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Sheraton Mall of the Emirates Hotel, Dubai
Al Barsha
Sheraton Mall of the Emirates Hotel is a modern hotel in Al Barsha, with renovated rooms, a rooftop pool and direct access to Mall of the Emirates. Guests can also use the connected Metro access, unwind at the spa or gym, and dine at venues including O'Learys Irish Sports Bar.
Reputation Score
4.6
★★★★★
9,871 ratings
Source: Google Maps
The Good Stuff
Modern rooms
Recent renovations have produced spacious, stylish rooms with comfortable beds; one review also praised their soundproofing.
Rooftop pool
The rooftop pool and gym are maintained facilities with city views, giving guests a break from the mall and city streets.
Sports bar
O'Learys Irish Sports Bar is in the building, with live games, a broad food menu and a notably large beer selection.
Family touches
For celebrations, the hotel has arranged thoughtful details such as a personalised welcome decorating a child's bed.
Quiet rooms
Despite the central setting, one guest found the soundproofing effective and the room quiet.
Tips for a Better Visit
Avoid peak breakfast. Go outside peak breakfast hours if possible: one guest found the buffet crowded, while another reported a long wait at the egg station.
Confirm benefits. If booking a suite or using loyalty benefits, confirm inclusions at arrival; one guest had to request two Ski Dubai tickets the next day.
Allow buffer. Build in extra time for check-in and valet during major holiday periods, when one review mentioned more than 300 arrivals.
Use the link. For shopping or escaping the heat, use the hotel’s second-floor connection to Mall of the Emirates rather than heading outside.
Check your room. At check-in, verify the room assignment and condition promptly, given reports of an occupied-room error and a broken mirror.
Plan the visit
Practical details
Mall of The Emirates - Sheikh Zayed Rd
Al Barsha First - Al Barsha, Dubai
Popular Mentions
Mall of the Emirates
The hotel's direct mall connection makes shopping, dining and Ski Dubai convenient without going outside.
BESH restaurant
BESH is mentioned for breakfast, including a broad selection and attentive service.
spa facilities
Guests specifically mention the spa as a strong part of the hotel's leisure offering.
breakfast buffet
The breakfast buffet is praised by some guests for its fresh food, quality and range, though peak-time crowding is also reported.
Common Concerns
Check-in errors
One guest waited three to four hours and was given rooms already occupied by other guests, raising serious privacy and security concerns.
Service delays
Reviews describe slow valet service, inattentive concierge support and inconsistent room-service response.
Breakfast crowding
Breakfast can become crowded at peak times, and one guest found the buffet's variety and food selection underwhelming.
Housekeeping gaps
A guest reported returning twice during a four-night stay to find the room had not been serviced.
Gym update
The gym was considered usable for a short stay but in need of an update; another review mentioned humidity in a room.
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The Bottom Line
Sheraton Mall of the Emirates Hotel stands out for convenience. Its direct connection to Mall of the Emirates puts shopping, dining and Ski Dubai close by, while the Metro link makes trips across Dubai easier. Renovated rooms are generally described as spacious, clean and comfortable, with one guest specifically praising the soundproofing.
The rooftop pool, spa and gym add places to switch off after a day out. There is plenty to do without leaving the building. Breakfast at BESH receives strong praise from several guests for its variety and fresh food, although opinions are mixed and the buffet can feel crowded at busy times.
O'Learys Irish Sports Bar is another useful option, particularly for watching live sport with friends; a guest highlighted its broad food range and beer selection. Service is often warm and attentive, with thoughtful celebration arrangements and prompt room service mentioned in positive stays. Still, the operational experience has not been uniform.
Reviews report slow valet service, delayed or difficult check-ins, inconsistent housekeeping and one serious incident involving rooms assigned to other guests. Confirm loyalty inclusions and room details at arrival, and allow extra time during holiday rushes. For families, the mall connection is a genuine practical advantage, especially in Dubai’s heat.