In-person help
The Dubai office has helped travellers resolve complicated booking problems and arrange tickets quickly.
Turkish Airlines Inc.
Downtown Dubai
Turkish Airlines Inc. is an airline serving travellers from its Dubai presence in Downtown Dubai. Reviews suggest the sales office can be useful for ticket changes, complicated reservations and some refund cases, although phone support, cancellations and office information receive noticeably mixed feedback.
Reputation Score
3.2
★★★☆☆
350 ratings
Source: Google Maps
The Good Stuff
Fast changes
One visitor changed a ticket several times at the office and found the process fast and easy.
Office resolution
A traveller who could not board said the Dubai office helped secure a full refund for travel expenses.
Helpful options
The sales office has been credited with finding better ticket options for family travel.
Refund success
One older review reports receiving a refund within the stated two-to-seven-business-day period.
Tips for a Better Visit
Check hours. Confirm the office is open before travelling; a later update listed hours as 8am–5pm, while other reviews reported closures.
Go in person. For urgent booking or refund problems, visiting the office may be more productive than relying on the Dubai phone line.
Compare online. Check the online fare before buying at the office: one customer said the office price was 8% higher.
Ask fees. Before changing a flight, ask exactly what extra fees apply; a review says a change was not allowed without them.
Allow parking. If you visit the office, budget for parking and allow extra time because one review reports a 25 AED hourly charge.
Confirm rebooking. After a cancellation, get the next flight, hotel and transport details in writing; one traveller received schedule changes by email at short notice.
Plan the visit
Practical details
Unit B - Emaar Square Building 6
Burj Khalifa - Downtown Dubai, Dubai
Popular Mentions
Open dated ticket
An open dated ticket is mentioned in a complaint about difficulty using the ticket later.
Turkish Airlines DXB sales office
The DXB sales office is mentioned as a place to buy family tickets and compare travel options.
Common Concerns
Refund delays
Several recent travellers describe waiting months for refunds after cancellations, with repeated document requests or rejected submissions.
Poor disruption support
Cancellation reviews mention unclear communication, no alternative flight offered and passengers left to manage the disruption themselves.
Unclear hours
Office status and hours have caused wasted journeys, including a reported closure before the posted 6pm time.
Weak phone support
Call-centre and office phone access are recurring complaints, including unanswered calls and limited services.
Flight delays
One traveller reported that four of six flights were delayed and described Dubai ground service as inappropriate.
DXB
LOCAL
LOCAL
The Bottom Line
Turkish Airlines Inc. is an airline with a Dubai presence in Downtown Dubai. The most useful reason to visit the sales office, rather than simply call, is hands-on help with ticket changes, reservations and some difficult travel problems.
Reviews describe staff finding alternative ticket options, changing bookings quickly and, in one case, helping a passenger obtain a full refund for travel expenses. The in-person experience is not consistent with the remote one. Several customers report unanswered calls, limited call-centre help and unclear guidance after cancellations.
Refunds are the biggest caution: recent passengers describe waiting three months or being asked for documents repeatedly after flights were cancelled. Flight disruption reviews also mention poor communication, delayed rebooking and changing hotel or transport arrangements at short notice. Check the office status and hours before setting out.
A recent update says 8am–5pm, but other visitors found the office closed despite posted hours. If you drive, one review reports parking at 25 AED per hour. Compare fares online before purchasing at the office, since one customer said the office price was 8% higher.
For urgent cases, going in person appears more dependable than repeatedly calling, but ask about change fees and request rebooking or refund details clearly.