Shipping base
Reviews identify the Bur Dubai office as a shipping head office handling shipping and cargo services.
The Kanoo Group - Head Office - UAE - Bur Dubai
Al Raffa
The Kanoo Group is a long-established business group and corporate office in Al Raffa, with review-backed activity in shipping and travel. It may suit visitors looking for shipping services or travel-related assistance, though the travel operation has reportedly moved to Karama.
Reputation Score
4.2
★★★★☆
176 ratings
Source: Google Maps
The Good Stuff
Responsive support
One customer said inquiries were answered fully and in detail, suggesting a strong experience when the service team is responsive.
Fast service
A review specifically describes the service as fast, a useful sign for visitors handling time-sensitive requests.
Secure building
The building has alert security, which may reassure visitors attending the corporate office.
Regional reach
A customer highlights offices across the Middle East, useful for business requiring a wider regional network.
Diversified group
Reviews describe a broad business group rather than a single-purpose office, with shipping, travel and other commercial activities represented.
Tips for a Better Visit
Confirm location. For travel matters, check the destination before going: a 2021 review says Kanoos Travel moved to Karama while the head office stayed here.
Verify tickets. After paying for a flight, confirm the ticket was actually issued and keep refund requests documented.
Check hours. Do not rely solely on advertised 24/7 access; confirm opening arrangements before collecting a vessel gate pass.
Allow time. For corporate ticketing or queries, allow extra time or confirm support availability because one review describes the sales team as overloaded.
Plan the visit
Practical details
Khalid Bin Waleed Road - near Palm Beach Hotel
Al Raffa, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 9:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
shipping line services
The Bur Dubai location is described as a corporate office for shipping-line services.
Kanoos Travel
Kanoos Travel is mentioned as part of the group, with a review noting that it moved to Karama.
Travel agent
One review describes the business as a travel agent, although the travel outlet location should be confirmed.
Common Concerns
Booking dispute
One customer reported paying for a flight without receiving a booked ticket and said refund requests were ignored.
Travel move
Kanoos Travel reportedly moved to Karama, so this Bur Dubai head office may not handle the travel visit you planned.
Service gaps
A customer reported overloaded sales staff and delayed corporate support for queries and ticketing.
Unexpected closure
A visitor expecting 24/7 access found the office closed while collecting a vessel gate pass, with no closure announcement.
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The Bottom Line
The Kanoo Group’s Bur Dubai head office is a corporate base in Al Raffa for a diversified business group. Reviews most clearly connect the site with shipping and cargo work, including shipping-line services, while travel-related assistance is also associated with the wider group. Its regional footprint and long-standing presence make it relevant for business enquiries that extend beyond one local outlet.
The strongest practical positives are specific: one customer describes fast service, another says enquiries were answered in full detail, and the building is described as secure with alert security. Reviews also refer to a shipping head office and a broad group with offices across the Middle East. That makes this more of an administrative or business-services stop than a casual retail destination.
Travel visitors should check carefully before setting out. A review says Kanoos Travel moved to Karama, although the head office remained in Bur Dubai. There are also complaints about a flight payment without a booked ticket, overloaded sales staff, and a vessel gate-pass visit finding the supposedly 24/7 office closed.
Confirm the right branch, opening arrangements and ticket status in advance, especially for time-sensitive requests.