Careful handling
A business customer said packages were handled with care and drivers adjusted pickup times around their flexibility.
TFM Express
Nad Al Sheba
TFM Express is a courier and shipping company handling local and international parcels for individuals and businesses. Reviews specifically mention business-parcel collection, cash-on-delivery shipments, return pickups, and occasional delivery-and-installation work for appliances and TVs.
Reputation Score
3.3
★★★☆☆
839 ratings
Source: Google Maps
The Good Stuff
Useful tracking
One customer praised the tracking system for accurate, real-time updates throughout the shipment.
Early arrival
A shipment arrived earlier than expected, with the customer specifically praising the accuracy of the tracking system.
Skilled installation
A TV delivery included installation, and the customer praised the technicians’ professionalism, punctuality, skill and knowledge.
COD support
A non-corporate customer reported receiving an AWB for printing and COD proceeds within one to two days.
Helpful pickups
A business user said collection drivers were cooperative and came according to the requested pickup flexibility.
Tips for a Better Visit
Confirm timing. Get the delivery window confirmed in writing and avoid leaving your day open-ended; one customer waited four hours before a further delay.
Request proof. If the status says delivered, ask for delivery evidence immediately, as one customer reported receiving no photo proof.
Clarify installation. For appliances or TVs, confirm that doorstep delivery and installation are included before accepting the appointment.
Track actively. Keep your shipment reference and follow up early when a promised date slips; repeated next-day assurances were reported without delivery.
Check payments. For cash-on-delivery parcels, confirm the total and change before the driver arrives; one customer reported being charged more than the parcel total.
Allow flexibility. For business collections, share your workable pickup time clearly; one customer said drivers sometimes adjusted for nighttime pickup.
Plan the visit
Practical details
Plot 06- 020
Nadd Hessa - Industrial Area, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | Closed |
Common Concerns
Severe delays
Multiple customers reported parcels sitting undelivered for days or weeks, including one shipment delayed for more than two weeks.
Missed deliveries
Several reviews say deliveries were marked as attempted or the customer unreachable despite no genuine call or visit.
Handling issues
Reviews include a torn parcel bag, an appliance left outside, and a dishwasher reportedly left in a villa compound with damaged tiles.
Rude conduct
Some customers reported drivers shouting, hanging up, or behaving aggressively during delivery calls.
DXB
LOCAL
LOCAL
The Bottom Line
TFM Express handles courier shipping for individuals and businesses, with reviews mentioning business-parcel pickups, cash-on-delivery (COD), return pickups and delivery-and-installation jobs. Some customers praise careful packaging, accurate tracking and responsive account coordination, so it can work well when a shipment is actively managed and the local team assigned is dependable. The experience is strikingly inconsistent.
Positive reviews describe parcels arriving early, real-time tracking updates, flexible business pickups and a TV installation completed by punctual, knowledgeable technicians. Another customer said COD proceeds arrived within one to two days. Those are useful strengths for regular online sellers and businesses that need shipment visibility.
The larger caution is reliability. Many recent reviews describe multi-day or multi-week delays, missed deliveries marked as “unreachable,” unanswered calls and vague promises to deliver the next day. Large-item handling is another point to clarify: customers report an appliance left outside, installation postponed, and a parcel bag torn open.
Confirm the delivery window, doorstep handling, installation and payment details in writing, then keep your seller or marketplace involved if the tracking stops moving. 3-star rating, TFM Express deserves active follow-up rather than a set-and-forget booking.