Patient guidance
Staff take time to explain mattress options and answer questions without rushing the decision.
THE MATTRESS STORE (Dubai Marina Mall)
Dubai Marina
THE MATTRESS STORE in Dubai Marina is a specialty furniture shop focused on sleep and comfort products. You can compare mattresses and pillows with guidance, or shop for massage equipment; reviews highlight patient explanations, product knowledge and help matching a choice to personal needs and budget.
Reputation Score
4.8
★★★★★
263 ratings
Source: Google Maps
The Good Stuff
Broad selection
Reviews mention a wide range of quality mattresses, making it easier to compare different comfort options.
Budget matching
A customer with shoulder pain was guided toward a mattress while keeping their budget in mind.
Massage equipment
The store also serves customers shopping for massage equipment, with one buyer describing the process as easy.
Size changes
One customer was able to change a mattress from 200x180 to 160 wide after remeasuring at home.
Stair delivery
When a mattress could not fit in a lift, the delivery team carried it from the ground floor to the 11th floor by staircase.
Quality products
Customers specifically describe the mattresses and pillows as good quality, including an Englander mattress described as supportive and comfortable.
Tips for a Better Visit
Confirm delivery. Get the delivery window and confirmation process in writing, then follow up before the day; reviews describe missed windows and late updates.
Check dimensions. For unusual sizes, check the invoice and packaging before paying; one customer’s requested 200x200 topper arrived as 180x200.
Measure first. Measure your bed carefully before ordering, and ask whether a size change is possible if your measurements change after purchase.
Share your needs. Tell the adviser about specific concerns such as shoulder or back pain, plus your budget, so the comparison is more targeted.
Check access. If your building lift is small, mention it before delivery and ask about access arrangements; one mattress had to go up 11 floors by stairs.
Plan the visit
Practical details
Splash - Dubai Marina Mall - Dubai Marina Mall FF-017, Level 1, (Opposite
Marsa Dubai - Dubai Marina, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 11:00 PM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
Custom beds
Custom beds are mentioned alongside comfortable mattresses and pillows as part of a positive shopping experience.
Cooling mattress protector
The cooling mattress protector is one of the specific sleep accessories mentioned by customers.
Duvet
Customers also mention choosing a duvet with help from the sales team.
Common Concerns
Delivery delays
Several reviews report poorly coordinated deliveries, including a mattress arriving at 6:40pm after an agreed 10am–5pm window.
Slow complaints
A customer says a replacement mattress also developed a deep sinking problem and that resolving it required repeated emails and long waits.
Size dispute
One customer received a 180x200 topper after requesting 200x200 and said the packaging had no size label, with no refund offered.
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The Bottom Line
THE MATTRESS STORE in Dubai Marina is mainly a place to compare and buy mattresses, pillows and related comfort products. Reviews describe staff taking time to explain firmness, materials and suitability rather than rushing the choice. The selection includes mattresses from brands such as Englander, as well as custom beds and massage equipment.
The strongest pattern is attentive in-store advice. Customers were helped to choose around shoulder or back pain, personal comfort preferences and a defined budget. Reviews also mention duvet and cooling mattress protector purchases, so the shop is useful if you are building a complete sleep setup rather than replacing only the mattress.
There are practical reasons to be careful at checkout. One customer received a 180x200 topper after repeatedly requesting 200x200, with the size absent from the packaging and the invoice supplied only after payment. Measure your bed carefully, check the written dimensions and inspect the packaging before leaving.
Delivery is the main weak spot in the reviews. Reported problems include missed time windows, late calls and contradictory updates, although another customer praised the team for carrying a mattress up 11 floors when it could not fit in the lift. Confirm delivery arrangements clearly and ask about building access in advance.