Quick Repairs
Some vehicle claims were answered quickly, with repairs prioritised at King Road Repair workshop.
The New India Assurance Company Limited
Al Raffa
The New India Assurance Company Limited is an insurance company in Al Raffa, with vehicle and health policies among the products mentioned by customers. It handles motor accident claims and repair approvals, although reviews suggest the claims experience can vary sharply depending on communication and follow-up.
Reputation Score
1.7
★★☆☆☆
1,390 ratings
Source: Google Maps
The Good Stuff
Clear Coverage
One policyholder found the coverage comprehensive and the claim settlement transparent across vehicle and health policies.
Garage Results
A customer reported a fully satisfactory repair handled through KM garage in Al Quoz.
Plan Guidance
A reviewer said staff helped them choose the right plan and acted promptly.
Tips for a Better Visit
Read Offers. If your car is declared a total loss, read the offer letter carefully, especially the red underlined section and seven-day transfer rule.
Keep Records. Save every email and reminder, since several reviewers describe unanswered calls and slow email responses during claims.
Inspect Handover. Check the vehicle thoroughly before accepting it from an approved garage; one reviewer found a replaced brake light was not working.
Confirm Assistance. Confirm how to activate roadside assistance before an accident, as one customer said repeated requests received no response.
Plan the visit
Practical details
Al Mankhool Rd
Al Raffa, Dubai
| Mon | 8:00 AM – 1:00 PM, 2:00 PM – 5:00 PM |
| Tue | 8:00 AM – 1:00 PM, 2:00 PM – 5:00 PM |
| Wed | 8:00 AM – 1:00 PM, 2:00 PM – 5:00 PM |
| Thu | 8:00 AM – 1:00 PM, 2:00 PM – 5:00 PM |
| Fri | 8:00 AM – 12:00 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Poor Contact
Repeated reports say calls go unanswered or are disconnected, while email replies can take days or longer.
Claim Delays
Accident claims, repair approvals, reimbursements and offer letters were repeatedly reported as delayed for weeks or months.
Garage Issues
Some approved garages were criticised for late work, poor checks and vehicles returned with defects.
High Excess
One customer said the accident excess was higher than comparable insurers.
Total Loss
A reviewer warned that total-loss offers can involve deductions and a seven-day ownership-transfer requirement.
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The Bottom Line
The New India Assurance Company Limited is an insurance company in Al Raffa where customers use vehicle insurance for accident claims and repairs, and some also hold health policies. The strongest positive accounts describe quick claim responses, transparent settlement and repairs completed through particular garages, including King Road Repair workshop and KM garage in Al Quoz. The overall review picture is much less comfortable.
Many customers struggled to reach the company by phone, with calls unanswered or disconnected, while emails sometimes went unanswered or received a proper reply only after several days. Delays are the main practical concern: reviewers mention waiting 40 days for a claim, more than two months for vehicle and property damage, and over 30 days for a refund. One customer paid for repairs in cash after waiting almost seven days for a response.
Garage performance also appears inconsistent. Reports range from excellent repairs to cars kept for weeks, incomplete work and defects discovered at handover. If you use the company, keep a full written record, obtain the claim number and repair approval before visiting a garage, and inspect the car carefully before accepting it.
For a total-loss case, read the offer letter closely; one review specifically flags a seven-day ownership-transfer requirement and possible deductions.