Helpful support
Several reviews describe staff as polite, cooperative and helpful with bills, installation questions and account issues.
Unigaz Dubai
Dubai Investment Park
Unigaz Dubai is a gas company in Dubai Investment Park supplying and maintaining LPG, SNG and fuel systems. Reviews describe residential gas services including installation guidance, utility readings, bill support and payment collection, with several customers praising polite, helpful on-site service.
Reputation Score
4.1
★★★★☆
150 ratings
Source: Google Maps
The Good Stuff
Clear explanations
One customer said the bill was explained in clear language, which is useful when checking readings or charges.
Fast resolution
A review says a highlighted issue was resolved quickly, and another describes the process as completed in minutes.
Flexible visits
A customer appreciated the collector returning quickly when they were back at the room and helping via WhatsApp with a gas-switch issue.
Smooth service
Tenants at Maya 3 Residence described the service as smooth and the payment collection experience as friendly.
Friendly visits
Customers describe home visits for deposits and contracts as professional, courteous and well explained.
Tips for a Better Visit
Confirm deductions. Before paying a deposit, ask in writing whether refund deductions or bank-transfer fees apply.
Track refunds. Keep every email and follow up regularly; one refund required five follow-up emails before a response.
Choose method. Ask whether a cash refund is available, as one customer specifically advised avoiding a bank-transfer refund.
Verify availability. Confirm service availability with both Unigaz and building management before committing, especially if information conflicts.
Allow buffer. For deliveries, leave extra time rather than relying on a quoted 45-minute arrival window.
Get notice. Ask how disconnection notices are handled and keep your contact details updated before relying on the gas connection.
Plan the visit
Practical details
The European Business Center Office 206
Dubai Investment Park First - Green Community Village, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Gas contract
Home visits may include a detailed explanation of the gas contract before payment or activation.
Utility reading
Customers mention utility readings being taken during account service visits.
Common Concerns
Refund delays
Multiple reviews report lengthy deposit refunds, including one that took five follow-up emails before a response.
Refund deductions
Customers report deductions from refunds, including a bank-transfer charge that was not mentioned in the contract.
Unexpected disconnections
One customer says the gas connection was disconnected without prior notice, describing communication and support as dismissive.
Delivery delays
A delivery promised within 45 minutes reportedly had still not arrived three hours later.
Fixed charges
One reviewer says the AED 25 monthly service fee exceeded their typical monthly gas usage of about AED 19.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
30 AED
refund transfer fees
“To add insult to injury, I was informed that I would only be refunded 470 AED instead of the 500 AED owed, with 30 AED being deducted as transfer fees”Google review · October 2024
DXB
LOCAL
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The Bottom Line
Unigaz Dubai supplies and maintains gas systems, while the reviews mainly reflect residential utility service: installation guidance, gas contracts, utility readings, bill explanations and payment collection. It is located in Dubai Investment Park. Several tenants describe the day-to-day service as smooth, fast and courteous, particularly when on-site staff explain bills, arrange readings or help with account questions.
The strongest positive pattern is personal assistance. Customers say visits were flexible, contract details were explained clearly, and a gas-switch problem was handled through WhatsApp. That makes the routine side of the service feel manageable when communication works well.
The major caution is the deposit refund process. Reviews describe delays ranging from repeated follow-ups to 26 days after confirmation, alongside reported deductions of AED 30 for bank transfers or other unclear charges. Get the refund method, timeline and any deductions confirmed in writing before paying.
There are also complaints about a disconnection without warning, a delivery taking three hours after a 45-minute promise, and a fixed AED 25 monthly service fee even when one customer used about AED 19 of gas. Experiences are mixed, so documentation and follow-up matter.