Brownie Shakes
The Choco brownie crumble shake is praised for rich chocolate flavour, brownie bits in every sip and a creamy thickness.
The Thickshake Factory
Jumeirah Village Circle
The Thickshake Factory in Jumeirah Village Circle is a dessert restaurant focused on thick shakes, ice cream and refreshing drinks. Reviews point to the Choco brownie crumble shake and Nutella Brownie Crumble Thickshake as standout orders, while coffee, slushies and ice cream provide alternatives.
Reputation Score
4.7
★★★★★
157 ratings
Source: Google Maps
The Good Stuff
Strong Variety
Ferrero rocher and cookies & cream thickshakes both received an especially positive response from one customer.
Late Orders
One customer ordered at 23:50 for a pregnancy craving and said the milkshake did not disappoint.
Coffee Options
The drinks go beyond shakes: a customer specifically enjoyed the caramel iced coffee and brownie.
Fresh Delivery
The choco brownie crumble shake arrived fresh and in good condition in one delivery order.
Welcoming Atmosphere
Reviews mention a nice ambience as well as a clean, organised space with attentive service.
What to Eat at The Thickshake Factory How we choose these items We use AI to find praise and criticism of specific foods and drinks in a selection of Google reviews. For The Thickshake Factory, this list is based on 50 reviews, not every review of the restaurant. The score is positive reviews minus negative reviews. For example, two positive reviews and one negative review give +1. Each review counts once per item; neutral comments do not change the score. A zero score is not a positive recommendation. “Only neutral feedback” means there are no positive or negative votes. “Mixed feedback” means equal numbers of positive and negative votes. The quotes are examples of what people said, not every comment we counted. We use different reviews where we can. We normally show up to 10 foods and 5 drinks with non-negative scores. Items with the same score stay together. If a tied group would go past the limit, that group and the lower non-negative scores go into Honorable mentions. If an overflowing positive top tie would leave the list empty, we show up to 10 items from that tie and keep the rest in Honorable mentions. Foods and drinks with a negative score are under What to Avoid. Use this as a guide to what reviewers liked, not a guarantee that you will like it too.
Foods and drinks mentioned in reviews of The Thickshake Factory, ranked by positive reviews minus negative reviews. Zero-score items have no net positive feedback; their labels distinguish neutral-only from mixed feedback.
Food 10
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Fererro rocher thickshakes Net +4
“Luscious shakes, Harpreet at the cafe gave us excellent recommendations on our first visit, Choco brownie crumble and Fererro rocher Thickshakes were really great. Dine-in area requires work but its newly open so no big deal.”
Positive 4Negative 0
Review excerpts
“Luscious shakes, Harpreet at the cafe gave us excellent recommendations on our first visit, Choco brownie crumble and Fererro rocher Thickshakes were really great. Dine-in area requires work but its newly open so no big deal.”February 2025
“So yummy ! I had one of the best shakes in The Thick Shake Factory JVC UAE I highly recommend their shakes, specially Fererro Rocher and Nutella brownie crumble 😊”December 2024
-
Lotus biscoff ice cream Net +1
“Harpreet was an absolute pleasure to deal with and the customer service here was amazing, I will for sure visit again and for any new customer - you have to try the biscoff ice cream!”
Positive 2Negative 1
Review excerpts
“Harpreet was an absolute pleasure to deal with and the customer service here was amazing, I will for sure visit again and for any new customer - you have to try the biscoff ice cream!”March 2025
“Biscoff Icecream and brownie - brilliant! Harpreet and Tika are amazingly friendly ! Great service!”March 2025
-
Caramel ice coffe Net +1
“Stuff are very nice . Harpeet and tikka are so sweet and friendly , coffe is very unique , we have tried me and husband caramel ice coffe and brownie both are very good , i am highly recommended”
Positive 1Negative 0
Review excerpts
“Stuff are very nice . Harpeet and tikka are so sweet and friendly , coffe is very unique , we have tried me and husband caramel ice coffe and brownie both are very good , i am highly recommended”December 2024
-
Cookies & cream thick shake Net +1
“I tried Ferrero rocher and cookies & cream thick shake - both were absolutely fantastic.”
Positive 1Negative 0
Review excerpts
“I tried Ferrero rocher and cookies & cream thick shake - both were absolutely fantastic.”May 2025
-
Cookies and cream Net +1
“Absolutely delicious. Cookies and cream perfectly blended. Definitely i’ll coming back. Satisfying ☺️”
Positive 1Negative 0
Review excerpts
“Absolutely delicious. Cookies and cream perfectly blended. Definitely i’ll coming back. Satisfying ☺️”May 2025
-
Cream & cookies thickshakes Net +1
“Very good thick shakes, I tried fererro rocher and cream & cookies thickshakes, excellent quality.”
