Powerful PCs
Reviews describe high-end PCs that run games smoothly without lag, making the cafe suitable for serious gaming sessions.
TRUE GAMERS E-Sports Gaming Cafe | Festival City Mall
Dubai Festival City
True Gamers is a computer club and e-sports gaming cafe in Dubai Festival City, with PC gaming, PS5 consoles and car simulators. Reviews point to powerful PCs, smooth gameplay and a welcoming setup that works for both solo sessions and family gaming time.
Reputation Score
4.9
★★★★★
500 ratings
Source: Google Maps
The Good Stuff
Clean Setup
The gaming area is repeatedly described as clean, organized and well maintained.
Kids Friendly
One review specifically found the games varied for children, while another parent comfortably left children gaming during a shopping trip.
Car Simulator
The car gaming experience includes a steering wheel and brakes, adding a more hands-on alternative to standard PC or console play.
Lemonade Drinks
Customers mention lemonade drinks as a useful refreshment option during gaming sessions.
Combo Deals
Combo deals were highlighted as useful for longer gaming sessions, alongside pricing described as fair for the equipment.
Setup Help
A review notes that the initial setup assistance was especially helpful for getting started quickly.
Shopping Break
One parent used the cafe as a two-hour gaming drop-off while shopping, describing the visit as stress-free.
Tips for a Better Visit
Check Games. Before starting, confirm that your preferred game is installed; one visitor had to return for an improved session after it was downloaded.
Test Headset. Check the headset during setup so a fault does not cost you playing time or force a computer change.
Allow Extra Time. If using IZI Play, allow time for loading and top-ups; one visitor spent 15 minutes trying to pay.
Ask Cashier. Keep the cashier option in mind for extra minutes, since one review says the app did not handle this reliably.
Try Combos. For a longer session, ask about combo deals rather than booking only a short block.
Plan the visit
Practical details
Mall Zone 8A
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Common Concerns
App Problems
The IZI Play system caused payment and top-up problems for some visitors, including a long loading delay.
Game Availability
One first-time visitor found that the requested game had not been downloaded.
Headset Fault
A visitor lost time because a headset did not work and they had to change computers.
Rude Response
One parent said a staff member responded rudely when their 10-year-old asked for help with a specific game.
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The Bottom Line
True Gamers is a PC and console gaming cafe in Dubai Festival City, with 10 PCs, two PS5 consoles and two car simulators. Reviews are strongest on the equipment: visitors describe high-end PCs with smooth, lag-free gameplay, clean setups and helpful assistance during the initial setup. The car simulator adds a more tactile option, with a steering wheel and brakes rather than just a screen and controller.
It also works well for family visits. One review praised the varied children’s games, while another parent dropped off the kids for two hours during a shopping trip. The atmosphere is described as vibrant, inviting and fun, and customers mention lemonade drinks, snacks and combo deals that suit longer sessions.
That makes it easy to combine a gaming visit with an afternoon at the mall. There are a couple of practical cautions for first-timers. IZI Play caused payment, top-up and loading problems for some visitors, so allow extra time and ask the cashier about adding minutes if the app misbehaves.
Check that your chosen game is downloaded and test the headset before settling in; one visitor had to change computers after a headset failed. Most service feedback is positive, but one parent reported a rude response when a child needed help.