Ticket Changes
Customers report quick, professional help with ticket modifications when they reach the right support channel.
SriLankan Airlines
Umm Hurair
SriLankan Airlines serves Dubai travellers booking international flights, including UAE–India journeys and multi-leg trips through Colombo. Reviews show that ticket changes and payment problems can sometimes be resolved quickly, but repeated complaints about unanswered calls, email silence and delayed refunds make careful follow-up important.
Reputation Score
3.0
★★★☆☆
118 ratings
Source: Google Maps
The Good Stuff
Clear Explanations
A customer praised support for explaining the issue clearly and resolving it professionally.
Payment Help
Online support successfully followed up with other teams to resolve a payment problem after a booking failed.
Flight Service
One business-class passenger described the flight and service from the UAE to India as good.
Tips for a Better Visit
Verify Tickets. After paying online, confirm the ticket was issued immediately; one booking hung while the card was charged.
Keep Records. Save booking references, cancellation emails and screenshots before requesting a refund; one passenger encountered an invalid reference.
Use Writing. Keep refund requests in writing and retain every follow-up because passengers report unanswered calls and emails.
Arrange Assistance. Travellers needing help with aircraft steps should arrange and reconfirm assistance before boarding.
Expect Delays. Build extra time into disrupted journeys; one passenger faced a four-hour delay before further cancellation problems.
Plan the visit
Practical details
Khalid Bin Al Waleed Rd
Umm Hurair First - Umm Hurair 1, Dubai
| Mon | 8:30 AM – 7:00 PM |
| Tue | 8:30 AM – 7:00 PM |
| Wed | 8:30 AM – 7:00 PM |
| Thu | 8:30 AM – 7:00 PM |
| Fri | 8:30 AM – 7:00 PM |
| Sat | 8:30 AM – 5:30 PM |
| Sun | Closed |
Common Concerns
Refund Delays
Passengers report waiting weeks or months for refunds or vouchers after cancelled flights.
Unanswered Calls
Several reviews describe phone lines going unanswered, sometimes despite lengthy repeated calling.
Email Silence
Customers say repeated emails about cancellations, refunds and damaged baggage received no meaningful response.
Flight Cancellations
Reviews describe cancellations with limited explanations and difficult handling of the resulting disruption.
Booking Problems
A website booking reportedly hung after payment, leaving the customer without a ticket and struggling to reach support.
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The Bottom Line
SriLankan Airlines is used for international travel, including UAE–India and multi-leg journeys through Colombo. Customers can book flights, travel in business class, or contact support for ticket changes and payment problems. The strongest reviews concern individual support interactions: customers describe clear explanations, quick ticket modifications and payment issues chased through to resolution.
The bigger concern is what happens when a trip goes wrong. Multiple passengers describe cancelled flights followed by unanswered calls, ignored emails and refunds or vouchers still outstanding weeks later. One website booking hung while the card was charged and no ticket arrived.
Other complaints cover poor cancellation updates, chaotic boarding, damaged baggage follow-up and inconsistent assistance with aircraft steps. If you book, verify that the ticket is actually issued after payment and keep every booking and cancellation reference. For a cancellation, submit the refund request in writing and retain screenshots; one passenger reported that the reference was not recognised online.
Travellers needing mobility help should arrange it early and reconfirm it rather than assuming airport ground staff will coordinate it. The route may suit you, but customer-service follow-up deserves a cautious plan.