Smooth exchanges
Customers describe the currency exchange process as quick, efficient and hassle-free, with clear explanations of rates.
Travelex
Al Garhoud
Travelex is a currency exchange service in Al Garhoud, with reviews highlighting quick money changes and clear help with exchange rates. Customers also mention receiving VAT refunds in UAE dirhams, making it useful for travellers handling several airport-related money tasks.
Reputation Score
4.9
★★★★★
269 ratings
Source: Google Maps
The Good Stuff
VAT refunds
The service can handle a VAT refund paid in UAE dirhams, according to one customer.
Helpful explanations
A review specifically praises staff for explaining exchange rates and answering questions patiently.
Fast service
Several reviews mention prompt transactions, including one customer who said the queue did not take too long.
Currency variety
Reviews mention exchanging money into Kenyan shillings and receiving a good rate.
Professional help
Customers describe the service as professional, polite and attentive when handling travel-related transactions.
Honest handling
One review says staff tried to track down a customer who accidentally handed over USD 400 instead of USD 300.
Tips for a Better Visit
Check rates. Ask for the full rate and commission before completing the exchange; one customer reported a substantial difference on a $100 transaction.
Ask about refunds. If you are processing a VAT refund, ask whether it can be paid in UAE dirhams, an option mentioned by a customer.
Allow queuing. The service is often described as prompt, but one review refers to politely waiting while another transaction was completed, so allow a little time if busy.
Count cash. Count the money you hand over and receive before leaving; one customer accidentally gave USD 400 instead of USD 300.
Plan the visit
Practical details
Airside Dept Downtown, Concourse B - Dubai Airport - Terminal 3 - beside Winston Smoking room
Dubai Int'l Airport, Dubai
Common Concerns
High commission
One customer reported receiving 325 AED for $100 instead of 365 AED and described the exchange commission as extremely high.
DXB
LOCAL
LOCAL
The Bottom Line
Travelex is a currency exchange service in Al Garhoud, and the reviews make its strongest use case clear: changing travel money quickly while getting help with the details. Customers mention ordinary currency exchange, exchanging into Kenyan shillings, and VAT refunds paid in UAE dirhams. Several reviews also describe the transaction as smooth, efficient and easy to understand.
Service is the main reason people return. Reviews mention patient explanations of exchange rates, prompt assistance and polite handling when the counter is busy. One customer even says staff tried to locate them after they mistakenly handed over USD 400 instead of USD 300, which is a reassuring example of careful follow-up.
Airport-related reviews also describe the process as convenient, though the supplied business location is Al Garhoud. There is one important pricing caution. A customer said the commission was extremely high, receiving 325 AED for $100 rather than 365 AED.
That is a single reported experience, but it is enough reason to ask for the final amount, rate and commission before confirming. If you are carrying out a VAT refund or exchanging an unfamiliar currency, ask the consultant to explain the calculation and check the cash before leaving.