Adoption paperwork
One adopter received a passport, basic vaccines and a microchip with their puppy.
Tom and Jerry Pet Shop and Nursery
Business Bay
Tom and Jerry Pet Shop and Nursery in Business Bay is a pet supply store where customers shop for pet products, adopt puppies or cats, and book grooming. Reviews also describe dog-walking visits, boarding and adoption packages that may include a passport, microchip and vaccination records.
Reputation Score
4.2
★★★★☆
254 ratings
Source: Google Maps
The Good Stuff
Dog walks
Visitors can take dogs out for walks, including early morning or evening outings.
Grooming
Customers describe grooming as professional, with the groomer explaining the planned cut before starting.
Pet guidance
A first-time kitten owner received immediate advice and help choosing suitable products and care routines.
Boarding
Reviews describe cats enjoying stays at the boarding facility and receiving attention from staff.
Accessories
The shop carries pet accessories, including a cat carrier bag that one customer found easier than a cage.
Tips for a Better Visit
Vet check. Arrange an independent veterinary check immediately after buying, especially given reports of serious conditions.
Confirm timing. For grooming, confirm the appointment schedule and expected start time beforehand; one dog waited 40 minutes.
Check documents. Before adopting, confirm exactly what is included in the package, such as the passport, microchip and vaccination records.
Verify offers. If using Groupon, confirm the promotion and ticket before paying; one customer reported a live offer was not honoured.
Inspect conditions. Look at the animals' water access and enclosure conditions during your visit rather than relying only on assurances.
Plan the visit
Practical details
Mayfair Tower - Shop #06 Marasi Dr
Business Bay, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Common Concerns
Health concerns
Two recent reviews report serious puppy health problems, including Giardia, mange and a congenital heart defect.
Animal welfare
Several reviews allege dogs were kept in small cages or glass displays without consistent access to water or walks.
Grooming delays
One customer says grooming began 40 minutes after the booked time while the dog was waiting on the table.
Sales transparency
A buyer says a puppy described as a Pomeranian was not purebred and was not pad-trained as promised.
Refund dispute
A review reports a sick Golden Retriever purchase and says the customer did not receive a refund.
DXB
LOCAL
LOCAL
The Bottom Line
Tom and Jerry Pet Shop and Nursery in Business Bay covers several pet-owner needs in one place. You can browse pet products and accessories, meet puppies and cats, book grooming, take a dog for a walk, or use the boarding facility. Adoption reviews mention packages containing a passport, microchip, health form and vaccination records.
The experience is not consistent. Positive reviews describe a clean, welcoming shop, helpful guidance for first-time owners and grooming that leaves pets looking fresh. Some adopters also report healthy, energetic pets and reasonably priced daycare after adoption.
Cat boarding and dog-walking visits are recurring reasons people return. There are serious cautions around buying animals. Recent reviews describe puppies later diagnosed with Giardia, sarcoptic mange and a congenital heart defect, while another disputes the breed and training information provided.
Multiple visitors also allege that dogs were kept in small cages or window displays without water or adequate walks. These are review allegations, but they are substantial enough to check conditions yourself. If you buy, ask to see all health and vaccination records and arrange an independent veterinary examination immediately.
For grooming, confirm the start time in advance; one customer reported a 40-minute wait. Groupon users should verify their ticket and promotion before paying.