Device Support
Customers report successful Phonak reprogramming, repairs, remapping and routine maintenance, including help with devices bought elsewhere.
Vienna Trading Hearing Aids - Dubai
Dubai Healthcare City
Vienna Trading Hearing Aids in Dubai Healthcare City helps children and adults with hearing evaluations, hearing-aid fitting, repairs and ongoing adjustments. Reviews specifically mention Phonak device reprogramming, spare parts and support through cochlear-implant surgery and follow-up programming.
Reputation Score
4.4
★★★★☆
112 ratings
Source: Google Maps
The Good Stuff
Child Fittings
One parent said settings were carefully customised for a daughter after the audiologist took time to answer every question.
Cochlear Guidance
A family described support from cochlear-implant selection through surgery, switch-on and later programming and fine-tuning sessions.
Quick Repairs
A hearing-aid problem was fixed quickly, and another customer received an immediate adjustment to a Phonak device bought in India.
Spare Parts
Customers specifically use the centre for Phonak spares and repairs, including hard-to-find device batteries.
Ear Molding
A parent reported that a child’s ear molding was completed in one day.
Long Relationships
Reviews include customers returning for 5, 11 and 18 years, with ongoing aftercare and maintenance mentioned.
Tips for a Better Visit
Confirm Audiometry. Call before visiting to confirm whether audiometry is available on-site; one dated review describes conflicting answers.
Plan Weekdays. Arrange a weekday appointment, since a customer specifically reported that the centre is closed on weekends.
Ask About Tuning. If an existing device needs adjustment, ask about reprogramming or fine-tuning; reviews describe immediate adjustment and successful remapping.
Check Charges. Before programming multiple devices, confirm the fee in advance; one reviewer reported being quoted 2000 AED for each device.
Bring Device Details. If your hearing aid was purchased abroad, bring it in for adjustment and explain your ear-specific needs; one customer received immediate help.
Discuss Aftercare. For cochlear implants, ask what support covers beyond surgery, including switch-on, programming and fine-tuning sessions.
Plan the visit
Practical details
MPC Healthcare, Building 71 - Dubai Healthcare City 2
Umm Hurair Second - Dubai Healthcare City, Dubai
| Mon | 9:00 AM – 5:00 PM |
| Tue | 9:00 AM – 5:00 PM |
| Wed | 9:00 AM – 5:00 PM |
| Thu | 9:00 AM – 5:00 PM |
| Fri | 9:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Phonak NAIDA P90-up
A family reported using four Phonak NAIDA P90-up hearing aids for a child before moving on to cochlear implants.
Nucleus app
A long-term customer mentioned receiving help with the Nucleus app alongside remapping and accessory advice.
Common Concerns
Weekend Closure
One reviewer found the centre closed during weekends, which may complicate appointments for working families.
Audiometry Confusion
A reviewer received conflicting information about whether audiometry was available at the centre and was told to arrange it elsewhere.
Appointment Issues
A past review reports appointments not being met, remote support no-shows and unanswered calls.
Charge Dispute
One reviewer disputed a 2000 AED per-device programming charge and said the usual cost was around 200 AED.
Reception Concerns
Several older reviews criticise the reception experience, including unclear answers and an unwelcoming attitude.
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The Bottom Line
Vienna Trading Hearing Aids in Dubai Healthcare City is geared towards people who need more than a one-off purchase. You can arrange hearing-aid fitting, Phonak reprogramming, repairs and spare parts; reviews also describe child ear molding and support around cochlear implants. That makes it worth considering if an existing device needs tuning or continuing care.
The strongest pattern in the reviews is hands-on adjustment. Customers describe settings being customised for a child, devices bought overseas being adjusted immediately, and routine repair and maintenance continuing over several years. A family using cochlear implants also received help with device selection, surgery coordination, switch-on and later programming and fine-tuning.
Phonak users will find especially relevant references to L50 and NAIDA P90-up devices, as well as help with accessories and the Nucleus app. There are a few practical cautions. One reviewer found the centre closed on weekends, so weekday planning matters.
Another reported contradictory information about on-site audiometry, while older reviews mention missed appointments and remote-support problems. Confirm the available assessment service and any programming fee before travelling, particularly if you have several devices; one disputed review mentions a 2000 AED charge per device.