Childcare matching
The agency has matched families with nannies for infants, toddlers, speech delays, medical diets and last-minute childcare needs.
Vicekeeper: Best Nanny Service in Dubai, housekeeper agency
Barsha Heights
Vicekeeper is a childcare and domestic-workers agency in Barsha Heights, helping families arrange nannies, babysitters and household support. Reviews highlight evening childcare, full-time nanny placements and deep-cleaning teams, while Tadbeer staff have also helped customers navigate maid-visa applications.
Reputation Score
4.6
★★★★★
194 ratings
Source: Google Maps
The Good Stuff
Responsive support
Several reviews describe quick replies and fast help, including childcare arranged within hours for emergencies and travel.
Evening babysitting
Customers booked babysitters for a few evenings a week, with punctual arrivals, games and smoother bedtimes.
Careful routines
Babysitters and nannies have followed baby routines, dietary instructions and medical diets closely, including keeping a food log.
Family matching
One family says the agency asked about parenting style, boundaries and the home environment before suggesting a nanny.
Visa guidance
Tadbeer staff helped a customer understand the maid-visa application process and made it feel calm and straightforward.
Deep cleaning
A customer reported receiving a team of six for a move-in villa deep clean, with punctual and organised service.
Tips for a Better Visit
Check paperwork. Before a caregiver starts, ask to see completed visa, medical-test and contract paperwork; one review alleges these were missing.
Clarify refunds. Ask in writing how missed days and replacements are handled, since one customer says absent days were not refunded.
Define duties. Confirm the cleaning checklist and working hours upfront; a review mentions dust left behind and hours ending early.
Share routines. For childcare, provide dietary and medical instructions in detail; a customer valued a nanny who kept a consistency log.
Explain access. If you work away from home, discuss building access, supplies, meals and pet medication before accepting a replacement.
Request a match. Explain your parenting style, boundaries and home environment before selection; one family says this shaped its successful match.
Plan the visit
Practical details
TADBEER Center, G08 office, I Rise Tower - Hessa St
Al Thanyah First - Barsha Heights, Dubai
| Mon | 9:00 AM – 8:00 PM |
| Tue | 9:00 AM – 8:00 PM |
| Wed | 9:00 AM – 8:00 PM |
| Thu | 9:00 AM – 8:00 PM |
| Fri | 9:00 AM – 8:00 PM |
| Sat | 9:00 AM – 8:00 PM |
| Sun | 9:00 AM – 8:00 PM |
Common Concerns
Documentation concerns
Some reviews allege caregivers arrived without completed paperwork, medical tests, visas, Emirates IDs or medical insurance.
No refunds
Two customers say missed maid-service days were not refunded, leaving them to arrange and pay for other cleaners.
High pricing
Customers have questioned the value, citing AED 6,200 and AED 7,500 monthly charges alongside service problems.
Inconsistent cleaning
One review reports dust left on surfaces, incomplete cleaning around furniture and working hours ending early without notice.
Replacement burden
A replacement may be difficult for busy households because someone needs to explain building access, supplies, cooking and pet routines.
DXB
LOCAL
LOCAL
The Bottom Line
Vicekeeper is a childcare and domestic-workers agency in Barsha Heights. You can book an evening babysitter, arrange a full-time nanny, request household help or use a deep-cleaning team. The Tadbeer centre also helps families work through maid-visa applications.
The strongest reviews focus on childcare matching and communication. Families describe babysitters arriving on time for evenings, keeping children busy with games, and making bedtime easier. Other customers mention careful handling of baby routines, dietary rules and medical diets; one nanny even kept a log.
The agency has also arranged last-minute childcare within hours, which could matter during a work emergency or short trip. Experiences with domestic staffing are much less consistent. Reviews report thorough, organised cleaning in some cases, but others mention dust left on bedside tables, incomplete work and early finishes.
Two customers say missed maid-service days were not refunded, and replacement staff could be impractical for households where nobody is home to explain access, cooking or pet medication. Price and documentation deserve a close check before committing. Customers reported AED 6,200 and AED 7,500 monthly charges, while other reviews allege missing contracts, medical tests, visas or insurance.
Ask for the paperwork and refund terms in writing, and confirm duties and replacement arrangements before the start date.