Shop access
The platform gives customers access to a large number of shops through one app.
talabat HQ
Al Wasl
Talabat HQ in Al Wasl is the organisation behind an app for ordering food and shopping from a wide range of merchants, including Talabat mart. Customers also mention Talabat Pro subscriptions and its advertised TOD benefit, though support, cancellations and refunds are frequent sources of frustration.
Reputation Score
2.1
★★☆☆☆
1,296 ratings
Source: Google Maps
The Good Stuff
App speed
One review described the application and delivery times as great, despite concerns about rider instructions.
Tips for a Better Visit
Allow time. Avoid relying on the quoted arrival time for important meals; one customer reported repeated delays of more than 30 minutes.
Save evidence. Keep screenshots, receipts and chat records when reporting a wrong or missing order, as customers say disputes may be closed without resolution.
Check charges. Review your card statement after using Talabat Pro: one customer reported being charged twice in a month.
Cancel early. If you need to cancel or amend an order, do it as soon as possible; the cancellation option may not work once a rider has departed.
Check delivery. For leave-at-door orders, verify the handoff promptly and keep an eye on tracking, since several reviews describe orders marked delivered but not received.
Inspect packaging. If a meal arrives from the wrong address or with broken tamper seals, treat it as a food-safety concern and report it immediately.
Plan the visit
Practical details
25A Al Safa St
Al Wasl, Dubai
Popular Mentions
Talabat Pro
Talabat Pro is the paid subscription customers mention for benefits such as free delivery, although reviews report recurring charges and missing benefits.
TOD
TOD is mentioned as an advertised Talabat Pro benefit that one customer could not activate or use.
talabat mart
Talabat mart is the grocery-shopping section where one customer reported being unable to amend an order after checkout.
Leave at the Door
The app includes a Leave at the Door option, though a customer said riders repeatedly ignored it and rang the bell.
Common Concerns
Poor support
Customers repeatedly report no accessible agent, call centre or effective escalation route when orders go wrong.
Refund delays
Refund cases can remain unresolved for days or months, with some customers offered wallet credit instead.
Late orders
Reviews describe hour-long delays, repeated rider reassignment and food arriving cold.
Extra charges
Customers object to delivery, service and small-order fees, alongside recurring subscription charges.
Cancellation issues
Orders are sometimes cancelled after long waits, while cancellation options may appear only after the rider has left.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 29
subscription
“I have a real struggle with you guys since February wherein you are charging me month on month for AED 29 subscription without any response on the refund”Google review · July 2026
330 aed
terrarium
“I purchased a terrarium for 330 aed and I was sent something which was not even 30 aed”Google review · March 2026
DXB
LOCAL
LOCAL
The Bottom Line
Talabat HQ in Al Wasl is the organisation behind a delivery platform where you can order meals from restaurants, shop through Talabat mart and pay for Talabat Pro benefits. Its strongest practical advantage, according to a review, is access to a large number of shops in one app. A separate customer said the application and delivery times were great, although that review still raised problems with delivery instructions.
The bigger pattern is inconsistency when an order goes wrong. Customers describe orders delayed by an hour or more, riders reassigned repeatedly, cancellations after long waits and meals arriving cold. Some say orders were marked delivered even though nothing reached the door, while support relied on delivery records or photographs rather than resolving the dispute.
Refunds are another major caution. Reviews mention waiting 5–7 working days, being offered store credit, and unresolved cases lasting months. There are also complaints about Talabat Pro charges, including AED 29 recurring deductions and double billing, plus delivery, service and small-order fees.
Support access is often described as limited, with no reachable agent, call centre or manager follow-up. If you use the app, save screenshots and receipts, check subscription charges, and avoid relying on it for time-critical meals.