Generous portions
Meals are notably filling, with reviewers calling out big portions and generous taco fillings.
Tortilla - تورتيا - DFC
Dubai Festival City
Tortilla is a Mexican restaurant in Dubai Festival City, serving filling burritos, bowls, tacos and quesadillas in the mall’s food-court area. Reviews particularly highlight the fresh, customisable burrito bowls and churros, with open seating and generally friendly service.
Reputation Score
4.9
★★★★★
4,578 ratings
Source: Google Maps
The Good Stuff
Fresh ingredients
Reviews repeatedly describe the ingredients as fresh, including crispy vegetables, freshly prepared guacamole and warm tortillas.
Easy customisation
You can tailor a large burrito with different fillings and adjust toppings or spice to suit your taste.
Family friendly
Children were especially keen on the Portabella Mushroom Quesedilla and churros, while other families praised the fries and chips.
Vegetarian choices
The menu includes options that reviewers found suitable for vegetarian and vegan diners.
Own seating
Although it is in the food court, the branch has its own seating; one reviewer also found a quieter corner useful for working or chatting.
Quick service
Several dine-in reviews mention fast service, including a quick dinner and food that came out promptly.
What to Eat at Tortilla - تورتيا - DFC How we choose these items We use AI to find praise and criticism of specific foods and drinks in a selection of Google reviews. For Tortilla - تورتيا - DFC, this list is based on 50 reviews, not every review of the restaurant. The score is positive reviews minus negative reviews. For example, two positive reviews and one negative review give +1. Each review counts once per item; neutral comments do not change the score. A zero score is not a positive recommendation. “Only neutral feedback” means there are no positive or negative votes. “Mixed feedback” means equal numbers of positive and negative votes. The quotes are examples of what people said, not every comment we counted. We use different reviews where we can. We normally show up to 10 foods and 5 drinks with non-negative scores. Items with the same score stay together. If a tied group would go past the limit, that group and the lower non-negative scores go into Honorable mentions. If an overflowing positive top tie would leave the list empty, we show up to 10 items from that tie and keep the rest in Honorable mentions. Foods and drinks with a negative score are under What to Avoid. Use this as a guide to what reviewers liked, not a guarantee that you will like it too.
These items at Tortilla - تورتيا - DFC got the most positive mentions in user reviews. Check them out!
Food 3
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Burrito bowl Net +7
“We ordered the burrito bowl and quesadilla, and both were delicious and full of flavor.”
Positive 7Negative 0
Review excerpts
“We ordered the burrito bowl and quesadilla, and both were delicious and full of flavor.”May 2026
“We got burrito and burrito bowl. Everything was so fresh.”June 2026
-
Churros Net +4
“The soup was scrumptious, the burrito was delicious, and the churros were to die for.”
Positive 4Negative 0
Review excerpts
“The soup was scrumptious, the burrito was delicious, and the churros were to die for.”March 2026
“My Family enjoyed our meal very well specially my kids they loved the Portabella Mushroom Quesedilla and the Churros.”July 2026
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Nachos queso Net +2
“The place was amazing! The service was good and atmosphere was nice, the food was delicious, we got a nachos queso and also a burrito bowl, amazing!”
Positive 2Negative 0
Review excerpts
“The place was amazing! The service was good and atmosphere was nice, the food was delicious, we got a nachos queso and also a burrito bowl, amazing!”December 2025
“We ordered burrito bowl with our choice of veggies and sauce, Nachos Queso, Quesadilla and Guava Jarritos. All cuisines were quite yummy.”August 2025
Honorable mentions (23)
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Beef burito bowl Net +1
“Very palatable, I enjoyed my first Beef Burito Bowl. Ms. Tina was very helpful recommending the combo meal with fries/chips + drink.”
Positive 1Negative 0
Review excerpts
“Very palatable, I enjoyed my first Beef Burito Bowl. Ms. Tina was very helpful recommending the combo meal with fries/chips + drink.”July 2026
-
Beef tacos Net +1
“I personally feel like I would go for a spicier flavor next time. I had the beef tacos. Chicken quesidilla and chicken burrito bowl. Id give it a solid 7/10. Super filling food. What i would definitely say is all ingredients were super super fresh and crispy”
Positive 1Negative 0
Review excerpts
“I personally feel like I would go for a spicier flavor next time. I had the beef tacos. Chicken quesidilla and chicken burrito bowl. Id give it a solid 7/10. Super filling food. What i would definitely say is all ingredients were super super fresh and crispy”May 2026
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Bowl filled up with chicken bbq and mixed of salads Net +1
“The best Burritos and and a bowl filled up with chicken bbq and mixed of salads. The taste is astonishing and the service is wonderful.”
Positive 1Negative 0
Review excerpts
“The best Burritos and and a bowl filled up with chicken bbq and mixed of salads. The taste is astonishing and the service is wonderful.”June 2024
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Burrito bowl with tomato rice, beans with vegetables and toppings Net +1
“The Burrito Bowl with tomato rice, beans with vegetables and toppings was excellent.”