Positive 1Negative 0
Review excerpts
“Very good thick shakes, I tried fererro rocher and cream & cookies thickshakes, excellent quality.”May 2025
-
Nutella brownie crumble Net +1
“So yummy ! I had one of the best shakes in The Thick Shake Factory JVC UAE I highly recommend their shakes, specially Fererro Rocher and Nutella brownie crumble 😊”
Positive 1Negative 0
Review excerpts
“So yummy ! I had one of the best shakes in The Thick Shake Factory JVC UAE I highly recommend their shakes, specially Fererro Rocher and Nutella brownie crumble 😊”December 2024
-
Nutella brownie crumble thickshake Net +1
“I got the Nutella Brownie Crumble Thickshake and BRUHHH 🤌🏾🤌🏾🤌🏾🤌🏾🤌🏾🤌🏾🤌🏾 it was SO good. Not overtly sweet, the consistency was 🤌🏾🤌🏾🤌🏾 the taste was 🤌🏾🤌🏾🤌🏾🤌🏾 and the crumble in your mouth felt so right. My server Preethi was an absolute cutie with her genuine smile and positive energy which absolutely a changed my mood into a positive one instantly. She made the shake and it was 🤌🏾🤌🏾🤌🏾 would recommend it to feel temporary happiness ✨💛”
Positive 1Negative 0
Review excerpts
“I got the Nutella Brownie Crumble Thickshake and BRUHHH 🤌🏾🤌🏾🤌🏾🤌🏾🤌🏾🤌🏾🤌🏾 it was SO good. Not overtly sweet, the consistency was 🤌🏾🤌🏾🤌🏾 the taste was 🤌🏾🤌🏾🤌🏾🤌🏾 and the crumble in your mouth felt so right. My server Preethi was an absolute cutie with her genuine smile and positive energy which absolutely a changed my mood into a positive one instantly. She made the shake and it was 🤌🏾🤌🏾🤌🏾 would recommend it to feel temporary happiness ✨💛”August 2025
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Stawberry thickshake Net +1
“Had the Stawberry Thickshake.. Very, Very, Very good! Clearly using high quality icecream. Will come again.”
Positive 1Negative 0
Review excerpts
“Had the Stawberry Thickshake.. Very, Very, Very good! Clearly using high quality icecream. Will come again.”April 2025
-
Mango thickshake Net 0
Mixed feedback
“Thanks for harpreet she is very kind and good she suggested t me mango thick shake around 4 clock I really like it and I appreciate with her as she is working good”
Positive 1Negative 1
Review excerpts
“Thanks for harpreet she is very kind and good she suggested t me mango thick shake around 4 clock I really like it and I appreciate with her as she is working good”January 2025
Drinks 3
-
Ice tea Net +1
“Excellent service by Preethi.Very kind and generous.Ice tea was very refreshing.Would recommend for sure.”
Positive 1Negative 0
Review excerpts
“Excellent service by Preethi.Very kind and generous.Ice tea was very refreshing.Would recommend for sure.”October 2025
-
Nutella latte thick shake Net +1
“Very delecious milkshakes I recommend the Nutella latte thick shake it's really good!! 👍🏻😊 And I love the desserts at Bae-kri very delecious.”
Positive 1Negative 0
Review excerpts
“Very delecious milkshakes I recommend the Nutella latte thick shake it's really good!! 👍🏻😊 And I love the desserts at Bae-kri very delecious.”December 2025
-
Mango shake Net 0
Mixed feedback
“Ordered a mango shake. The staff was very nice, and the shake was really good. The ambiance was also nice. Highly recommend Preet at the reception assisted me very well. She was very helpful and kind.”
Positive 1Negative 1
Review excerpts
“Ordered a mango shake. The staff was very nice, and the shake was really good. The ambiance was also nice. Highly recommend Preet at the reception assisted me very well. She was very helpful and kind.”December 2025
What to Avoid (4)
Food 3
-
Belgium chocolate thickshake Net −1
“I ordered 12 oz each of Mango Thickshake and Belgium Chocolate Thickshake. Firstly, they were merely plain ice creams which they just churned and poured it into the glass (no other toppings, chunks, dry fruits, etc.) looking completely DIFFERENT than those shown in their mouthwatering photos and because they were simply plain ice creams, they were IMPOSSIBLE to be sucked / sipped through the wide straw which they gave. So, I had to give up on that and request a spoon so that I could eat (and not sip) the so-called Thickshake! Lastly, I definitely wasted my time, energy and money! So, please don't waste yours!”
Positive 0Negative 1
Critical review excerpts
“I ordered 12 oz each of Mango Thickshake and Belgium Chocolate Thickshake. Firstly, they were merely plain ice creams which they just churned and poured it into the glass (no other toppings, chunks, dry fruits, etc.) looking completely DIFFERENT than those shown in their mouthwatering photos and because they were simply plain ice creams, they were IMPOSSIBLE to be sucked / sipped through the wide straw which they gave. So, I had to give up on that and request a spoon so that I could eat (and not sip) the so-called Thickshake! Lastly, I definitely wasted my time, energy and money! So, please don't waste yours!”July 2026
-
Double chocolate cookie Net −1
“I cannot tell you how bad this was! I ordered a "thick" shake and it was literally the opposite of it! Even a 2 dhs chocolate milk tastes better than this. And i ordered a double chocolate cookie which was soo hard.. that i could hardly take a bite. Just threw it away. Waste of money. Waste of time. Pls dont order”
Positive 0Negative 1
Critical review excerpts
“I cannot tell you how bad this was! I ordered a "thick" shake and it was literally the opposite of it! Even a 2 dhs chocolate milk tastes better than this. And i ordered a double chocolate cookie which was soo hard.. that i could hardly take a bite. Just threw it away. Waste of money. Waste of time. Pls dont order”October 2025
-
Tiramisu Net −1
“Tastes awful and they send me expired Tiramisu!!!! They don’t refund my money!!!!”
