Helpful Agent
One tenant reported a smooth 2BHK move-in and move-out process, with helpful support during renewals.
Sunrise Real Estate L.L.C
Al Satwa
Sunrise Real Estate L.L.C is a property management company serving rental buildings, including apartments in Al Satwa. Reviews show that its main customer touchpoints are moving in, renewing a contract, reporting maintenance problems and arranging security-deposit refunds.
Reputation Score
1.8
★★☆☆☆
124 ratings
Source: Google Maps
The Good Stuff
Timely Repairs
A long-term resident said requested maintenance was completed on time and professionally, and that rents were reduced during a difficult period.
Tips for a Better Visit
Keep Records. Keep every payment and complaint in writing; one tenant advised keeping every communication “in black n white.”
Save Receipt. Keep the original security-deposit receipt, as one review says a copy, Ejari or photo may not be accepted.
Ask Fees. Before signing or renewing, ask for every admin, maintenance and office fee in writing; tenants said some yearly charges were not explained upfront.
Check AC. Inspect the AC before committing and ask how repairs are handled, since one tenant waited a week for a maintenance visit.
Confirm Handover. Get a dated key-handover receipt and clarify holiday closures, after one tenant was charged three extra days during Eid.
Plan the visit
Practical details
Pearl Apartments - Office: 107 - 2nd December St
Al Satwa, Dubai
| Mon | 9:00 AM – 5:30 PM |
| Tue | 9:00 AM – 5:30 PM |
| Wed | 9:00 AM – 5:30 PM |
| Thu | 9:00 AM – 5:30 PM |
| Fri | 2:30 PM – 6:00 PM |
| Sat | 9:00 AM – 5:30 PM |
| Sun | Closed |
Popular Mentions
New rolla building
New Rolla Building on Rolla Street is mentioned in a recent complaint about prolonged AC problems.
Sunrise building Liwan
A resident of Sunrise Building Liwan described recurring drainage and AC problems and difficulties getting maintenance responses.
Paradise View 1 Building
Paradise View 1 Building is mentioned in a review about unresolved ventilation, bathroom and kitchen issues after move-in.
Common Concerns
Poor Maintenance
Repeated reviews describe unresolved AC faults, delayed responses and temporary repairs, including months without a permanent solution.
Deposit Delays
Security-deposit refunds were reported as taking eight weeks, three and a half months, 106 days or even longer.
Extra Fees
Tenants report separate renewal or annual management fees, including charges of AED 3,000 and AED 4,000 despite disputed maintenance quality.
Building Hygiene
Reviews mention dirty common areas, bad smells, cockroaches and a building where pest control did not resolve the infestation.
Weak Security
One resident reported no security presence and said an e-cycle was stolen outside the flat while the watchman knew nothing about it.
DXB
LOCAL
LOCAL
The Bottom Line
C manages rental apartments and handles the practical parts of renting: move-in, contract renewal, maintenance requests and moving out with a security-deposit refund. One tenant had a smooth 2BHK move-in and move-out, describing the agent as helpful and professional during renewal. Another long-term resident said requested maintenance was completed on time and professionally.
That positive experience is outweighed by a much larger set of complaints about delayed or incomplete repairs. AC failures are a recurring concern: tenants describe waiting days or weeks, living without cooling in July and August, or receiving temporary fixes that did not last. Reviews also mention cockroaches, dirty corridors, bad smells, drainage problems and frequent fire-alarm sounds.
Money and paperwork need close attention. Tenants report annual admin or maintenance fees, disputed renewal increases, deductions from deposits and refunds delayed for eight weeks, three and a half months or longer. One review says a AED 2,400 cleaning charge was attempted before the eventual refund, while another reports a missing original receipt leading to a AED 500 deduction.
If you are considering a property in Al Satwa, document the apartment’s condition, keep original receipts and get fees, handover dates and repair promises in writing.