Afternoon tea
Afternoon tea is beautifully presented, with delicate pastries, sandwiches, premium teas and a chocolate bear to take home.
Sultan's Lounge
Palm Jumeirah
Sultan's Lounge is a polished hotel lounge in Palm Jumeirah, known for its Ottoman-inspired setting, pool and sea views, and afternoon tea. It is also a relaxed place for shisha, coffee and desserts, with occasional live music adding to the evening atmosphere.
Reputation Score
4.1
★★★★☆
203 ratings
Source: Google Maps
The Good Stuff
Grand setting
The Ottoman-inspired interiors, marble, chandeliers and outdoor area create a dressed-up backdrop for tea or a leisurely drink.
Sea views
Reviews highlight the pool and sea view, making the setting a major part of the experience, especially in cooler weather.
Shisha
Shisha is a strong draw, with outdoor service specifically praised by returning guests.
Scones
The scones stand out within the afternoon tea, alongside well-liked lemon curd and other sweets.
Live music
Live classic music has been part of the lounge experience and helps give evening visits a more distinctive feel.
What to Eat at Sultan's Lounge How we choose these items We use AI to find praise and criticism of specific foods and drinks in a selection of Google reviews. For Sultan's Lounge, this list is based on 50 reviews, not every review of the restaurant. The score is positive reviews minus negative reviews. For example, two positive reviews and one negative review give +1. Each review counts once per item; neutral comments do not change the score. A zero score is not a positive recommendation. “Only neutral feedback” means there are no positive or negative votes. “Mixed feedback” means equal numbers of positive and negative votes. The quotes are examples of what people said, not every comment we counted. We use different reviews where we can. We normally show up to 10 foods and 5 drinks with non-negative scores. Items with the same score stay together. If a tied group would go past the limit, that group and the lower non-negative scores go into Honorable mentions. If an overflowing positive top tie would leave the list empty, we show up to 10 items from that tie and keep the rest in Honorable mentions. Foods and drinks with a negative score are under What to Avoid. Use this as a guide to what reviewers liked, not a guarantee that you will like it too.
These items at Sultan's Lounge got the most positive mentions in user reviews. Check them out!
Food 8
-
Scones Net +2
“The sweets and sandwiches were excellent but the lemon curd and scones were my favourite!”
Positive 2Negative 0
Review excerpts
“The sweets and sandwiches were excellent but the lemon curd and scones were my favourite!”August 2025
“I've had afternoon tea, lunch and dinner at Sultan's Lounge and absolutely love it! It was my favourite place to dine whilst staying at ZS. The food is absolutely amazing! My favourite was the grilled calamari with pearl couscous and the shrimp linguine. I also couldn't get enough of the scones at afternoon tea it was so yummy! The staff were really nice and helpful but I have to give a special shout out to Alex our waiter who we saw on most days. He was absolutely amazing,attentive, friendly and very helpful with the menu and our requests. Thank you Alex and the team for making our dining experience memorable. I will definitely be visiting again! 😊”August 2021
-
Catch of the day Net +1
“Really enjoyed the chicken ceasar and catch of the day.”
Positive 1Negative 0
Review excerpts
“Really enjoyed the chicken ceasar and catch of the day.”April 2026
-
Chicken ceasar Net +1
“Really enjoyed the chicken ceasar and catch of the day.”
Positive 1Negative 0
Review excerpts
“Really enjoyed the chicken ceasar and catch of the day.”April 2026
-
Chocolate teddy Net +1
“Absolutely outstanding afternoon tea with Teddy Bears! My 12 year old daughter was blown away. Such beautifully presented food, amazing flavours, gorgeous chocolate teddy and impeccable service and attention to detail! Our server Thandar was above and beyond lovely and helpful and friendly. Best afternoon tea I have ever had!!! Amazing!”
Positive 1Negative 0
Review excerpts
“Absolutely outstanding afternoon tea with Teddy Bears! My 12 year old daughter was blown away. Such beautifully presented food, amazing flavours, gorgeous chocolate teddy and impeccable service and attention to detail! Our server Thandar was above and beyond lovely and helpful and friendly. Best afternoon tea I have ever had!!! Amazing!”April 2025
-
Grilled calamari with pearl couscous Net +1
“I've had afternoon tea, lunch and dinner at Sultan's Lounge and absolutely love it! It was my favourite place to dine whilst staying at ZS. The food is absolutely amazing! My favourite was the grilled calamari with pearl couscous and the shrimp linguine. I also couldn't get enough of the scones at afternoon tea it was so yummy! The staff were really nice and helpful but I have to give a special shout out to Alex our waiter who we saw on most days. He was absolutely amazing,attentive, friendly and very helpful with the menu and our requests. Thank you Alex and the team for making our dining experience memorable. I will definitely be visiting again! 😊”
Positive 1Negative 0
Review excerpts
“I've had afternoon tea, lunch and dinner at Sultan's Lounge and absolutely love it! It was my favourite place to dine whilst staying at ZS. The food is absolutely amazing! My favourite was the grilled calamari with pearl couscous and the shrimp linguine. I also couldn't get enough of the scones at afternoon tea it was so yummy! The staff were really nice and helpful but I have to give a special shout out to Alex our waiter who we saw on most days. He was absolutely amazing,attentive, friendly and very helpful with the menu and our requests. Thank you Alex and the team for making our dining experience memorable. I will definitely be visiting again! 😊”August 2021
-
Pastry stand Net +1
“Hot drinks along with the pastry stand (photos) were served right away and we strongly feel it was value for money with the variety served along with a special choco pastry added for valentines.”
