Helpful guidance
Several reviews describe approachable staff who explain procedures and complete transactions efficiently.
Tawjeeh Center - Al Qusais Dubai| مركز توجيه
Al Qusais
Tawjeeh Center is an Employee Guidance Center in Al Qusais, handling government and transaction-related services. Reviews point to a useful one-hour video lecture about employee rights, alongside access to Tasheel and Amer services in the same plaza.
Reputation Score
4.3
★★★★☆
314 ratings
Source: Google Maps
The Good Stuff
Parking access
Visitors report underground or ample parking, which is useful for longer government-service visits.
Fast processing
Some customers found the service quick, including a residency visa renewal completed in a fast and easy way.
Video lecture
The centre provides a one-hour video lecture explaining employee rights before the related counter process.
Accessible location
The plaza is reachable by private and RTA buses, with a nearby metro station mentioned by a visitor.
Clean layout
Reviews describe a neat, tidy facility with a new layout and many counters.
Tips for a Better Visit
Allow time. Build in extra time: one visitor waited over an hour because counters were empty.
Verify staff. At the entrance, keep your documents with you and confirm that anyone assisting you is genuine Tawjeeh staff.
Use parking. Check the basement first if you are driving; underground customer parking is available.
Plan transport. Private and RTA buses serve the plaza, and Dafza Metro Station is described as nearby.
Prepare documents. For the video-lecture process, bring your passport and Emirates ID for the counter stage.
Confirm timings. Try to verify Ramadan or other opening hours in advance, but do not rely solely on the phone being answered.
Plan the visit
Practical details
294 Damascus Street
Al Qusais Ind. Second, Dubai
| Mon | 8:00 AM – 8:00 PM |
| Tue | 8:00 AM – 8:00 PM |
| Wed | 8:00 AM – 8:00 PM |
| Thu | 8:00 AM – 8:00 PM |
| Fri | 8:00 AM – 8:00 PM |
| Sat | 8:00 AM – 8:00 PM |
| Sun | Closed |
Popular Mentions
Tasheel
Customers mention Tasheel as a related service available at the centre or building.
Amer visa processing
Reviews mention Amer visa processing, including a residency visa renewal completed quickly.
Prime Medical Center
Prime Medical Center is mentioned as a medical facility in the same building or plaza.
Bakery Cafe
A bakery cafe is mentioned in the building lobby for visitors waiting or accompanying someone.
Common Concerns
Long waits
Service has been reported as very slow, with waits exceeding an hour and mostly empty counters.
Phone unanswered
Several visitors say calls were rarely answered, making it difficult to confirm timings before visiting.
Mixed reception
One review says a reception staff member was rude and gave misleading guidance, wasting the visitor's time.
Entrance confusion
A visitor warned that people near the entrance may approach customers and claim to be Tawjeeh staff.
Payment attitude
A reviewer reported that the person handling payment was rude and had a poor attitude.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
166 Dirhams
E-Dirham Card
“They will give you E-Dirham Card with 166 Dirhams Balance”Google review · September 2019
DXB
LOCAL
LOCAL
The Bottom Line
Tawjeeh Center is an Employee Guidance Center in Al Qusais, useful for people completing employee-related government transactions. Reviews specifically mention a one-hour video lecture about employee rights, followed by token and counter steps, as well as Tasheel and Amer services available in the building. That combination can save a trip when several related tasks are involved.
The experience is not completely consistent. Many customers describe helpful, professional staff and fast service, while others report waits of more than an hour, empty counters and occasional confusion at reception. Phone support is another weak point: multiple reviews say calls were rarely answered, so an in-person visit may be more dependable than trying to confirm timings by telephone.
Driving is relatively straightforward, with underground customer parking and reports of ample space. The plaza is also accessible by private and RTA buses, and Dafza Metro Station is described as nearby. At the entrance, keep hold of your documents and check that anyone approaching you is genuine Tawjeeh staff.
For the video-lecture process, one review says visitors should bring their passport and Emirates ID; it also records an E-Dirham Card balance of 166 Dirhams after payment.