Mattress Range
Reviews describe a wide selection of mattresses, including premium and specialist options.
The Mattress Store - Dubai Hills Mall
Dubai Hills Estate
The Mattress Store at Dubai Hills Mall is a specialty sleep retailer where you can compare mattresses in person, get help choosing pillows, and ask about customised mattress sizing. Reviews also mention bed frames and massage products, making it a useful stop for broader bedroom comfort needs.
Reputation Score
4.6
★★★★★
436 ratings
Source: Google Maps
The Good Stuff
Patient Guidance
Staff are often praised for explaining differences carefully and helping shoppers choose around comfort and sleep needs.
Budget Awareness
One review specifically credits the service with respecting the customer’s wishes while keeping the budget in mind.
Efficient Delivery
A customer reported efficient delivery alongside knowledgeable staff and a mattress that matched expectations.
Custom Sizing
A review says the store can customise a mattress to a customer’s requested size.
Pillow Testing
Customers can try multiple pillows while staff help match one to their comfort needs.
Tips for a Better Visit
Test Pillows. If you need a pillow, try several in the showroom; one review describes testing many before choosing.
Confirm Model. Before accepting delivery, verify the delivered mattress matches the model you tried in store.
Check Dimensions. Confirm mattress measurements in writing, especially for tight bedframes, as one order arrived wider than specified.
Clarify Warranty. Ask exactly what damage and warranty conditions are covered before paying, since coverage was disputed in reviews.
Document Delivery. Keep delivery commitments and replacement details documented; one customer received repeated assurances but no correct temporary mattress.
Plan the visit
Practical details
Dubai Hills Mall - Unit 232
Hadaeq Sheikh Mohammed Bin Rashid, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
Nature Finest Latex Euro Top mattress
This named mattress was praised for its comfort, quality and efficient delivery.
Englander Notting Firm
A customer specifically bought this memory-foam Englander model and described it as an excellent choice.
Vispring
Vispring was one of the named mattress purchases mentioned alongside prompt delivery arrangements.
uCozy shoulder massager
A customer bought this Osim massager together with uPamper and said it was well received as a relaxation product.
medium firm cooling effect mattress for Children
A review mentions this children’s mattress as a medium-firm option with a cooling effect.
Common Concerns
Warranty Disputes
Some customers report damaged or sagging mattresses being rejected or delayed despite warranty expectations.
After-Sales Delays
A defective massage-chair remote was reportedly left unresolved, with a wait of up to six months suggested.
Wrong Sizes
One customer received mattresses that were 83 cm wide instead of the stated 80 cm, followed by another incorrect temporary mattress.
Service Inconsistency
Alongside many positive service reports, some customers describe unhelpful salespeople and slow customer-care replies.
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The Bottom Line
The Mattress Store at Dubai Hills Mall is a specialty mattress shop where you can test a broad selection, compare firmness and comfort, and buy beds and related sleep products. Reviews also mention pillow fitting, customised mattress sizes, and occasional massage products, so it is more useful for hands-on comparison than a quick browse. The strongest pattern is patient, informed sales guidance.
Customers describe staff explaining options around back pain, children’s comfort, budgets and specific sleep needs; one review says a Nature Finest Latex Euro Top mattress arrived efficiently and matched expectations. Named purchases include Englander mattresses, Vispring and an Englander Notting Firm memory-foam model. The important caveat is after-sales consistency.
Several customers report smooth deliveries and fast help with exchanges or order problems, but others describe wrong sizes or models, slow WhatsApp responses, disputed warranty claims and long waits for replacement or repair. One customer said two 80 x 200 mattresses arrived 83 cm wide and a promised temporary replacement was also the wrong size. Before paying, confirm the exact model and dimensions in writing, and ask how warranty and final-sale rules apply to your purchase.
If you are considering pillows, try several rather than relying on a quick recommendation.