Positive 1Negative 0
Review excerpts
“Hot drinks along with the pastry stand (photos) were served right away and we strongly feel it was value for money with the variety served along with a special choco pastry added for valentines.”February 2023
-
Short ribs Net +1
“Equally I've had one of the best short ribs here. Small portions but fall off the bone and sublime.”
Positive 1Negative 0
Review excerpts
“Equally I've had one of the best short ribs here. Small portions but fall off the bone and sublime.”April 2026
-
Shrimp linguine Net +1
“I've had afternoon tea, lunch and dinner at Sultan's Lounge and absolutely love it! It was my favourite place to dine whilst staying at ZS. The food is absolutely amazing! My favourite was the grilled calamari with pearl couscous and the shrimp linguine. I also couldn't get enough of the scones at afternoon tea it was so yummy! The staff were really nice and helpful but I have to give a special shout out to Alex our waiter who we saw on most days. He was absolutely amazing,attentive, friendly and very helpful with the menu and our requests. Thank you Alex and the team for making our dining experience memorable. I will definitely be visiting again! 😊”
Positive 1Negative 0
Review excerpts
“I've had afternoon tea, lunch and dinner at Sultan's Lounge and absolutely love it! It was my favourite place to dine whilst staying at ZS. The food is absolutely amazing! My favourite was the grilled calamari with pearl couscous and the shrimp linguine. I also couldn't get enough of the scones at afternoon tea it was so yummy! The staff were really nice and helpful but I have to give a special shout out to Alex our waiter who we saw on most days. He was absolutely amazing,attentive, friendly and very helpful with the menu and our requests. Thank you Alex and the team for making our dining experience memorable. I will definitely be visiting again! 😊”August 2021
Drinks 3
-
Arabica coffee Net +1
“They offer Arabica coffee which is great but a bit overpriced.”
Positive 1Negative 0
Review excerpts
“They offer Arabica coffee which is great but a bit overpriced.”August 2024
-
Coconut iced latte Net +1
“My favorite was their coconut iced latte with a yummy flavor shot!”
Positive 1Negative 0
Review excerpts
“My favorite was their coconut iced latte with a yummy flavor shot!”September 2020
-
Turkish coffee Net +1
“Back to our order it was a luscious treat at the end of the day, turkish coffee is good and the cake is a yum.”
Positive 1Negative 0
Review excerpts
“Back to our order it was a luscious treat at the end of the day, turkish coffee is good and the cake is a yum.”November 2022
What to Avoid (8)
Food 5
-
Afternoon set Net −1
“I visited at 4:00 PM expecting a smooth and timely afternoon set. Instead, the service was shockingly poor. The set wasn’t served until 4:40 PM — a 40-minute delay — with no communication or apology from the staff. I had to repeatedly ask where the food was, and no one showed the slightest attentiveness or concern. When the food finally arrived, it only made things worse. It was neither fresh, nor delicious, nor even edible. The quality was far below any acceptable standard, and certainly not what one would expect from a place that claims to offer a premium experience.”
Positive 0Negative 1
Critical review excerpts
“I visited at 4:00 PM expecting a smooth and timely afternoon set. Instead, the service was shockingly poor. The set wasn’t served until 4:40 PM — a 40-minute delay — with no communication or apology from the staff. I had to repeatedly ask where the food was, and no one showed the slightest attentiveness or concern. When the food finally arrived, it only made things worse. It was neither fresh, nor delicious, nor even edible. The quality was far below any acceptable standard, and certainly not what one would expect from a place that claims to offer a premium experience.”June 2025
-
Beef burger Net −1
“I don’t like the beef Burger & Shrimp pasta!! the pasta has extremely fat and not cooked well ! The beef looks not fresh.”
Positive 0Negative 1
Critical review excerpts
“I don’t like the beef Burger & Shrimp pasta!! the pasta has extremely fat and not cooked well ! The beef looks not fresh.”August 2024
-
Chicken with fries Net −1
“Chicken with fries We spent one hour waiting. They brought only one coffee, two portions of nuggets, and raw chicken. The chicken is served with fries and salad — we sent it back, and when it was returned, the salad was missing and the chicken was still raw.”
Positive 0Negative 1
Critical review excerpts
“Chicken with fries We spent one hour waiting. They brought only one coffee, two portions of nuggets, and raw chicken. The chicken is served with fries and salad — we sent it back, and when it was returned, the salad was missing and the chicken was still raw.”January 2026
-
Coronation chicken Net −1
“I had one of the worst sandwiches I've ever eaten here. The coronation chicken was a paste, salty and tasted nothing like coronation chicken.”
