Mattress Trials
Customers say staff let them try several mattress types, including options suited to back pain.
THE MATTRESS STORE (The Dubai Mall)
Downtown Dubai
The Mattress Store is a specialist retailer in Downtown Dubai for mattresses and sleep accessories, with seating and massage products also available. Reviews highlight the chance to try several mattress types, choose pillows, and test massage chairs before buying.
Reputation Score
4.2
★★★★☆
109 ratings
Source: Google Maps
The Good Stuff
Helpful Advice
Several reviews describe patient, knowledgeable guidance that made it easier to compare mattresses and stay within budget.
Massage Chairs
The massage chairs are praised for a therapeutic-feeling massage that helped relieve stress and muscle tension.
Bedroom Range
Customers mention finding mattresses, pillows, comforters, covers and bed frames in the store.
Clean Setup
One customer reported an on-time delivery with the mattress set up cleanly in the bedroom.
Budget Options
A review says the customer found a comfortable mattress that fitted their budget.
Tips for a Better Visit
Confirm Model. Check the delivered mattress matches the exact one you tested; one customer received a noticeably different model.
Ask Policies. Before paying, ask about returns, exchanges and warranty exclusions, especially the stated sagging threshold and stain rule.
Buffer Delivery. Leave extra time for delivery rather than relying on the first promised date; one order was postponed twice.
Test Options. Try several mattress types in-store and explain your comfort or back needs before choosing.
Clarify Care. Get mattress-care instructions in writing, since customers reported conflicting advice about whether and when rotation was needed.
Plan the visit
Practical details
Dubai Mall - First Floor TDM-FF-087
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Common Concerns
After-Sales
Multiple customers report difficulty getting inspections or warranty help after mattresses began sagging.
Delivery Delays
Customers describe missed deadlines, repeated postponements and long waits without clear updates.
Order Mismatch
Some customers received mattresses that felt different from the one tested or did not match the store order.
Return Policy
A review says faulty online purchases were refused for return under an “all sales are final” policy.
High Prices
One customer considered the mattresses substantially more expensive than alternatives.
DXB
LOCAL
LOCAL
The Bottom Line
The Mattress Store in Downtown Dubai is worth considering if you want to compare mattresses in person rather than choose from a screen. Reviews mention a broad mattress selection, pillows, bed frames and comforter accessories, while the massage chairs are another hands-on option. Several shoppers said staff patiently explained the differences and let them test multiple mattresses, including choices for back pain and different budgets.
The in-store buying experience is the strongest part of the feedback. Customers describe comfortable mattresses, useful product explanations and, in one case, an on-time delivery followed by clean bedroom setup. The massage chair experience also received specific praise for helping with stress and muscle tension.
Delivery and after-sales support are much less consistent. Reviews report missed delivery dates, poor updates, mattresses arriving different from the one tested, and prolonged difficulty arranging inspections when sagging developed. 8 cm sagging threshold.
If you visit, test the exact mattress you intend to order and confirm the model, care instructions, delivery date, return terms and warranty exclusions before paying. The product may suit you well, but the paperwork and follow-up process deserve close attention.