Sugar Factory

Name: Sugar Factory
Address: Opp: Toys & Runs - Festival City Mall - 1st Floor, Dubai Festival City, Dubai, AE
Telephone: +97148246033

Dubai Festival City

American restaurant 04 824 6033

Sugar Factory is an American restaurant in Dubai Festival City with a colourful, celebrity-themed setting, indoor and outdoor seating, and a candy-focused dessert menu. Reviews make it most appealing for celebratory meals, especially the chicken and waffles and oversized desserts such as Chocolate Decadence French Toast.

Reputation Score

3.5

★★★★☆

813 ratings

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The Good Stuff

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Festive setting

The celebrity-filled decor, candy station and indoor/outdoor seating create a lively backdrop for birthdays and group dinners.

Chicken waffles

Chicken and waffles are repeatedly singled out as a filling, reliable choice; one reviewer ordered them twice in one week.

Let's go!

What to Eat at Sugar Factory

These items at Sugar Factory got the most positive mentions in user reviews. Check them out!

Food 1

Chicken avocado with quinoa salad Net +2

“Fan of chicken avocado quinoa salad. Other things are fine. Nothing too great.”

Honorable mentions (26)

Angel's waffle Net +1

“Tried the cube steaks with cheese (awesome) and the angel's waffle (delicious).”
Berry pliss Net +1

“I ordered chicken avocado with quinoa salad was delicious , penne chicken with pink sauce was very good but the risotto was normal. Berry pliss and ocean blue was delicious.”
Buffalo chicken burger Net +1

“Dinner @sugarfactoryuae in festival city mall 😋 •’Buffalo chicken burger’ •’Penne pink pasta’ •’Taco mexicana’ •’The signature sugar factory burger’ The food was so good, great quality and taste. Lots of variety to chose from 🤩 Thank you to Jan for the amazing service!”
Caesar salad Net +1

“We ordered the 49 aed special promo(Caesar salad, pasta Alfredo and pizza). The serving is big! Salad and Alfredo are good, pizza is just ok. The prawn is good as well. It's worth your money.”
Chicken and waffles Net +1

“the chicken and waffles are delicious and I've already had them 2 times in one week their that good and the quantity is good it's really filling”
Chicken risotto Net +1

“We were very hungry and ordered steak burger, chicken risotto and red velvet cake 🍰 for dinner. The food was served in reasonable time and quantity was good.We liked the food very much.”
Chocolate decadence french toast Net +1

“We can't end our meal without having some dessert. I love the desserts here and my favorite is always the Chocolate Decadence French Toast.”
Cube steak gratin Net +1

“The Cube Steak Gratin was an unusual but worthwhile dish, we liked the clean and fresh beef and the strong cheesy stuff.”
Cube steaks with cheese Net +1

“Tried the cube steaks with cheese (awesome) and the angel's waffle (delicious).”
Dynimte shrimp Net +1

“everything in the appetizer sampler was too oily aside from the dynimte shrimp nothing tasted good.”
Filly burger Net +1

“The filly burger is very nice option to choose. Large portion with lots of side fried.”
Hot beef sundae Net +1

“Food is so fantastic. Courteous and friendly staff. We had Hot beef sundae and it was a good choice.”
Mushroom risotto Net +1

“Tried 2 dishes, mushroom risotto was not bad. Portion was too small though. More like an appetizer for me.”
Ocean blue Net +1

“I ordered chicken avocado with quinoa salad was delicious , penne chicken with pink sauce was very good but the risotto was normal. Berry pliss and ocean blue was delicious.”
Pasta alfredo Net +1

“We ordered the 49 aed special promo(Caesar salad, pasta Alfredo and pizza). The serving is big! Salad and Alfredo are good, pizza is just ok. The prawn is good as well. It's worth your money.”
Red eye steak Net +1

“red eye steak and rainbow burgers were too good...nice mojito varieties...”
Red velvet cake Net +1

“We were very hungry and ordered steak burger, chicken risotto and red velvet cake 🍰 for dinner. The food was served in reasonable time and quantity was good.We liked the food very much.”
Red velvet with white chocolate Net +1

“I liked the atmosphere and the decorations 👍 I had red velvet with white chocolate and a coffee the order took longer than expected 1/2 hour however it was delicious 👌😋”
Ribs spaghetti Net +1

“The dishes are amazing. I tried the seafood spaghetti and the ribs spaghetti and they are both super yummy. You have also to try the mixed berries mojito. Its really delicious. I strongly recommend sugar factory restaurant for the whole family members.”
Seafood soup Net +1

“Seafood soup tasted good.”
Seafood spaghetti Net +1

“The dishes are amazing. I tried the seafood spaghetti and the ribs spaghetti and they are both super yummy. You have also to try the mixed berries mojito. Its really delicious. I strongly recommend sugar factory restaurant for the whole family members.”
Spaghetti bolognese Net +1

“The spaghetti bolognese was superb and is worth a try.”
Sriracha chicken waffles Net +1

“The Sriracha Chicken Waffles here is the best version I've ever had, and it goes incredibly well with the Passion fruit Mojito.”
Steak burger Net +1

“We were very hungry and ordered steak burger, chicken risotto and red velvet cake 🍰 for dinner. The food was served in reasonable time and quantity was good.We liked the food very much.”
Steak sandwich Net +1

“Steak sandwich was OK.”
Taco mexicana Net +1

“Dinner @sugarfactoryuae in festival city mall 😋 •’Buffalo chicken burger’ •’Penne pink pasta’ •’Taco mexicana’ •’The signature sugar factory burger’ The food was so good, great quality and taste. Lots of variety to chose from 🤩 Thank you to Jan for the amazing service!”

