Quiet seating
The spacious dining area is described as quiet, relaxing and accompanied by nice music.
Tim Hortons - Festival Plaza
Dubai Industrial City
Tim Hortons - Festival Plaza is a coffee shop in Dubai Industrial City where reviews point to well-liked coffee, Spanish lattes, donuts and sandwiches. The seating is described as spacious, clean and quiet, making it a useful stop for a relaxed drink or a quick bite.
Reputation Score
4.6
★★★★★
294 ratings
Source: Google Maps
The Good Stuff
Coffee variety
Reviewers praise the coffee and highlight drinks such as vanilla iced espresso and vanilla latte.
Good sandwich
The cheesy chicken pesto sandwich is repeatedly described as tasty and delicious.
Friendly service
Several reviews describe the staff as welcoming, polite, efficient and quick at the counter.
Clean atmosphere
One visit found the place clean and relaxing, alongside enjoyable coffee and dessert.
Reported discounts
A reviewer described it as cheaper than Starbucks and noted that FAZA discounts were accepted.
Tips for a Better Visit
Visit weekdays. For a quieter stop, consider a weekday visit; one reviewer found the mall seating particularly quiet then.
Confirm toasting. For takeaway bagels, confirm the double-toasted request at collection, since one order arrived barely toasted.
Check temperature. If you prefer cooler coffee, repeat the milk and temperature request and check the drink before sipping.
Ask about offers. Ask at the counter about current promotions; a reviewer specifically mentioned buy-one-get-one offers.
Check cake freshness. If ordering cake, check its freshness first because multiple reviews describe cakes as hard or not fresh.
Plan the visit
Practical details
Festival Plaza - S133, Ground Floor
Jebel Ali Village - Jebel Ali Freezone, Dubai
| Mon | 8:00 AM – 10:00 PM |
| Tue | 8:00 AM – 10:00 PM |
| Wed | 8:00 AM – 10:00 PM |
| Thu | 8:00 AM – 10:00 PM |
| Fri | 8:00 AM – 11:00 PM |
| Sat | 8:00 AM – 11:00 PM |
| Sun | 8:00 AM – 11:00 PM |
Popular Mentions
Spanish latte
The Spanish latte is mentioned as a favourite pairing with donuts and as a good drink on its own.
Roasted Almond Doughnut
One reviewer specifically recommended trying the Roasted Almond Doughnut with a Spanish latte.
Vanille latte
A reviewer called the Vanille latte fabulous while praising the shop's environment.
pista spice latte
The Ramadan special pista spice latte was described as fabulous during a peaceful visit.
French Vanilla
French Vanilla is mentioned as a familiar drink available at this branch.
Common Concerns
Uneven speed
One takeaway order took 20 minutes for three bagels, and the bagels were not toasted as requested.
Stale cakes
Two reviews report cakes that were hard and not fresh, so cake quality appears inconsistent.
Poor wrap
One customer called their wrap the worst they had experienced and said it offered zero value for money.
Very hot coffee
A customer requested cold milk but still found the coffee hot enough to burn their mouth.
Inconsistent food
Another review described the grilled cheese as arriving with solid, outdated bread and poor cheese.
DXB
LOCAL
LOCAL
The Bottom Line
Tim Hortons - Festival Plaza is a coffee shop in Dubai Industrial City suited to a coffee break, light meal or quiet sit-down. Reviews mention Spanish latte, vanilla latte, donuts and the cheesy chicken pesto sandwich, with the sandwich receiving particularly enthusiastic feedback. Coffee is generally praised for its taste and aroma, while the seating is described as spacious, clean, peaceful and relaxed.
Service is one of the strongest themes. Customers often describe the staff as friendly, welcoming, polite and fast, and one reviewer appreciated being shown new deals and products. A weekday visit may be especially calm, since the mall seating has been described as quiet during the week.
Another reviewer said the shop was cheaper than Starbucks and accepted FAZA discounts, though no exact prices were provided. Quality is not completely consistent. One takeaway customer waited 20 minutes for three bagels, which were not toasted as requested.
Other reviews describe cakes as hard and not fresh, an old grilled-cheese sandwich, and one wrap as poor value. Coffee may also arrive very hot, so ask clearly if you prefer extra cold milk. For a safer first order, the Spanish latte, a named donut, or the cheesy chicken pesto sandwich has the clearest review support.