Broad selection
Customers describe a wide range of contemporary and classic furniture, including complete living-room and bedroom sets.
United Furniture - Mega Store (Times Square Center)
Al Quoz
United Furniture - Mega Store in Al Quoz is a large showroom for contemporary and classic home furnishings. Reviews highlight its selection of living-room and bedroom sets, electric recliners, and custom-made sofas, with both sale items and more affordable options to browse.
Reputation Score
3.9
★★★★☆
1,057 ratings
Source: Google Maps
The Good Stuff
Helpful guidance
Several shoppers found the sales team patient and attentive, helping them compare options without pressure.
Custom sofas
A reviewer praised a made-to-order L-shaped sofa for matching their requirements and arriving quickly.
Recliner testing
The showroom lets shoppers try multiple electric recliners before choosing a chair.
Accessible showroom
One long-time customer noted that the two-level, non-mall store has ample parking and a large bargain corner.
Smooth deliveries
Some customers reported on-time or fast delivery, including a sofa order that arrived as requested.
Tips for a Better Visit
Check policy. Before paying, read the return and exchange terms carefully; several reviews describe a no-refund policy after payment or delivery.
Inspect quality. Check upholstery, paint, joins and hardware in person, since reviews describe damaged deliveries and furniture that deteriorated quickly.
Test comfort. Sit on sofas for longer than a quick showroom trial; one buyer found a model comfortable for 10 minutes but painful afterward.
Verify measurements. Confirm dimensions independently before ordering, especially online, because one review reported a 10% measurement discrepancy.
Confirm warranty. Get the warranty duration and coverage in writing on the invoice or agreement before purchasing an expensive item.
Allow payment time. Leave extra time for checkout if buying chairs or other large items; one customer described the payment process as lengthy.
Plan the visit
Practical details
Times Square Mall - Sheikh Zayed Rd
Al Qouz Ind.first - Al Quoz, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 11:00 PM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
Ashley coach
An Ashley coach was purchased with a customer-reported five-year warranty dispute.
Sofa bed
A customer sought a refund for a sofa bed before its scheduled delivery and was told refunds were not available.
Dining chairs
Reviews mention dining chairs in connection with fit, comfort and long-term foam quality.
Common Concerns
Strict returns
Reviews repeatedly describe goods as non-refundable or non-exchangeable after delivery or payment, even when items were unused or undelivered.
Warranty disputes
A customer reported being told a five-year warranty covered only two years, followed by unanswered messages and calls.
Quality concerns
Some reviews report cushions compressing, paint peeling, broken beds and chairs, and furniture becoming uncomfortable within months or years.
Assembly problems
One customer found a TV unit with misaligned, sticking drawers and had to have it assembled at home by an outsourced carpenter.
Payment delays
A shopper said completing payment for two chairs took considerably longer than expected.
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The Bottom Line
United Furniture - Mega Store in Al Quoz is a sizeable showroom where shoppers can browse complete living-room and bedroom sets, sofas, dining furniture and electric recliners. Reviews point to a useful mix of contemporary and classic styles, sale offers and a bargain corner, making it worth a look when you want to compare several pieces in one trip. The strongest experiences are tied to attentive showroom help.
Customers describe patient guidance while choosing full home sets, careful setup of electric recliners for testing, and a custom-made L-shaped sofa that arrived quickly. Some also report smooth, on-time delivery and good quality, while others describe the store as economy-class furniture whose quality matches what is displayed. The two-level showroom has ample parking, according to one review.
The bigger caution is what happens after payment. Multiple customers say the store refused refunds or exchanges, including for an unwanted sofa, a colour change and furniture that did not fit. Warranty handling and complaint follow-up are also disputed.
Quality feedback is mixed: some older purchases lasted years, but other reviews mention compressed sofa foam, peeling paint, broken chairs and poor assembly. Test comfort beyond a quick sit, check every item on delivery, verify measurements and get return and warranty terms in writing before committing.