Sports range
The service carries sports packages covering events such as cricket tournaments, UFC and Serie A.
STARZPLAY
Dubai Production City
STARZPLAY is a MENA streaming service for films, television and sports, including live cricket and UFC coverage. It may appeal to viewers seeking tournament or league broadcasts, though customer reviews repeatedly flag access, billing and cancellation problems.
Reputation Score
2.1
★★☆☆☆
197 ratings
Source: Google Maps
The Good Stuff
Issue resolution
Some customers eventually received help, including a call that fixed an account problem after missed matches.
Display quality
One customer reported that the display quality and service were excellent after a subscription issue was resolved.
Support callback
A customer update described a quick support response that resolved the problem.
Tips for a Better Visit
Check inclusions. Confirm whether your plan includes the exact event; reviewers paid monthly fees and were then asked for a separate yearly or event package.
Test immediately. Try logging in and opening the event straight after payment, since some customers lost access before the tournament started.
Save proof. Keep payment receipts and screenshots; one customer said Apple Pay showed payment even though the account was not found.
Track renewals. Monitor your card or telecom bill after cancelling, as one customer continued seeing AED38.10 monthly charges through Du.
Expect ads. If you are watching cricket, allow for repeated adverts even on a paid plan; one reviewer found IPL interruptions especially disruptive.
Check devices. Review device limits before subscribing: one customer said only one device could be removed per month.
Plan the visit
Practical details
STARZPLAY Tower - 14th Floor
Al Hebiah Second - Dubai Studio City, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
ICC Champions Trophy
The ICC Champions Trophy appears in reviews from customers who paid for sports access but were locked out or unable to activate the package.
IPL
IPL viewing is mentioned in complaints about advertising interruptions during paid cricket coverage.
Common Concerns
Access failures
Customers often paid for sports but could not watch, saw locked content, or received account and connectivity errors.
Poor support
Reviews describe unanswered emails, automated replies, an unresponsive contact number and slow ticket handling.
Billing disputes
Customers report unexpected renewals, upgrades and attempted deductions after one-time purchases or cancellation requests.
Difficult cancellation
Several customers say cancellation was hard to find or impossible when the account appeared inactive.
Heavy advertising
Paid sports viewing can include frequent interruptions, with one reviewer saying ads appeared every five minutes during the T20 World Cup.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
29 AED
monthly subscription to watch the T20 World Cup
“I paid 29 AED for a monthly subscription to watch the T20 World Cup, but after paying, I can't access the content and am being forced to buy a yearly subscription instead”Google review · June 2024
DXB
LOCAL
LOCAL
The Bottom Line
STARZPLAY is a streaming service serving the MENA region, with entertainment and sports packages available through its app. Reviews show people mainly use it for live sports: the T20 World Cup, ICC Champions Trophy, IPL, rugby and UFC are all mentioned. That makes the service relevant when a particular broadcast is the reason you are subscribing, but the package wording needs close attention.
The biggest risk is paying and still being locked out. Customers describe subscriptions disappearing, accounts showing “not found”, event channels becoming locked, and payments being taken twice. Several cricket reviews say a monthly plan appeared to include a tournament, only for the viewer to be asked for a separate yearly or event package.
Others reported that a one-time UFC purchase was followed by attempted monthly deductions. Customer support is another serious concern. Emails and tickets often went unanswered or produced automated replies, although some customers eventually received a callback and had their issue fixed.
Cancellation and refunds are recurring pain points, so save receipts and screenshots, test access immediately, and monitor your card or Du bill after cancelling. Paid viewing may also include frequent adverts: one IPL viewer said ads played whenever the app was reopened, while another saw interruptions roughly every five minutes during cricket.