Quick replies
Customers describe fast, detailed support through WhatsApp, email and calls, including help with urgent booking issues.
Travelotleh.com
Umm Hurair
Travelotleh.com is an online travel agency based in Dubai, with the business listed in Umm Hurair. Reviews point to straightforward flight booking and hands-on help with rebooking or ticket corrections, with support available through WhatsApp, email and calls when a booking needs attention.
Reputation Score
4.6
★★★★★
335 ratings
Source: Google Maps
The Good Stuff
Night support
One customer received help at 2am to correct a booking and move to an earlier flight.
Easy changes
Reviews include simple ticket modifications, including a long-layover change completed without an additional fee.
Booking corrections
The team called a customer about incorrect online information and quickly handled the correction after receiving a passport copy.
Cash delivery
Cash on delivery was reported as a convenient way to receive and pay for a ticket.
Language choice
One review says the call centre supports Arabic, English, Urdu and Hindi.
Fast refund
One customer reported receiving a cancelled-ticket refund promptly back to the original payment method.
Tips for a Better Visit
Confirm refunds. Before booking, ask for the cancellation route, agency fee and expected refund timeline in writing; refund experiences are inconsistent.
Use WhatsApp. For a booking change, try WhatsApp or email and keep the conversation; one customer says an email issue was solved in 5–10 minutes.
Check details. Double-check the travel date and time before paying, although a customer received urgent help correcting a 22:30 booking.
Ask alerts. Confirm how the agency will notify you about airline cancellations or delays before you travel.
Consider cash. If you are hesitant about online payment, ask whether cash on delivery is available for your ticket.
Plan the visit
Practical details
Gulf Towers - Oud Metha Rd
Umm Hurair Second, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Common Concerns
Refund delays
Refund experiences vary sharply: one customer reported waiting six days for cancellation, while another waited more than three months for a refund.
Missed notices
A review alleges that cancelled or delayed flights were not communicated by email or message.
High charges
One customer said urgent cancellation or date changes could attract a charge of 80% of the ticket.
Amendment issues
A customer reported repeated calls and no follow-up while trying to amend a booking more than a month before departure.
Airport delays
One review describes late responses and limited information during an airport problem, alongside unclear rebooking expectations.
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The Bottom Line
com is an online travel agency in Dubai, listed in Umm Hurair, where customers book flights and seek help after purchase. The strongest pattern in the reviews is responsive support: people describe replies through WhatsApp, email and phone, including a 2am response that helped correct a next-day 22:30 booking to an earlier flight. It is useful when plans change.
Customers report easy ticket modifications, rebooking after airline cancellations, and corrections to passenger information; one long-layover mistake was modified without an additional fee. Reviews also mention visa issuance, affordable fares, and cash on delivery for tickets, giving first-time online bookers another payment option. There is an important caveat around disruption and refunds.
One customer said a refundable Turkish Airlines ticket sat in cancellation for six days, while another reported waiting more than three months for a refund. A separate review says cancelled or delayed flights were not communicated by email or message, and another alleges an 80% charge for urgent cancellation or date changes. Before paying, confirm the airline penalty, agency fee, notification process and refund timeline in writing.
If you need a change, use WhatsApp or email and keep the conversation for reference.