Schengen Support
Helped prepare a Schengen application, including appointment booking and visa form filling, with a smooth process reported.
visa expert
Deira
Visa Expert is a Deira tour agency focused on Dubai tourist visas, visa extensions and overseas application support. Reviews describe help with Schengen preparation and US visa appointments, including form filling, appointment scheduling and interview guidance, though payment and follow-up experiences vary sharply.
Reputation Score
3.4
★★★☆☆
158 ratings
Source: Google Maps
The Good Stuff
Spain Result
One customer said the agency’s prompt assistance led to a Spain visa being received in three days.
Earlier Dates
Reviews describe appointments being rescheduled or found earlier than expected for US visa applications.
WhatsApp Help
One customer said a WhatsApp query was resolved within 48 hours, making the channel useful when communication works.
Interview Guidance
A group applying for US visas said they received pre-appointment briefings about the process and interviews.
Tips for a Better Visit
Get Receipts. Ask for a proper invoice and written agreement before paying; one customer said the absence of an invoice complicated their complaint.
Confirm Directly. For an appointment, request the official confirmation email or letter rather than relying on a WhatsApp screenshot.
Clarify Refunds. Have refund conditions and timing written down before payment, especially for urgent appointment services.
Check Details. Review every salary, expense, accommodation and travel figure in your application before submission to catch errors.
Track Updates. Keep a dated record of calls and WhatsApp messages; several customers described long periods without application updates.
Plan the visit
Practical details
ALKHOR PLAZA - OFFICE 02 - Al Khor St
Al Ras, Dubai
| Mon | 10:00 AM – 6:00 PM |
| Tue | 10:00 AM – 6:00 PM |
| Wed | 10:00 AM – 6:00 PM |
| Thu | 10:00 AM – 6:00 PM |
| Fri | 10:00 AM – 6:00 PM |
| Sat | 10:00 AM – 6:00 PM |
| Sun | Closed |
Common Concerns
Refund Delays
Several customers reported waiting months for refunds; one said more than six months passed after paying AED 3,600 for US visa appointment help.
Post-Payment Silence
Multiple reviews say calls, emails and WhatsApp messages became unanswered or received only repeated promises after payment.
Application Errors
A UK visa applicant reported incorrect salary, accommodation and expense details in the application, followed by a refusal.
Missed Appointments
Customers reported promised US visa appointments not being arranged, including one case still unresolved after seven months.
Missing Invoice
One customer said they received bank details for payment but no invoice, making a complaint more difficult.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 3,600
US visa appointment
“It has now been over 6 months since I paid AED 3,600 to Steps Tourism (located at Al Khor Plaza, Port Saeed Road, Dubai) to help me get a US visa appointment”Google review · May 2025
DXB
LOCAL
LOCAL
The Bottom Line
Visa Expert, also referred to in reviews as Steps Tourism, handles Dubai tourist visa services, visa extensions and overseas applications from Deira. Customers have used it for Schengen preparation, US visa appointments, Spain visas and Qatar visas. The most positive accounts mention help with forms, appointment timing and interview preparation; one Spain applicant said the visa arrived in three days, while another reported resolving a query through WhatsApp within 48 hours.
The experience is not consistent. Several recent reviews describe US appointments that were never arranged, scheduled dates without an official confirmation letter, and communication dropping off after payment. Refund complaints are especially serious: one customer reported waiting more than six months after paying AED 3,600 for US appointment assistance, while another said an AED 1,500 US visa booking was not delivered within three months.
A separate UK applicant blamed incorrect application details for a refusal. If you proceed, get a proper invoice, a written agreement and clear refund terms before transferring money. Check every form entry yourself, and ask for an official appointment confirmation rather than relying on a screenshot.
The positive reviews show that some applications have gone smoothly, but the repeated payment and follow-up complaints deserve careful attention.