Wide range
The store is described as huge, well organised and stocked across medicines, healthcare products and beauty items.
Supercare Pharmacy - The Dubai Mall
Downtown Dubai
Supercare Pharmacy in Downtown Dubai’s Dubai Mall is a large, organised health-and-beauty pharmacy where reviews highlight skincare guidance and supplement advice. You can also ask about prescription support and, according to one review, free home delivery after prescription approval.
Reputation Score
3.9
★★★★☆
116 ratings
Source: Google Maps
The Good Stuff
Skincare advice
Reviews mention helpful skincare guidance, including product suggestions and a professional facial using Avène products.
Supplement help
A collagen buyer said the recommendation matched a top-rated product and felt tailored to what was needed.
Prescription support
One prescription customer found the insurance process easy, with medicines explained clearly and free home delivery available.
Helpful service
A review specifically praises staff for patience while answering questions and for a welcoming approach.
Tips for a Better Visit
Check refunds. Before paying, ask how the refund policy applies to your purchase; one receipt reportedly says refunds are allowed within seven days.
Confirm totals. Have the final amount shown and understood before payment, especially when buying medicines or supplements.
Check items. Check the product and receipt before leaving; one customer paid for a hair spray after asking for shampoo.
Ask delivery. For an urgent prescription, ask whether free home delivery is available after approval and when it can arrive.
Verify equipment. If you need temperature or blood-pressure checks, ask first whether the required equipment is available.
Inspect packaging. Check that medicine packaging is sealed and properly presented before accepting it.
Plan the visit
Practical details
Dubai Fountain St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 9:00 AM – 11:00 PM |
| Tue | 9:00 AM – 11:00 PM |
| Wed | 9:00 AM – 11:00 PM |
| Thu | 9:00 AM – 11:00 PM |
| Fri | 9:00 AM – 11:00 PM |
| Sat | 9:00 AM – 11:00 PM |
| Sun | 9:00 AM – 11:00 PM |
Popular Mentions
Freestyle Libre sensors
Freestyle Libre sensors are mentioned in a complaint about two faulty units and a difficult replacement process.
PRESS
One review notes that PRESS had become available at this branch after being difficult to find.
bath salt
Bath salt is singled out by one customer as a favourite product at the store.
Common Concerns
Refund disputes
Several customers report refund problems, including being offered store credit despite a receipt stating refunds or exchanges within seven days.
Upselling concerns
Multiple reviews accuse the branch of steering customers towards expensive or unnecessary products.
Missing equipment
One customer said the branch lacked basics such as a thermometer and blood-pressure equipment.
Sensor replacement
A customer reported that two Freestyle Libre sensors were faulty and that replacement became difficult.
Packaging complaint
One serious review alleges an antiviral medicine was supplied in an open pack and says the return request was refused.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
$116
immodium and probiotics
“was charged $116 for simply immodium and probiotics”Google review · December 2025
DXB
LOCAL
LOCAL
The Bottom Line
Supercare Pharmacy sits in Downtown Dubai’s Dubai Mall and is larger than a typical pharmacy counter. Reviews describe a broad selection of medicines, healthcare products and beauty items, with skincare consultations and supplement advice among the more useful reasons to browse. Customers have specifically mentioned collagen supplements, Skinceutical P-Tox and Avène products, while one prescription customer said insurance processing was easy.
The service can be very good when the right interaction clicks: reviews describe patient answers, clear explanations and a welcoming approach. A prescription review also says free home delivery was arranged after approval, with updates about the delivery time. Skincare customers mention facials, free skin checks and help choosing products, although one skin check could not happen because the device had been forgotten.
The main caution is transactional rather than cosmetic. Several customers report aggressive upselling, unexpectedly high bills and disagreements over refunds or exchanges, including cases where store credit was offered. One review cites a $116 charge for Imodium and probiotics, while another reports 50 eur for pantoprazol without a receipt.
Confirm the total, check the exact item and keep your receipt before leaving. If buying medicine, also inspect that the packaging is sealed.