Product advice
Staff give clear, practical nutrition advice and explain different food options and their benefits.
The Petshop - Creek Harbour
Dubai Creek Harbour
The Petshop in Dubai Creek Harbour is a neighbourhood pet supply store where you can pick up food, toys and accessories, with staff often helping customers choose suitable products. Reviews also highlight in-store grooming and delivery, making it useful for routine supplies as well as occasional pet-care needs.
Reputation Score
4.6
★★★★★
122 ratings
Source: Google Maps
The Good Stuff
Good variety
The shop carries a broad selection of pet items, including food, toys, accessories and health products.
Grooming care
Customers describe the grooming service as professional and gentle, including care for both dogs and cats.
Organised store
The store is well organised, so finding everyday pet supplies is relatively straightforward.
Fast delivery
One customer received a delivery in nine minutes after being promised a 60-minute window.
Return flexibility
A long-term customer reported that a return one day outside the 14-day policy was accepted for store credit.
Tips for a Better Visit
Check expiry. Inspect the expiry date before opening delivered food, especially since one customer found the date unreadable.
Compare prices. Check the online price before buying in-store; one review says branch prices can be slightly higher.
Confirm delivery. If you pay for a 60-minute delivery, confirm the timing first because one customer reported a delay.
Check parking. Short-term parking is available outside, but a review cautions that you cannot leave the car there for long.
Know returns. Check the 14-day return policy before opening an item; an exception was made for one long-term customer.
Plan the visit
Practical details
Creek Gate Tower 1
Al Kheeran First - Dubai Creek Harbour, Dubai
| Mon | 9:00 AM – 10:00 PM |
| Tue | 9:00 AM – 10:00 PM |
| Wed | 9:00 AM – 10:00 PM |
| Thu | 9:00 AM – 10:00 PM |
| Fri | 9:00 AM – 10:00 PM |
| Sat | 9:00 AM – 10:00 PM |
| Sun | 9:00 AM – 10:00 PM |
Popular Mentions
Cat crate
The shop helped one customer arrange a cat crate through phone and WhatsApp communication.
Harness and lead
A customer found a harness and lead for a Labrador with quick assistance.
Common Concerns
Grooming incident
One review reports a bunny returned with a serious wound, followed by a lengthy reimbursement dispute and poor follow-up.
Delivery inconsistency
Reviews conflict on delivery reliability: one customer reported being charged for a 60-minute delivery that arrived late.
Expiry concern
A customer reported an unreadable cat-food expiry date and disputed the support response after opening the package.
Online price gap
One customer said in-store prices were slightly higher than ordering online, although discounts were sometimes available.
Wrong-number contact
A delivery complaint says the shop contacted the wrong phone number and then treated the customer as unresponsive.
DXB
LOCAL
LOCAL
The Bottom Line
The Petshop in Dubai Creek Harbour is useful for everyday pet shopping: reviews mention pet food, toys, accessories, health products and specific help choosing nutrition. The store is described as tidy and easy to navigate, with enough variety for routine supplies even though one customer found the Creek branch small. Grooming is another reason people visit.
Reviews describe gentle dog grooming and cat grooming, and one older account says staff noticed scratches on a golden retriever and suggested brushes and care practices for home. That said, a later review reports a bunny sustaining a bloody wound during grooming, followed by months of recovery and an unresolved reimbursement issue. This is an important caution when booking.
Delivery can be convenient: one customer says a 60-minute promise was beaten with a nine-minute delivery. Others report delays, a delivery fee tied to a missed 60-minute window, or contact being made through the wrong phone number. Confirm the delivery details and timing before paying.
Prices may be slightly higher in-store than online, though discounts and app points are mentioned. Short-term parking is available outside the residence building, but not for a long stay. For returns, check the 14-day policy before opening products.