Easy integration
Customers describe the platform as secure, reliable and easy to integrate into existing systems.
Telr Dubai
Dubai Silicon Oasis
Telr Dubai is a payment gateway provider in Dubai Silicon Oasis, helping businesses accept online payments and manage tools such as recurring billing. Customer reviews make the strongest case for its integration and technical support, with examples ranging from checkout fixes and sample code to quick help getting a website payment-ready.
Reputation Score
4.1
★★★★☆
276 ratings
Source: Google Maps
The Good Stuff
Technical help
Support has resolved checkout and integration problems through live guidance, including a Zoom fix and sample code.
Recurring billing
The recurring-billing product is reported to work well, with organised technical and commercial support behind it.
Payment links
The Quicklinks feature lets businesses send payment links through social media or help customers who struggle with website checkout.
Clear records
One customer valued the transaction records, which make it easier to track payments accepted through a website or app.
Responsive support
Several reviews describe prompt replies and simple explanations when technical problems or support requests arise.
Tips for a Better Visit
Clarify fees. Before signing, ask for every transaction fee in writing; one customer reported extra amounts being deducted after activation.
Check settlement. Ask how settlement holds work and which documents release funds, especially if delayed payouts would affect cash flow.
Read cancellation. Confirm the cancellation notice and account-closure steps before activating; one review cites a one-month notice period.
Test overseas cards. If you sell internationally, ask about non-UAE card acceptance and test those transactions before launch.
Allow time. Build contingency time into onboarding and get approval milestones confirmed, since one customer reported a process lasting over a year.
Secure support. Before going live, confirm the post-activation support route rather than relying only on email.
Plan the visit
Practical details
499G+FX Dubai Digital Park - Building A1
Nadd Hessa - Dubai Silicon Oasis, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Subscription model
One established customer says the subscription model became useful after a difficult onboarding period.
Payment gateway
Reviews mention using Telr’s payment gateway for business websites and apps, including payment tracking.
Common Concerns
Settlement holds
One customer reported waiting 120 days for settlement despite submitting invoices and completing 3D OTP verification.
Fee disputes
Reviews allege extra transaction fees or fee increases after an agreement was signed.
Onboarding delays
One business described a frustrating onboarding process that took more than a year.
International declines
A review says most transactions from outside the UAE were declined and the complaint received no reply.
Sales contact
At least one prospective customer described trying to reach the sales team as a terrible experience.
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The Bottom Line
Telr Dubai is a payment gateway provider in Dubai Silicon Oasis for businesses taking online payments. Reviews describe a platform that is easy to integrate, with recurring billing and payment links among the practical tools customers use. It is worth considering if responsive technical help matters during setup or checkout issues.
Support is the clearest strength. Customers describe quick answers, simple explanations and hands-on integration help; one technical-support review says a checkout-page problem was handled on a Zoom call with a live fix and sample code. Another startup customer received a same-night demo of the payment-links app.
The experience is not consistently smooth. One business reported onboarding that took over a year, while other reviews describe payment declines for many transactions outside the UAE. More serious complaints allege withheld settlements, including one reported 120-day wait, and unexpected or extra charges.
Those accounts sit alongside positive reviews of transparent payouts and reliable service, so the contract details matter. Before signing, ask exactly how fees, cancellation notice, settlement holds and international card acceptance work, and keep invoices and approvals on record. Also confirm who handles post-activation support; several older reviews describe difficulty getting replies after launch.