Helpful Counters
Some counters provide professional, hands-on assistance; visitors specifically praised the service at Counters 17 and 18.
Al Hudaiba
Tasheel is a government service office in Al Hudaiba handling MOHRE-related transactions for private-sector employers and workers. Reviews mention services such as Amer, Tawjeeh and UAE ID applications, with the experience varying sharply by counter and visit.
Source: Google Maps
Some counters provide professional, hands-on assistance; visitors specifically praised the service at Counters 17 and 18.
Several visits by one customer were consistently described as smooth and pleasant.
When the centre is not crowded, some customers report quick service and friendly staff.
A review from an earlier visit mentions free valet parking for guests.
Customers have used the centre for government transactions connected with MOHRE and GDRFA.
Check Documents. Ask staff to scan and upload every current document before leaving; one UAE ID application was rejected for three months after an old ID stayed in the system.
Get A Token. Confirm that reception has issued your token before waiting; one visitor arrived at 6pm but was not given one despite the centre closing at 8.
Allow Extra Time. Build in substantial waiting time, since a reported token wait ran from 3:24pm to 4:17pm and only two representatives were handling tokens.
Try Earlier. If possible, avoid relying on late-day service: one review says staff reported system problems after 4pm while another Tasheel was working.
Verify By Phone. Treat phone guidance cautiously and confirm important details in person, as a caller reported not receiving answers to a query.
Plan the visit
| Mon | 8:00 AM – 8:00 PM |
| Tue | 8:00 AM – 8:00 PM |
| Wed | 8:00 AM – 8:00 PM |
| Thu | 8:00 AM – 8:00 PM |
| Fri | 8:00 AM – 8:00 PM |
| Sat | 8:00 AM – 8:00 PM |
| Sun | 8:00 AM – 8:00 PM |
Amer is one of the named services customers have used alongside Tasheel, with one review describing a positive experience there.
The Tawjeeh team is mentioned as part of a customer’s smooth and helpful visit.
UAE ID applications are handled here, but one customer reported repeated rejections after documents were scanned incorrectly.
Customers mention labour-card processing, including a complaint about an alleged renewal-information error and resulting fine.
Queues can be lengthy: one visitor waited 53 minutes after receiving a token, despite several reception staff being present.
Multiple reviews report systems going down, sometimes forcing customers to return repeatedly for simple work.
Customers describe incomplete or incorrect guidance, including an application delayed after an expired ID remained in the system.
Reception behaviour is a recurring concern, with reports of dismissive, arrogant or disrespectful interactions.
Some visitors say reception staff were busy on their phones instead of assisting customers.
The Bottom Line
Tasheel in Al Hudaiba handles government paperwork for private-sector employers and workers, with reviews specifically mentioning Amer, Tawjeeh, UAE ID applications and labour-card transactions. That makes it relevant when you need MOHRE-related processing rather than a general walk-in enquiry. The experience is uneven.
Some recent visitors found reception welcoming and Counters 17 and 18 professional, while another praised Counter 1. Quiet visits can be fast, and an older review mentions free valet parking. Those positives sit alongside repeated complaints about long waits, too few active counters and a token system that was not always followed.
The biggest practical risk is having to return because of information or system errors. One UAE ID applicant said an old national ID remained uploaded for three months, causing repeated rejections; another reported a 200 AED labour-card fine after being told the process was complete. Ask exactly what has been submitted, what remains, and when you should expect an update.
Check every document on screen before leaving. Visit with extra time and confirm that you have a token. Late-day visits may be less dependable: one customer reported being told the system was unavailable after 4pm.
Phone enquiries also drew complaints, so verify important instructions at the counter.