Positive 1Negative 0
Review excerpts
“The Burrito Bowl with tomato rice, beans with vegetables and toppings was excellent.”March 2024
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Burrito wrap Net +1
“We had such a great experience dining at Tortillos Burritos with our family. We had a burrito wrap and burrito bowls — and everything was absolutely delicious, fresh, and full of flavor.”
Positive 1Negative 0
Review excerpts
“We had such a great experience dining at Tortillos Burritos with our family. We had a burrito wrap and burrito bowls — and everything was absolutely delicious, fresh, and full of flavor.”June 2025
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Burrito-style bowl with brown beans and beef Net +1
“Many diners praise the burrito-style bowl with brown beans and beef — it’s hearty, well-seasoned, and genuinely addictive, making it a standout item on the menu.”
Positive 1Negative 0
Review excerpts
“Many diners praise the burrito-style bowl with brown beans and beef — it’s hearty, well-seasoned, and genuinely addictive, making it a standout item on the menu.”January 2026
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Burritos Net +1
“The best Burritos and and a bowl filled up with chicken bbq and mixed of salads. The taste is astonishing and the service is wonderful.”
Positive 1Negative 0
Review excerpts
“The best Burritos and and a bowl filled up with chicken bbq and mixed of salads. The taste is astonishing and the service is wonderful.”June 2024
-
Chicken Net +1
“The chicken ,steak and shrimps were delicious.”
Positive 1Negative 0
Review excerpts
“The chicken ,steak and shrimps were delicious.”May 2024
-
Chicken burrito bowl Net +1
“I personally feel like I would go for a spicier flavor next time. I had the beef tacos. Chicken quesidilla and chicken burrito bowl. Id give it a solid 7/10. Super filling food. What i would definitely say is all ingredients were super super fresh and crispy”
Positive 1Negative 0
Review excerpts
“I personally feel like I would go for a spicier flavor next time. I had the beef tacos. Chicken quesidilla and chicken burrito bowl. Id give it a solid 7/10. Super filling food. What i would definitely say is all ingredients were super super fresh and crispy”May 2026
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Chicken quesidilla Net +1
“I personally feel like I would go for a spicier flavor next time. I had the beef tacos. Chicken quesidilla and chicken burrito bowl. Id give it a solid 7/10. Super filling food. What i would definitely say is all ingredients were super super fresh and crispy”
Positive 1Negative 0
Review excerpts
“I personally feel like I would go for a spicier flavor next time. I had the beef tacos. Chicken quesidilla and chicken burrito bowl. Id give it a solid 7/10. Super filling food. What i would definitely say is all ingredients were super super fresh and crispy”May 2026
-
Chips Net +1
“The kids especially loved the churros, fries, and chips — they couldn’t get enough! It’s such a great spot for families, and the staff were incredibly friendly and accommodating, making us feel very welcome throughout the meal.”
Positive 1Negative 0
Review excerpts
“The kids especially loved the churros, fries, and chips — they couldn’t get enough! It’s such a great spot for families, and the staff were incredibly friendly and accommodating, making us feel very welcome throughout the meal.”June 2025
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Chips and cheese Net +1
“Chips and cheese were tasty!”
Positive 1Negative 0
Review excerpts
“Chips and cheese were tasty!”September 2024
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Fries Net +1
“The kids especially loved the churros, fries, and chips — they couldn’t get enough! It’s such a great spot for families, and the staff were incredibly friendly and accommodating, making us feel very welcome throughout the meal.”
Positive 1Negative 0
Review excerpts
“The kids especially loved the churros, fries, and chips — they couldn’t get enough! It’s such a great spot for families, and the staff were incredibly friendly and accommodating, making us feel very welcome throughout the meal.”June 2025
-
Guava jarritos Net +1
“We ordered burrito bowl with our choice of veggies and sauce, Nachos Queso, Quesadilla and Guava Jarritos. All cuisines were quite yummy.”
Positive 1Negative 0
Review excerpts
“We ordered burrito bowl with our choice of veggies and sauce, Nachos Queso, Quesadilla and Guava Jarritos. All cuisines were quite yummy.”August 2025
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Large burrito Net +1
“I had a large burrito and it was delicious! I loved the wide variety of filling options—you can really customize it to your taste. The restaurant is also tucked away in a quiet corner of the food court, which makes it a nice spot to enjoy a meal while working or catching up with a friend.”
Positive 1Negative 0
Review excerpts
“I had a large burrito and it was delicious! I loved the wide variety of filling options—you can really customize it to your taste. The restaurant is also tucked away in a quiet corner of the food court, which makes it a nice spot to enjoy a meal while working or catching up with a friend.”March 2026
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Passion fruit Net +1
“The Churros is a perfect choice for ending a meal, and for the drinks we had Margarita and Passion Fruit were superb!”
Positive 1Negative 0
Review excerpts
“The Churros is a perfect choice for ending a meal, and for the drinks we had Margarita and Passion Fruit were superb!”February 2025
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Platter for two Net +1
“Just amazing,tasty food. We had the special which was a platter for two. The chicken ,steak and shrimps were delicious. It was more than enough food for us both. The platter was 99 AED. I would definitely recommend this restaurant and we will be back.”