Positive 0Negative 1
Critical review excerpts
“Tastes awful and they send me expired Tiramisu!!!! They don’t refund my money!!!!”April 2026
Drinks 1
-
16 Oz chocolate milkshake Net −1
“Ordered the 16 oz Chocolate Milkshake for AED 45 and honestly, it was a huge disappointment. For that price, I expected something rich, creamy, and packed with chocolate flavor. Instead, it was average at best. I've had much better chocolate milkshakes from regular cafeterias for under AED 20. The biggest giveaway? My sister is an absolute chocolate fanatic and usually finishes every chocolate drink in sight. This time, she couldn't even finish half of it. The portion size doesn't justify the price, and the taste certainly doesn't either. Premium pricing without a premium product. Unfortunately, not worth the money.”
Positive 0Negative 1
Critical review excerpts
“Ordered the 16 oz Chocolate Milkshake for AED 45 and honestly, it was a huge disappointment. For that price, I expected something rich, creamy, and packed with chocolate flavor. Instead, it was average at best. I've had much better chocolate milkshakes from regular cafeterias for under AED 20. The biggest giveaway? My sister is an absolute chocolate fanatic and usually finishes every chocolate drink in sight. This time, she couldn't even finish half of it. The portion size doesn't justify the price, and the taste certainly doesn't either. Premium pricing without a premium product. Unfortunately, not worth the money.”June 2026
Tips for a Better Visit
Confirm Pricing. Ask for the cup size and final price before payment, since one customer reported a charge of AED 45 after discussing smaller amounts.
Check Late Hours. If visiting around midnight, confirm the machines are operating; one customer found service paused despite the listed late closing time.
Request A Spoon. If your shake arrives unusually dense, ask for a spoon: one customer could not sip theirs through the wide straw.
Start Brownie. For a first order, the choco brownie crumble shake has specific praise for its brownie pieces, chocolate flavour and creamy consistency.
Check Desserts. Inspect chilled desserts before eating, as one customer reported receiving expired tiramisu.
Plan the visit
Practical details
NICHOLAS RESIDENCE - Jumeirah Village Circle - shop no. 2
Al Barsha South Fourth - Jumeirah Village Circle, Dubai
| Mon | 9:30 AM – 3:00 AM |
| Tue | 9:30 AM – 3:00 AM |
| Wed | 9:30 AM – 3:00 AM |
| Thu | 9:30 AM – 3:00 AM |
| Fri | 9:30 AM – 3:00 AM |
| Sat | 9:30 AM – 3:00 AM |
| Sun | 9:30 AM – 3:00 AM |
Common Concerns
Texture Issues
One order was described as plain churned ice cream with no toppings, too dense to sip through the wide straw.
Price Concerns
A customer found the AED 45, 16 oz chocolate milkshake average and not good value compared with cheaper cafeteria drinks.
Billing Confusion
One customer reported being quoted smaller amounts for cup sizes but charged AED 45 at billing.
Expired Dessert
A customer reported receiving expired tiramisu and said their refund request was not resolved.
Inconsistent Orders
Reviews include a shake that was not thick, a mango shake tasting like butterscotch, and a double chocolate cookie that was too hard to bite.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 45
16 oz Chocolate Milkshake
“Ordered the 16 oz Chocolate Milkshake for AED 45 and honestly, it was a huge disappointment”Google review · June 2026
DXB
LOCAL
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The Bottom Line
The Thickshake Factory in Jumeirah Village Circle is a dessert stop built around thick shakes, ice cream and drinks. The clearest wins in the reviews are the Choco brownie crumble shake, praised for brownie bits and a creamy consistency, and Nutella Brownie Crumble Thickshake, described as not overtly sweet with a satisfying crumble. There is more than one style to try: Ferrero Rocher and cookies & cream thickshakes both receive strong feedback, while the Biscoff ice cream and mango shake also have fans.
Coffee is part of the picture too; one customer called the caramel iced coffee and brownie very good, and another enjoyed the coffee in a pleasant ambience. The experience is not completely consistent. Some customers received shakes they felt were little more than churned ice cream, with no toppings and too thick for the wide straw; others found a chocolate milkshake average despite paying AED 45.
There are also reports of a hard double chocolate cookie, an expired tiramisu, and a billing problem. Before ordering, confirm the cup size and final amount. If you are visiting late, check that the machines are actually running rather than relying on listed hours.
For a first order, the brownie-based shakes have the strongest specific support, but expectations around texture and value should be realistic.