Budget Deals
Nike and Calvin Klein shoes were described as strong budget buys.
SIVVI
Downtown Dubai
SIVVI is an e-commerce service serving Downtown Dubai and the wider UAE, where shoppers can order fashion and beauty items such as branded shoes and perfumes. Reviews show why its discounts and occasional quick delivery attract buyers, while damaged goods and difficult refunds make checking each order important.
Reputation Score
2.4
★★☆☆☆
125 ratings
Source: Google Maps
The Good Stuff
Free Exchange
One customer received a free size exchange, with the replacement shoes arriving a day after pickup.
Quick Delivery
Some orders arrived the next day in good condition and as described.
Reasonable Prices
A repeat customer said the prices were reasonable and product quality matched the price.
Tips for a Better Visit
Avoid Perfumes. Be cautious with perfumes: reviews question durability and authenticity, and one customer said AZZARO perfume could not be returned.
Inspect Immediately. Open and inspect shoes or other goods on arrival; one Nike order was intended as a gift but appeared used and stained.
Track Returns. If returning an item, keep the request and follow-up records; one jacket pickup remained unresolved for almost a month.
Verify Delivery. Treat express or next-day promises cautiously: a paid next-day order never arrived as promised.
Check Sizing. Confirm the size before ordering, although one customer did receive a free exchange when adidas shoes were too small.
Check Listings. Review the product category carefully; one shoe listing was placed under women’s but the item was for men.
Plan the visit
Practical details
Boulevard Plaza Tower 2
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Roberto Cavalli Paradiso EDP 75ml
A customer reported that this perfume did not appear genuine and described it as coloured water with no perfume.
AZZARO wanted by night perfume
A review questioned this perfume’s staying power and said it could not be returned under the stated policy.
Common Concerns
Refund Delays
Several customers reported waiting weeks or more than a month for refunds after returns or cancellations.
Missed Deliveries
Reviews describe late or cancelled deliveries, including orders marked out for delivery without arriving.
Damaged Goods
Customers reported receiving damaged or apparently used items, including Nike shoes, frames and a clutch.
Return Collection
Return pickups could take weeks, with customers repeatedly promised that someone would come without receiving a visit.
Perfume Concerns
Multiple reviews questioned the durability or authenticity of perfumes, including a bottle described as coloured water.
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LOCAL
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The Bottom Line
SIVVI is an online fashion and beauty retailer serving Downtown Dubai and the wider UAE. You can order branded footwear such as Nike, adidas and Calvin Klein shoes, along with clothing, bags and perfumes. The appeal is clear in the better experiences: customers found discounted shoes and Mango jeans, while one size exchange was collected and replaced the following day.
The experience is inconsistent, however. Some orders arrived the next day in good condition, but other customers reported late or cancelled deliveries, parcels marked delivered despite missing items, and drivers arriving well outside the promised window. Customer service is often described as slow, with complaints simply being forwarded and promised callbacks not happening.
Returns and refunds deserve particular caution. Reviews mention waiting from several weeks to more than a month for collection or card refunds. Product condition is another concern: customers described damaged or apparently used Nike shoes, frames and a clutch.
Perfumes attract the strongest warning, including complaints about poor staying power and authenticity; one Roberto Cavalli bottle was described as coloured water. If you do order, check sizing and listing details, inspect the parcel immediately, and save all return and refund correspondence.