Positive 1Negative 0
Review excerpts
“Just amazing,tasty food. We had the special which was a platter for two. The chicken ,steak and shrimps were delicious. It was more than enough food for us both. The platter was 99 AED. I would definitely recommend this restaurant and we will be back.”May 2024
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Portabella mushroom quesedilla Net +1
“My Family enjoyed our meal very well specially my kids they loved the Portabella Mushroom Quesedilla and the Churros.”
Positive 1Negative 0
Review excerpts
“My Family enjoyed our meal very well specially my kids they loved the Portabella Mushroom Quesedilla and the Churros.”July 2026
-
Shrimps Net +1
“The chicken ,steak and shrimps were delicious.”
Positive 1Negative 0
Review excerpts
“The chicken ,steak and shrimps were delicious.”May 2024
-
Special Net +1
“Just amazing,tasty food. We had the special which was a platter for two. The chicken ,steak and shrimps were delicious. It was more than enough food for us both. The platter was 99 AED. I would definitely recommend this restaurant and we will be back.”
Positive 1Negative 0
Review excerpts
“Just amazing,tasty food. We had the special which was a platter for two. The chicken ,steak and shrimps were delicious. It was more than enough food for us both. The platter was 99 AED. I would definitely recommend this restaurant and we will be back.”May 2024
-
Steak Net +1
“The chicken ,steak and shrimps were delicious.”
Positive 1Negative 0
Review excerpts
“The chicken ,steak and shrimps were delicious.”May 2024
-
Tres tacos Net +1
“I tried their tres tacos—crispy, chicken & barbacoa, with all the tender loving fillings and add ons. The quality of the food was superb, and the flavors were just right.”
Positive 1Negative 0
Review excerpts
“I tried their tres tacos—crispy, chicken & barbacoa, with all the tender loving fillings and add ons. The quality of the food was superb, and the flavors were just right.”October 2023
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Wrap Net +1
“We ordered the Burrito bowl and wrap plus Quesadillas, and it was absolutely delicious—perfectly cooked and full of flavor.”
Positive 1Negative 0
Review excerpts
“We ordered the Burrito bowl and wrap plus Quesadillas, and it was absolutely delicious—perfectly cooked and full of flavor.”February 2025
Drinks 1
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Margarita Net +2
“Their Margarita is a must have as well.”
Positive 2Negative 0
Review excerpts
“Their Margarita is a must have as well.”July 2026
“The Churros is a perfect choice for ending a meal, and for the drinks we had Margarita and Passion Fruit were superb!”February 2025
Tips for a Better Visit
Customise spice. Ask about spice and fillings when ordering; one reviewer liked the choice but planned to go spicier next time.
Check your bill. Review the total before leaving and request the invoice at the counter, especially when using a discount.
Dine in. For the best texture, dine in if possible: one delivery arrived cold and soggy after a longer-than-promised wait.
Use seating. Look for the branch’s own seating within the food-court area; a quieter corner worked well for working or catching up.
Check extras. Ask which toppings cost extra before finalising your order, as guacamole was specifically reported as an add-on.
Try churros. Keep room for churros if visiting with children or looking for a sweet finish; they were a repeated family favourite.
Plan the visit
Practical details
Level 2, Dubai Festival City Mall - Skywalk Food Court
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Common Concerns
Delivery delays
One Talabat order arrived after an hour instead of the stated 30–45 minutes, leaving the food cold and the bag contents soggy.
Billing confusion
A customer reported being overcharged, needing to follow up repeatedly and never receiving the requested invoice.
Mild seasoning
One diner enjoyed the food but felt the beef tacos could have had a spicier flavour.
Mall noise
The atmosphere can feel noisy because the restaurant sits on the food-court floor.
Paid guacamole
Guacamole is an extra charge rather than an automatically included topping, so check the add-ons when ordering.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
139 AED total
soup, sandwiches, juices, sweets and salad, fries and chips
“We had soup, sandwiches, juices, sweets and salad, fries and chips only for 139 AED total”Google review · March 2026
DXB
LOCAL
LOCAL
The Bottom Line
Tortilla is a casual Mexican restaurant in Dubai Festival City’s mall food-court area, with its own seating rather than just shared tables. It is a useful stop for a filling burrito bowl, a customisable burrito, tacos or quesadillas, and reviews consistently point to fresh ingredients and generous portions. The burrito bowl gets especially strong attention, including a beef version with beans that one reviewer found hearty and well-seasoned.
Families also have plenty to work with: children enjoyed the Portabella Mushroom Quesedilla, churros, fries and chips. Churros are a recurring favourite for dessert, while margaritas and Jarritos also appear in diners’ orders. Service is usually described as quick, warm and helpful, with staff taking time to explain the menu and accommodate customisations.
There are vegetarian and vegan options, and the open seating makes it workable for a casual meal or a catch-up. The food-court setting can be noisy, though. For delivery, be cautious: one Talabat order arrived an hour later than expected and cold.
At the counter, check add-ons such as guacamole and review the final bill before leaving; one customer reported an overcharge and did not receive the requested invoice. Discount vouchers and offers have helped some diners keep the meal good value.