Warm setting
The renovated store is described as modern, inviting, clean and comfortable for relaxing, meeting friends or working.
Starbucks
Dubai Festival City
Starbucks in Dubai Festival City is a coffeehouse for espresso drinks, tea, pastries and casual meals. Reviews highlight its renovated, comfortable setting for relaxing or working, along with cold brew, Frappuccino and friendly counter service.
Reputation Score
4.0
★★★★☆
208 ratings
Source: Google Maps
The Good Stuff
Friendly service
Multiple reviews describe the team as welcoming, attentive, professional and quick with beverages.
Reliable coffee
Several regulars report consistently good coffee, including drinks prepared to match their preferences.
Cold brew
The cold brew is praised for strong, less-acidic character and bitter coffee notes.
Comfortable seating
One review specifically notes comfortable seating alongside sandwiches, pastries and Frappuccino.
Mall stop
The branch works well for a coffee break during a visit to Festival City Mall.
Tips for a Better Visit
Check temperature. If you like very hot coffee, say so when ordering; one review found a cappuccino too hot, while another found coffee not hot enough.
Check points. Confirm that app points actually appear before leaving, since one customer reported repeated failures at this branch.
Review bill. Check the receipt and drink size before leaving; reviews mention an extra charge and a short order becoming a tall.
Avoid busy times. For a cleaner, calmer visit, consider quieter periods: reviews describe the branch as usually busy and tables sometimes uncleared.
Try cold brew. Cold brew is worth considering if you prefer a stronger, less acidic coffee with bitter notes.
Plan the visit
Practical details
Ground Floor, Dubai Festival City Mall
Al Kheeran - Dubai Festival City, Dubai
| Mon | 7:00 AM – 11:00 PM |
| Tue | 7:00 AM – 11:00 PM |
| Wed | 7:00 AM – 11:00 PM |
| Thu | 7:00 AM – 11:00 PM |
| Fri | 7:00 AM – 12:00 AM |
| Sat | 7:00 AM – 12:00 AM |
| Sun | 7:00 AM – 12:00 AM |
Popular Mentions
Double Caramel Frappucino
The Double Caramel Frappucino received a specific mention for its taste.
Pistachio coffee
The pistachio coffee was singled out as an enjoyable seasonal-style drink.
Iced Caramel Macchiato
One customer pairs the Iced Caramel Macchiato with sunset views in Dubai.
Common Concerns
Uneven coffee
A cappuccino was served dangerously hot and tasted mainly of milk, while another regular reported declining strength and consistency.
Table clearing
Several reviews report dirty tables and long delays getting them cleared, particularly when the branch is busy.
App points
One customer says app points repeatedly failed to appear after staff confirmed they had been added.
Order errors
Reviews mention incorrect drink sizes or orders, and one customer felt a requested remake was resisted.
Billing concern
A customer reported being charged extra and receiving the money back only after asking for an invoice copy.
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The Bottom Line
Starbucks in Dubai Festival City suits a mall coffee break, a casual catch-up or some laptop time. You can order espresso drinks, cold brew, Frappuccino, sandwiches and pastries; reviewers specifically praise the cold brew for its strong, less-acidic profile and mention delicious sandwiches and pastries. The renovated branch has also been described as warm, modern and comfortable, with seating that works for relaxing or working.
Service is a clear strength in many reviews. Customers regularly describe the team as friendly, welcoming and quick, and one long-term visitor called the branch a “second office”. There are also reports of staff remembering regular orders and preparing drinks to personal preferences.
The branch can be busy, though, so table service and clearing may slow down. Quality is not completely consistent. One cappuccino arrived hot enough to burn a tongue and tasted mainly of milk, while another review reported that coffee strength had declined over several months.
Check your drink and receipt before leaving, especially if using the app: customers have reported missing points, incorrect sizes and extra charges. If you prefer very hot coffee, mention it when ordering.