Positive 0Negative 1
Critical review excerpts
“I had one of the worst sandwiches I've ever eaten here. The coronation chicken was a paste, salty and tasted nothing like coronation chicken.”April 2026
-
Shrimp pasta Net −1
“I don’t like the beef Burger & Shrimp pasta!! the pasta has extremely fat and not cooked well ! The beef looks not fresh.”
Positive 0Negative 1
Critical review excerpts
“I don’t like the beef Burger & Shrimp pasta!! the pasta has extremely fat and not cooked well ! The beef looks not fresh.”August 2024
Drinks 3
-
Beer Net −1
“So, good place with good view, BUT service need to have more education, no one explain us from the begging they have plan menu with a lot of good food, also they put beer on me and it was terrible, but okay it’s can be happened with everyone.”
Positive 0Negative 1
Critical review excerpts
“So, good place with good view, BUT service need to have more education, no one explain us from the begging they have plan menu with a lot of good food, also they put beer on me and it was terrible, but okay it’s can be happened with everyone.”January 2026
-
Cappuccino Net −1
“Ordered latte macchiato, intentionally asked the server how they do it because it was missing essential ingredient and looked no different than a cappuccino, he didn’t know.”
Positive 0Negative 1
Critical review excerpts
“Ordered latte macchiato, intentionally asked the server how they do it because it was missing essential ingredient and looked no different than a cappuccino, he didn’t know.”October 2023
-
Latte macchiato Net −1
“Ordered latte macchiato, intentionally asked the server how they do it because it was missing essential ingredient and looked no different than a cappuccino, he didn’t know.”
Positive 0Negative 1
Critical review excerpts
“Ordered latte macchiato, intentionally asked the server how they do it because it was missing essential ingredient and looked no different than a cappuccino, he didn’t know.”October 2023
Tips for a Better Visit
Allow time. Leave plenty of time before plans: one afternoon set arrived 40 minutes late with no update. (Review 2025-06-22)
Confirm timing. Confirm the afternoon-tea serving time when booking; one 2pm order was not served until 3pm. (Review 2019-12-03)
Check bill. Review the bill before paying, as one outdoor visit found it did not match the order. (Review 2026-01-01)
Check portions. Ask about Japanese-menu portion sizes before ordering; a guest received only four pieces of sushi. (Review 2026-04-08)
Ask freshness. If ordering standalone sweets, ask what is freshly made; one review found cakes and Turkish delight were not fresh. (Review 2024-03-29)
Try shisha. For an evening visit, consider the outdoor shisha area, which was specifically praised alongside the live music. (Review 2021-09-12)
Plan the visit
Practical details
Ground floor, main entrance lobby,Jumeirah Zabeel Saray
The Palm Jumeirah, Dubai
| Mon | 8:00 AM – 1:00 AM |
| Tue | 8:00 AM – 1:00 AM |
| Wed | 8:00 AM – 1:00 AM |
| Thu | 8:00 AM – 1:00 AM |
| Fri | 8:00 AM – 1:00 AM |
| Sat | 8:00 AM – 1:00 AM |
| Sun | 8:00 AM – 1:00 AM |
Common Concerns
Slow service
Several visits involved long waits, including 40 minutes for an afternoon set and 45 minutes for a child’s chicken breast.
Food inconsistency
Food quality varies sharply: one visit reported raw chicken on return, while another called the coronation chicken sandwich salty paste.
Small portions
The Japanese menu was criticised for very small portions, including a sushi serving of only four pieces.
High prices
Some guests felt the food did not justify five-star pricing, with a burger and shrimp pasta visit reported at around 310 AED.
Stale sweets
A review found the cakes and Turkish delight lacking freshness, with the sweets selection described as poor.
DXB
LOCAL
LOCAL
The Bottom Line
Sultan’s Lounge is a Palm Jumeirah hotel lounge where the setting is often the main event. You can book afternoon tea with finger sandwiches, pastries, an extensive tea menu and, on some themed occasions, a chocolate bear to take home. Shisha, coffee, desserts and live classic music give it a different rhythm in the evening.
The Ottoman-inspired interiors, marble, chandeliers and pool-and-sea outlook make it appealing for a relaxed catch-up or photographs. The afternoon tea receives especially strong praise, with the scones and lemon curd singled out by one guest. Standalone food is more mixed: short ribs, chicken Caesar and catch of the day were enjoyed, but other visits reported raw chicken, a poor coronation chicken sandwich and very small Japanese portions.
Service is the main uncertainty. Some guests describe warm, attentive hospitality, while others waited 40 minutes for an afternoon set, 45 minutes for a child’s meal, or 30 minutes just to pay. Prices can feel steep when food misses the mark; one guest reported around 310 AED for a beef burger and shrimp pasta.
Confirm afternoon-tea timing, allow extra time, and check the bill before leaving.