International Tracking
One customer received an iHerb shipment from the USA in six days with full tracking and next-day city delivery after customs release.
Shipa Delivery- HQ
Jumeirah Lake Towers
Shipa Delivery- HQ is a delivery service in Jumeirah Lake Towers, handling everything from bank-card and telecom deliveries to international parcels. One review reports an iHerb shipment reaching Dubai in six days with full tracking, though many others describe delayed attempts and difficult follow-up.
Reputation Score
3.2
★★★☆☆
580 ratings
Source: Google Maps
The Good Stuff
Helpful Support
A customer said support understood their needs and went beyond the expected help, although the delivery itself took 10 days.
Full Tracking
The iHerb review specifically mentions full tracking from the USA to Dubai, giving the recipient visibility during transit.
Tips for a Better Visit
Confirm Timing. Get a precise delivery time before rearranging your day; one customer waited from 5am to 9pm before the attempt was rescheduled.
Keep Records. Save tracking screenshots and call details because one customer reported being promised delivery dates that kept changing.
Verify Address. Reconfirm the address proactively, since customers report failed deliveries marked as incomplete or wrong without a call for clarification.
Ask About Fees. Check whether a delivery fee applies before accepting the parcel; customers reported AED 15 and AED 17 charges without prior notice.
Plan Ahead. Allow extra time for bank cards, routers and telecom items; one debit-card delivery took two weeks and another router took five days.
Protect Parcels. If your package contains heat-sensitive goods, ask where it will be held after a failed attempt rather than assuming it returns immediately.
Plan the visit
Practical details
JLT, Mazaya Business Avenue ,Tower BB1, Office Number 706
Jumeirah Lake Towers, Dubai
Common Concerns
Repeated Delays
Reviews describe deliveries rescheduled for days or weeks, including a package postponed repeatedly despite confirmed dates.
Weak Communication
Customers report bots, unanswered chats, repeated apologies and agents who cannot escalate or properly log complaints.
Unreliable Tracking
Several customers say tracking recorded attempted contact or failed delivery even when they received no call and building security saw no driver.
Broad Time Windows
Delivery windows such as 9am–10pm can leave recipients waiting at home for most of the day.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 15
delivery
“Charged me AED 15 for delivery with no prior communication that I would be charged this fee”Google review · September 2022
DXB
LOCAL
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The Bottom Line
Shipa Delivery- HQ in Jumeirah Lake Towers handles courier deliveries for online retailers, banks and telecom providers. Reviews mention bank and debit-card deliveries, DU routers and phones, as well as international parcels such as an iHerb shipment from the USA. One customer received that shipment in six days with full tracking and rapid local delivery after customs release.
That positive example stands apart from the dominant pattern. Customers repeatedly describe packages being postponed for four days, a week or even two weeks, while tracking allegedly records contact attempts that never happened. Broad delivery windows, including 9am–10pm, can mean sacrificing a full day at home.
Some reviewers also report parcels marked “rejected by customer” or “incomplete address” without a confirming call. Customer support is inconsistent. A few reviewers found agents helpful, but many describe robotic call-centre replies, unanswered live chats and no clear escalation route.
Several had to repeat the same story across multiple calls. Driver conduct is another concern, with reports of rude conversations, late arrivals and parcels left unattended. If Shipa is assigned to your order, confirm the address, request a realistic time estimate and keep every tracking update.
Also check delivery charges in advance: reviewers reported AED 15 and AED 17 fees that were not clearly communicated beforehand.