Quick handover
One renter completed the journey from viewing to keys in four days, with contract signing, Ejari and DEWA application handled the next day.
Twinkle Real Estate
Business Bay
Twinkle Real Estate is a Business Bay real estate broker handling property sales, purchases and leasing. Reviews describe some notably quick rental moves, including one completed from viewing to keys in four days, alongside ongoing property-management and maintenance experiences that vary sharply.
Reputation Score
2.7
★★★☆☆
124 ratings
Source: Google Maps
The Good Stuff
Fast response
A reported summer AC fault was addressed after a 3am contact, with the team arriving at 7am and resolving it in about half an hour.
Clear communication
One move-out dispute review still described email and WhatsApp communication as responsive, professional and polite while the matter was being discussed.
Smooth move-in
Some renters report smooth handovers and helpful support through the viewing, paperwork and early weeks after moving in.
Tips for a Better Visit
Document everything. Photograph and video every defect, fixture and access card before moving in; several reviews say pre-existing problems later appeared in deductions.
Clarify booking. Before paying a booking fee, confirm the exact apartment in writing; one renter said the booked unit was unclear and unsuitable on viewing.
Check condition. Test AC, drains, lights, cabinets and cleanliness during the viewing and handover rather than assuming promised cleaning or repairs are complete.
Confirm Ejari. Ask for proof that Ejari has been raised and check any related fee; one long-term tenant discovered it had not been done when moving out.
Get deductions itemised. Request a written breakdown and supporting invoices for proposed deposit deductions, particularly cleaning and pest-control charges.
Plan the visit
Practical details
Unnamed Road
Business Bay, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 4:00 PM |
| Sun | Closed |
Popular Mentions
managing the property I’m renting
Property-management customers mention experiences ranging from responsive support to serious maintenance frustrations.
maintenance team
Maintenance is a central part of the reviews, with reports ranging from quick AC repairs to unresolved leaks and outages.
handover/inspection team
Move-out reviews specifically discuss the handover and inspection process, including the professionalism of the staff involved.
Common Concerns
Deposit disputes
Multiple renters report deductions for cleaning, pest control, painting, access cards or alleged defects, including a reported AED 1,300 deduction.
Poor maintenance
Reviews describe unresolved AC failures, leaks, mould, blocked drains and other defects, with one tenant needing a hotel during a summer AC outage.
Slow replies
Several tenants say calls and emails went unanswered or required repeated follow-ups, especially after move-in and during maintenance problems.
Handover defects
Some apartments were reportedly handed over with dirty curtains, faulty lights, mould, leaks or other problems that later became move-out disputes.
Extra charges
Reviews mention disputed agency, Ejari, chiller, renewal and maintenance charges, including a reported attempt to raise rent by 20%.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
560dhs
Ejari
“They asked for 560dhs for Ejari,told me that it was done,only to find out that Ejari could not be completed due to some issue with title deed”Google review · November 2020
3675dhs
agency fees
“They took 3675dhs for agency fees and i got nothing in return from them”Google review · November 2020
DXB
LOCAL
LOCAL
The Bottom Line
Twinkle Real Estate is a Business Bay broker for buying, selling and leasing property, with reviews also covering property management, maintenance, contract signing, Ejari and handovers. The strongest experiences are process-focused: one renter went from viewing to keys in four days, with the contract signed, Ejari completed and DEWA applied for the next day. Another described an AC emergency resolved in roughly half an hour after an early-morning call.
That efficiency is not consistent. A few renters describe responsive email and WhatsApp communication, smooth move-ins and proactive maintenance, but many more report unanswered calls, unresolved AC failures, leaks, mould, blocked drains and apartments handed over dirty or with faulty fixtures. The contrast between individual successful transactions and building-management complaints is unusually sharp.
The biggest caution is the move-out account. Several reviews describe deductions from security deposits for cleaning, pest control, painting, access cards or defects they say were already present. Others mention disputed Ejari, chiller, booking, renewal and maintenance charges.
If you proceed, inspect every detail before signing, clarify the exact unit and all fees in writing, and keep dated photos, videos, emails and invoices. Treat the handover paperwork as important protection, not a formality.