Easy Purchase
One customer described buying motor insurance as straightforward, with friendly, professional agents and no issues.
Sukoon Insurance (formerly Oman Insurance Company) - DOZ
Dubai Academic City
Sukoon Insurance, formerly Oman Insurance Company, is an insurance provider in Dubai Academic City where customers can arrange motor cover and use medical insurance services. Reviews show an easy purchase experience for some customers, but claims, approvals and follow-up can be unpredictable.
Reputation Score
3.0
★★★☆☆
138 ratings
Source: Google Maps
The Good Stuff
Fast Recovery
A 2019 roadside-assistance review reports a technician calling within 10 minutes and arriving 30 minutes later after a tyre burst.
Full Reimbursement
One customer eventually received the complete amount for car damage after initially losing hope over the claim.
Helpful Staff
A customer specifically credited cooperative assistance from an employee at the Dubai Outsource City office.
Tips for a Better Visit
Check Cover. Before buying comprehensive motor cover, confirm whether rental-car service is included or an add-on; one Gold-policy customer discovered it was not.
Document Everything. Keep police reports, repair records and written updates together, since one claimant was asked to pursue another report despite already having one.
Compare Renewals. Check the renewal quote against the website and other providers, especially if you have no claims; a reviewer found a AED 1,700 difference.
Confirm Approvals. For medical treatment or medicines, get coverage confirmation in writing and verify it with the pharmacy or provider before relying on a call.
Allow Time. Do not assume a motor claim or garage repair will be quick; reviews mention prolonged delays and changing delivery dates.
Visit Off-Peak. If you need to submit documents in person, avoid busy periods and allow extra time because one visitor found reception unattended for over 30 minutes.
Plan the visit
Practical details
Dubai Outsource Zone, Injaz Bldg, 2nd Floor, Block 1
Al Rowaiyah First - Academic City, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | 8:00 AM – 12:00 PM, 2:00 PM – 5:00 PM |
| Sun | Closed |
Popular Mentions
Gold comprehensive cover
A customer held Gold comprehensive cover for a motor policy and later questioned its claim handling and included benefits.
rental car service
Replacement or rental-car service is mentioned as a benefit that may not be included in every motor policy.
physiotherapy
Customers mention physiotherapy approval as a recurring medical-insurance issue.
Common Concerns
Claim Delays
Motor-claim reviews describe repeated follow-ups, unresolved approvals and repair or total-loss decisions taking weeks or months.
Poor Communication
Customers report different information on different calls, slow replies and call-centre follow-ups that do not resolve the issue.
Renewal Increases
Several reviews say renewal prices rose sharply, including one no-claims customer who found a lower website price for the same profile.
Reception Waits
Some visitors found the reception unattended and waited to drop off documents or receive help.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 7,000 per year
motor insurance
“I am writing this review to share my experience as a premium insurance holder with a Gold comprehensive cover, paying approximately AED 7,000 per year for motor insurance”Google review · January 2026
AED 150 per year
rental car coverage add-on
“I was told that rental car coverage is an “add-on” costing AED 150 per year, which was never clearly explained at the time of policy purchase”Google review · January 2026
DXB
LOCAL
LOCAL
The Bottom Line
Sukoon Insurance is a Dubai Academic City insurance office where customers can arrange motor insurance, manage comprehensive cover and use medical insurance for treatment, medicines and procedures. The buying experience is not universally poor: one review describes friendly, professional agents and an uncomplicated motor-policy purchase, while another reports a complete car-damage reimbursement after a difficult start. The bigger concern is what happens after purchase.
Motor customers describe partial approvals, total-loss valuation disputes, garage delays and repeated calls that produce different answers. One claimant was still waiting after almost two weeks, while another said repairs or claims could take three to four months. Roadside assistance has also produced mixed experiences: an older review records a technician arriving within 30 minutes, but newer reviews describe long waits and unclear recovery arrangements.
Medical cover needs equally careful checking. Customers mention rejected medicines, delayed physiotherapy approval and treatment decisions that did not match what doctors recommended. Pricing deserves a close look too: one policyholder paying about AED 7,000 yearly for Gold comprehensive motor cover found rental-car cover was a separate AED 150 add-on, while another found a AED 1,700 renewal-price difference online.
Read exclusions, add-ons, claim procedures and renewal terms before committing, and keep every report and conversation in writing.