Customs help
Customs-clearance representatives were described as helpful, polite and creative in finding solutions.
UPS Dubai Airport Free Zone (UPS DAFZ)
Al Garhoud
UPS Dubai Airport Free Zone is a shipping service in Al Garhoud handling international parcels, deliveries and customs clearance. Reviews suggest the customs team can be genuinely helpful, but delivery delays, hard-to-reach support and tracking problems are recurring reasons customers hesitate.
Reputation Score
3.3
★★★☆☆
140 ratings
Source: Google Maps
The Good Stuff
Cooperative staff
One visitor specifically found the branch staff cooperative, matching the most common positive theme.
Careful delivery
A reviewer reported an efficient, responsive delivery handled meticulously by the driver.
Branch assistance
A customer who went to the wrong branch said staff still went out of their way to help.
Tips for a Better Visit
Confirm address. Confirm your address directly and keep records: one delivery was delayed after the driver received the wrong address.
Allow buffer. Build in extra time for urgent parcels; one promised delivery was rescheduled three times over three days.
Plan calls. Allow substantial time for phone support, as one customer waited 30 minutes before getting an answer.
Check status. Do not rely on live tracking alone; a review says the status was not up to date and depended on the system.
Ask customs. For shipments held in clearance, ask the customs department for guidance; one customer praised its solutions and politeness.
Avoid weekends. If timing matters, check weekend availability first: one review says calls could not be made during weekends.
Plan the visit
Practical details
Airport Free Zone، Al Twar، Gusais, WB9 E Block E9 & E10، Dubai
Dubai Int'l Airport, Dubai
| Mon | 8:00 AM – 5:30 PM |
| Tue | 8:00 AM – 5:30 PM |
| Wed | 8:00 AM – 5:30 PM |
| Thu | 8:00 AM – 5:30 PM |
| Fri | Closed |
| Sat | 8:00 AM – 4:30 PM |
| Sun | 8:00 AM – 5:30 PM |
Common Concerns
Delivery delays
Reviews describe repeated rescheduling, week-long waits and parcels held for days before delivery.
Unreachable support
Customers report long holds, unanswered calls and difficulty getting through to the call centre.
Tracking issues
Several reviews say tracking is outdated or incorrectly reports address and contact attempts.
Wrong routing
One passport was reportedly sent to Germany instead of the UAE, creating a serious routing problem.
Driver conduct
A reviewer said a delivery driver kept an iPhone for four to five days and asked for collection at an unknown location.
DXB
LOCAL
LOCAL
The Bottom Line
UPS Dubai Airport Free Zone in Al Garhoud handles international shipping, parcel delivery and customs clearance. The clearest reason to consider it is the customs-clearance team: one customer called its representatives helpful and polite, while another said an agent was direct and helpful. A few reviewers also reported quick, undamaged delivery or a meticulous driver.
The bigger concern is consistency after a parcel reaches the UAE. Customers describe deliveries being rescheduled three times, orders sitting at the office for two days, and one parcel being delayed for a week with repeated “tomorrow” promises. A particularly serious review says a passport was routed to Germany instead of the UAE.
Another alleges that an iPhone was kept by the driver for four to five days and that collection was requested from an unknown location. Customer support is the practical weak spot. Reviews mention 25- to 30-minute holds, unanswered numbers, weekend contact limits and tracking that is not up to date.
If you use the service, confirm the address carefully, keep delivery promises and tracking records, and allow a buffer for urgent shipments. For clearance problems, contacting the customs department may be more productive than relying on status updates alone.