No deposit
Customers report renting without a security deposit, including with a newly issued UAE driving licence.
Swapp Car Rental: Head Office
Jumeirah Lake Towers
Swapp Car Rental is a car-rental agency in Jumeirah Lake Towers offering short- and long-term rentals, including no-deposit bookings. Reviews highlight quick Careem and WhatsApp booking plus door-to-door delivery, though billing and post-rental support can be uneven.
Reputation Score
3.8
★★★★☆
1,224 ratings
Source: Google Maps
The Good Stuff
Home delivery
Cars can be delivered to your chosen address and collected later, which several customers found convenient.
Easy booking
Some rentals were arranged quickly through the Careem app or by sending documents via WhatsApp.
Newer cars
Some customers received clean, well-kept vehicles, including a brand-new 2026 model and a Nissan X-Trail.
Fast assistance
Reviews include cases where rental issues were resolved quickly, including a replacement and an upgrade to a better model.
Timed handovers
At least one Careem booking had both delivery and collection completed at the scheduled times.
Tips for a Better Visit
Photograph handover. Photograph the dashboard, fuel gauge and vehicle condition before collection and return; one customer disputed an AED 185 fuel invoice.
Check the car. Test warning lights, tyres, cameras and sensors before accepting the vehicle; reported defects included a puncture and an engine light.
Confirm charges. Ask how fines are notified, what handling fees apply and what evidence you will receive before accepting responsibility for a charge.
Get paperwork. Request the rental agreement and refund terms in writing before paying; one customer said no rental agreement was sent.
Confirm return. After drop-off, ask for written confirmation that the vehicle is returned and whether any charges remain pending.
Plan the visit
Practical details
HDS Business Centre - 3206 - Cluster M
Al Thanyah Fifth - Jumeirah Lakes Towers, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | 9:00 AM – 6:00 PM |
Popular Mentions
Nissan X-Trial
One customer specifically mentioned receiving a clean, brand-new Nissan X-Trail with on-time delivery and pickup.
car swaps
A long-term customer mentioned using the team for vehicle swaps, mechanic visits and issue resolution.
Common Concerns
Fine disputes
Several customers report late fine notifications, handling fees, unclear evidence and difficult refund or dispute processes.
Vehicle condition
Some vehicles were reported as dirty, smoky or poorly maintained, with faults including punctures and warning lights.
Late support
When cars developed problems, some customers described long waits and repeated follow-ups before receiving help or a replacement.
Extra charges
Reviews describe disputed fuel, damage, service and administrative charges, sometimes appearing after the rental ended.
Booking changes
A booking was reportedly rejected repeatedly without explanation, while another car was changed because the selected vehicle was unavailable.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
150aed
one-day car rental
“Only 150aed for the day”Google review · November 2022
1300 aed
JETOUR SUV weekly rate
“I asked for a JETOUR SUV and the weekly rate was 1300 aed”Google review · February 2026
109 AED
delivery charges
“I chose an MG 5 2023 model and paid 109 AED for delivery charges to my location”Google review · December 2025
420 AED
police report
“To get a new car I was told I needed - despite this not being my fault to pay 420 AED for a police report which I did”Google review · July 2026
DXB
LOCAL
LOCAL
The Bottom Line
Swapp Car Rental, based in Jumeirah Lake Towers, handles short- and long-term rentals, including bookings made through the Careem app. The no-deposit option is a real draw: one customer with a one-month-old UAE licence said it allowed them to rent when other companies refused. Reviews also mention document handling through WhatsApp and cars delivered to a chosen address and collected later.
The smoother experiences are straightforward. Customers describe quick booking, punctual pickup and drop-off, clean newer vehicles such as a Nissan X-Trail, and occasional fast replacements or upgrades. That makes the service appealing when convenience and avoiding a large security deposit matter most.
The important caution is what happens when something goes wrong. Multiple reviews report disputed fuel, damage, parking or traffic-fine charges, sometimes with handling fees and late notifications. Others describe dirty or smoky cars, mechanical faults, delayed replacements and refunds that took weeks.
Before accepting the car, photograph its condition, fuel gauge and dashboard, test basic equipment, and get the rental and refund terms in writing. After returning it, request confirmation that the account is clear; some customers say later charges arrived without timely explanation.