After-sales visits
Customers report monthly service visits, including checks on machines used across multiple shops.
Stone Gold Office Equipment Trading LLC
Deira
Stone Gold Office Equipment Trading LLC is a Deira office equipment supplier focused on cash-handling machines. Customers mention Phoenix and Tokyo cash counters with built-in printers and fake-money detection, along with delivery, software updates and recurring after-sale servicing.
Reputation Score
5.0
★★★★★
172 ratings
Source: Google Maps
The Good Stuff
Fast delivery
One Phoenix F09 order arrived within two hours, while another customer reported same-day delivery.
Built-in printers
Phoenix F09 and F02 reviews highlight built-in printers, including the convenience of not needing ink refills on one model.
Fake detection
Customers say Phoenix F09 and other counters detect suspicious or fake notes during counting.
Machine repairs
A customer reported that a machine was fixed without issue, while another received help getting a machine working at 10pm.
On-site updates
A Tokyo C02 buyer reported receiving software updates at their premises as part of a 12-month service arrangement.
Tips for a Better Visit
Check features. Ask whether your chosen counter includes both a built-in printer and fake-money detection; customers specifically valued these features.
Confirm servicing. Before buying, clarify the service commitment in writing, since one buyer expected free monthly service based on a sales promise.
Ask delivery time. If timing matters, ask for a delivery estimate before ordering; one Phoenix F09 customer received the machine within two hours.
Plan the visit
Practical details
Arzoo 1 building office number 303 - near KFC
Al Murar, Dubai
| Mon | 9:00 AM – 8:00 PM |
| Tue | 9:00 AM – 8:00 PM |
| Wed | 9:00 AM – 8:00 PM |
| Thu | 9:00 AM – 8:00 PM |
| Fri | 10:00 AM – 10:00 PM |
| Sat | 9:00 AM – 10:00 PM |
| Sun | Closed |
Common Concerns
No concerns reported yet.
DXB
LOCAL
LOCAL
The Bottom Line
Stone Gold Office Equipment Trading LLC supplies cash-handling equipment in Deira, with the reviews centred on Phoenix and Tokyo counting machines. Customers buy models such as the Phoenix F09, Phoenix F02, Phoenix F01 and Tokyo C02 for note counting, fake-money detection and printing functions. The Phoenix F09 is repeatedly described as reliable, accurate and capable of detecting suspicious notes.
Buyers also mention its built-in printer, while the Phoenix F02 is praised for printer functionality, sorting options and, in one case, printing each note’s serial number. The Tokyo C02 appears in reviews for its extra screen, printer and fake-money detection. Service is the clearest reason to consider the company beyond the machines themselves.
Reviews describe monthly visits, same-day complaint responses and software updates completed on time. One customer said a machine was brought back into operation after calling at 10pm, and another reported delivery within two hours. Some buyers mention 12 months of free service or a one-year agreement, but the terms should be confirmed for the specific model and order.
Reviews mention an affordable or low price but provide no exact figures, so ask for a current quotation rather than relying on older comments.