Change help
A customer said office support was consistently helpful when itinerary changes were needed.
Turkish Airlines Sales Office – Dubai
Downtown Dubai
The Turkish Airlines Sales Office in Downtown Dubai handles ticket bookings and changes, while the airline connects Dubai with destinations through Istanbul. Reviews include helpful assistance with itinerary changes and positive cabin experiences, but repeated complaints about refunds, contact channels, baggage and disruptions are important to weigh…
Reputation Score
2.1
★★☆☆☆
124 ratings
Source: Google Maps
The Good Stuff
Issue resolution
One Dubai terminal customer reported that a complaint was resolved the following day, rather than being left unanswered.
Cabin comfort
A positive flight review specifically noted comfortable seats and good legroom.
Family extras
One child-focused review mentions receiving toys and praise for the flight attendants.
Meal choice
A detailed positive review praised fresh in-flight meals with international and Turkish cuisine options.
Tips for a Better Visit
Confirm opening. Call or verify the office before travelling there; one review says it had been closed for over a month.
Get refunds documented. Keep written records and ask how refunds will be handled before cancelling, since one customer waited almost 50 days without a response.
Report baggage. If a bag is damaged, report it at the airport before leaving; a customer’s later claim was rejected for not doing so.
Check connections. Leave extra time for Istanbul connections and monitor changes closely; one rebooking created a 13-hour airport wait.
Confirm seating. Families should verify that children are seated with parents and check whether paid seat selections will be changed after rebooking.
Verify documents. Recheck destination and transit requirements directly before departure, as one family was nearly refused boarding over an alleged Venezuelan requirement.
Plan the visit
Practical details
Emaar Square Building 6, Downtown
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Seat selection
Seat selection is mentioned as a paid option, including for ordinary seats.
Wheelchair assistance
A passenger contacted the airline to arrange wheelchair assistance for a journey through Dubai, Istanbul and Bogota.
In-flight entertainment system
A positive flight review mentions an entertainment system with films, shows, music and games.
Common Concerns
Office closure
Reviews report the office was closed for more than a month, leaving some ticket cancellations and refunds difficult to process.
Poor contact
Customers repeatedly describe unanswered calls, emails and a call centre that does not resolve issues efficiently.
Check-in app
Online check-in was described as difficult, with the app called poorly designed.
Baggage problems
Reviews include delayed, damaged and missing bags, along with limited follow-up from customer service.
DXB
LOCAL
LOCAL
The Bottom Line
The Turkish Airlines Sales Office in Downtown Dubai is intended for ticket bookings and itinerary changes. Reviews show that some customers received useful help with changes or had an issue resolved the next day. The airline itself is also praised in a few accounts for comfortable seats, good legroom, in-flight meals and friendly cabin hospitality.
The more consistent theme is uneven customer support. Customers describe the Dubai office as closed for more than a month, while calls and emails often went unanswered. That matters particularly for tickets bought through the office, since cancellations and refunds may not be manageable online.
One customer waited almost 50 days for a refund; another struggled to recover about $300 after cancelling a ticket paid with a card that had been closed. Before visiting, confirm that the office is open and keep written records of any refund or change request. Online check-in has been described as a “nightmare”, and seat changes after disruption have caused further frustration.
Families should check seating carefully, especially where young children are involved. Baggage handling is another clear caution: reviews mention delayed, damaged and missing luggage. Report damage before leaving the airport, and allow generous time for Istanbul connections, as passengers describe last-minute changes, long onboard waits and connections moved to the following day.