Drinks 2

Mixed berries mojito Net +1

“The dishes are amazing. I tried the seafood spaghetti and the ribs spaghetti and they are both super yummy. You have also to try the mixed berries mojito. Its really delicious. I strongly recommend sugar factory restaurant for the whole family members.”
Passion fruit mojito Net +1

“The Sriracha Chicken Waffles here is the best version I've ever had, and it goes incredibly well with the Passion fruit Mojito.”

What to Avoid (14)

Food 13

Beef pasta Net −1

“the beef pasta was alright I'm not a fan of beef so maybe it's not for me but out of the 4 ppl I went with no one really liked it so maybe it's us or maybe it's the pasta best to save that coin and get chicken and waffles.”
Ceaser salad Net −1

“ceaser salad was normal and chicken was flavorless.. tasted like boiled chicken lettuce was soggy … nachos was with less cheese although I requested extra cheese.”
Chicken mushroom pastry Net −1

“The bread of the chicken mushroom pastry was hard which is not fresh I guess.”
Chile con carne sauce Net −1

“Chile con carne sauce is what they call it but it was flavorless baked beans over fatty beef “brisket”.”
Chinese chicken and mushrooms in 5 spice Net −1

“We ordered the Thai curry, and Chinese chicken and mushrooms in 5 spice. Food was bland and watery. We couldn't complete it. We hate to make a fuss or waste food, but the Thai curry was very unpleasant and having to bite into a huge piece of root ginger was the final let down. We sent it back and called for the manger - Quentin. He was polite, apologetic and listened to our concerns in a timely manner.”
Firecracker shrimp Net −1

“This place used to have awesome food. I am not sure what happened to them. Every time we came to Dubai we used to come to this place at least once. This time, they gave us cold food. The burger tasted like cheap meat with no flavor. The firecracker shrimp looked like it was microwave food. I wouldn’t recommend this place anymore.”
Lemon butter shrimps Net −1

“It was a pleasant meal with the family, and although the Lemon Butter Shrimps were a huge let-down, the complimentary dessert made us mostly forget it and concluded our lunch with a sweet ending!”
Lemon garlic prawn Net −1

“We were very disappointed with the Lemon Garlic Prawn sadly, as the dish was very underwhelming and the prawns were either not fresh or over-done because they weren't the plump, juicy and tender ones I have come to expect from semi- fine-dining restaurants (Applebees is/was a king as far as prawns are concerned).”
Lobster meal Net −1

“Lobster meal; it was filled with macaroni & cheese with very little lobster meat.. it it just like eating macaroni cheese in a lobster shell.”
Meat factory pizza Net −1

“We orderd meat factory pizza that has no pizza taste but only barbq sauce sweet taste that we dont like.”
Waffle Net −1

“I’ve never tasted a waffle that had zero flavor. I didn’t think it was possible.”
French fries Net −2

“French fries was really bad.. seemed to be reheated..”
Nachos Net −2

“As I waited for my order, they served me what I guess were Nachos, they were too oily and the sauce tasted very weird.”

Drinks 1

Orange juice Net −1

“in fairness to the serving staff they did inform me before ordering that the orange juice is from a box.”

Tips for a Better Visit

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Reserve ahead. Book before visiting, especially for busy evenings or celebrations; one reviewer specifically recommended reservations.

Ask outside. Request an outdoor table if you want the Festival Bay or fountain view mentioned by several diners.

Plan the visit

Practical details

Opp: Toys & Runs - Festival City Mall - 1st Floor

Dubai Festival City, Dubai

04 824 6033

Get directions

Common Concerns

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Uneven food

Food quality varies sharply by dish: reviews describe bland pasta, flavourless burgers and disappointing curry alongside better meals.

Slow service

Some diners waited a long time for orders or dessert, including 20 minutes for one cheesecake.

DXB
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The Bottom Line

Sugar Factory in Dubai Festival City is built around a colourful American-brasserie experience rather than a quiet meal. The celebrity-covered interiors, candy station and indoor/outdoor seating suit birthdays, family gatherings and group dinners, with some outdoor tables offering Festival Bay, fountain or creek views. The setting is a clear reason to come, particularly in the evening.

The menu is broad, but the reviews are much more enthusiastic about certain dishes than others. Chicken and waffles are the standout recommendation, described as delicious, filling and worth ordering again. Chocolate Decadence French Toast and the restaurant’s elaborate desserts are also strong draws, while some diners enjoyed the chicken avocado quinoa salad, spaghetti bolognese and pizzas.

The oversized drinks and milkshakes are part of the appeal too. Food consistency is the main caution. Other guests found burgers, pasta and Thai curry bland, while complaints included oily nachos, reheated fries, hard pastry bread and a lobster dish with very little lobster meat.

Service ranges from attentive to slow, with one cheesecake taking 20 minutes. Prices can feel high without an offer, so check Entertainer or current promotions; a 49 AED set menu and a 289 AED iftar-for-four deal were reported. Reserve ahead and ask for an outside table if the view matters.