Hands-on help
Several customers found the in-store team attentive, approachable and ready to help with uniform shopping.
Trutex Store
Arabian Ranches
Trutex Store is a clothing store in Arabian Ranches, mainly used for school-uniform shopping, including PE uniforms and polo shirts. It is on the Ground Floor near Carrefour, with some customers finding the in-store team helpful with sizing and checkout.
Reputation Score
2.8
★★★☆☆
205 ratings
Source: Google Maps
The Good Stuff
Sizing support
Staff have helped customers choose children’s sizes and find the right items in stock.
Quick checkout
One recent visit included help finding the right size followed by a fast checkout.
Easy location
The store was described as easy to find in the mall and is near Carrefour on the Ground Floor.
Payment resolution
A payment transaction issue was resolved quickly, even during a weekend visit.
Tips for a Better Visit
Check stock. Check availability before making a long trip; one customer drove 30 minutes only to find uniforms had been pulled from the shop.
Inspect items. Check the item, size and condition before leaving, as one customer discovered a wrong garment only after getting home.
Track orders. Keep your order number, receipts and messages, and ask for a clear fulfilment date before relying on delivery.
Question delivery. Treat the stated delivery window cautiously: one customer received no delivery after the website’s advertised timeframe.
Plan the visit
Practical details
Cityland Mall
Wadi Al Safa 4, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
School uniforms
School uniforms are the store’s main customer need, though reviews frequently mention stock and fulfilment problems.
PE uniform
PE uniforms are available through the store and online ordering, but one order was reported as still undelivered after eight days.
Polo shirts
Polo shirts are among the uniform items customers try to reserve or buy, with availability varying by size.
Swimming shorts
Swimming shorts are mentioned as an online uniform item, including a report of limited size availability.
Common Concerns
Delivery delays
Online and pre-paid uniform orders were repeatedly reported as arriving weeks late or remaining incomplete.
Stock shortages
Customers reported missing sizes and core uniform items being unavailable during the school season.
Long queues
Busy periods brought very long waits, including a three-hour line followed by another 40-minute cashier queue.
Quality concerns
One customer described a synthetic shirt as poor quality and reported receiving used, stained swim shorts.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
100 AED
one low-quality synthetic shirt
“For comparison, M&S sells three semi-cotton shirts for 90 AED, while this company charges 100 AED for just one low-quality synthetic shirt (as per their website)”Google review · September 2025
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The Bottom Line
Trutex Store is a clothing store in Arabian Ranches, with the clearest use being school-uniform shopping. You can buy school uniforms, PE uniforms, polo shirts and swimming shorts, with in-store staff sometimes helping with sizing and checkout. The store is on the Ground Floor near Carrefour, and one recent customer found it easy to locate in the mall.
The in-person experience is mixed. Several customers describe approachable, attentive staff and hands-on help; one said a sales assistant found the right size and handled checkout quickly. That is the main reason to consider visiting rather than relying on the website.
Other reviews praise staff patience, uniform quality and quick resolution of a payment problem. The major risk is fulfilment, especially around the back-to-school rush. Reviews describe missing sizes, orders arriving in parts or weeks late, unanswered calls and emails, and refunds that were not processed promptly.
One customer waited three hours outside and another 40 minutes at a single-cashier queue; appointments did not always prevent long waits. Online orders were also reported as difficult to place, delayed beyond stated delivery windows, or left without clear updates. Check stock and sizing carefully, inspect every item before leaving, and allow substantial time if visiting.
For a time-sensitive uniform order, keep receipts and order records and treat delivery estimates cautiously.