Strong restorations
Customers say deeply scratched, worn and damaged shoes have returned looking close to new, including five-year-old shoes and old basketball shoes.
The Shoe Doctor DXB
Jebel Ali Village
The Shoe Doctor DXB is a sneaker cleaning and repair service serving customers from Jebel Ali Village, with pickup and delivery in Dubai and Abu Dhabi. Reviews highlight careful trainer restoration, including suede cleaning, sole work and bringing heavily worn designer shoes back into use.
Reputation Score
4.7
★★★★★
143 ratings
Source: Google Maps
The Good Stuff
Doorstep service
Pickup and delivery are repeatedly praised, with shoes and bags collected and returned to customers’ doors.
Suede cleaning
A customer was pleased with the result on a difficult pair of suede Jordan 4 athletic shoes.
Stain removal
One customer reported a difficult stain being removed within a day after other places had failed.
Designer care
Reviews mention successful work on Valentino shoes, Dior sneakers, Christian Louboutin and Louis Vuitton items.
Hand cleaning
One review says the cleaning is done by hand with eco-friendly products rather than in a regular washing machine.
Tips for a Better Visit
Clarify scope. For bags, ask in writing whether the service is cleaning only or includes stain removal and painting; one customer said this was unclear.
Discuss colour. Before sandals or unusual colours are treated, confirm whether sanding, brushing or painting is planned and how the colour will be matched.
Send photos. Share clear images and details on WhatsApp before agreeing to the job; the team used them to explain process and turnaround for a sole repair.
Budget repairs. Treat substantial restoration as a value decision: a cleaning and resole for sentimental basketball shoes cost 300 AED.
Confirm delivery. Agree the collection and return timing in advance, as one review specifically mentions difficulty with promised pickup and delivery times.
Plan the visit
Practical details
3rd floor, Ibn Battuta Gate - Office 312G
Jebel Ali Village, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
LV neverfull pink interior
A customer said the inside of an LV Neverfull bag came back almost like new.
wedding shoes
One customer reported that cleaned wedding shoes were delivered looking new.
Common Concerns
Colour changes
Some customers said sanding or wire brushing changed their sandals’ colour and appearance, with stains still visible.
Bag expectations
A bag customer said the service scope was not clearly explained and stains remained after cleaning.
Repair durability
One sole-separation repair costing 85 AED reportedly failed within three days after glue was applied.
Delicate damage
A customer said sanding damaged wedding shoes by removing material from the edges.
Timing issues
One customer praised the cleaning but wanted pickup and delivery times to be scheduled and kept more reliably.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
300 AED
cleaning/resole
“The cleaning/resole was not cheap at 300 AED, but it is worthwhile if you have a pair of shoes/sneakers that are of value or have sentimental value as these did for me”Google review · July 2026
85 AED
repair
“I took my tennis shoes in because the sole was separating from the rest of the shoe, and I was charged 85 AED for what I assumed would be a professional repair”Google review · August 2024
DXB
LOCAL
LOCAL
The Bottom Line
The Shoe Doctor DXB handles sneaker cleaning, restoration and repairs, with pickup and delivery in Dubai and Abu Dhabi. Customers have sent in suede Jordan 4s, designer trainers, loafers, wedding shoes and heavily worn basketball shoes; the strongest pattern is successful cleaning and restoration when a favourite pair looks ready for the bin. The service can also extend to bags.
One customer was delighted with a cleaned LV Neverfull pink interior, while another felt the bag’s stains and restoration options had not been explained clearly enough. That difference matters: ask exactly what will be cleaned, removed, painted or restored before handing over a valuable item. For repairs, results are mixed.
A 13-year-old basketball-shoe cleaning and resole was completed in about a week with before-and-after images, but it cost 300 AED. Another sole-separation repair costing 85 AED reportedly failed within three days, and separate reviews describe sandals or wedding shoes returning with changed colour or removed material. Share photos, confirm the treatment, and discuss the price and expected durability first.
Doorstep collection is a useful convenience, though one customer wanted tighter adherence to scheduled pickup and delivery times.