Low prices
Shoppers repeatedly describe VIVA as much cheaper than other chains, including in expensive Business Bay.
VIVA Supermarket - Business Bay, Dubai
Business Bay
VIVA Supermarket in Business Bay, Dubai is a discount grocery stop for everyday food and household shopping. Reviews point to especially low prices, with basics such as water and broad grocery supplies available, though checkout, stock and fresh-food quality can be inconsistent.
Reputation Score
3.9
★★★★☆
186 ratings
Source: Google Maps
The Good Stuff
Grocery range
It covers most everyday food-supply needs, making it useful for a full basic shop.
Clean store
One review found the store clean, while another described it as convenient and well organised.
Parking access
The branch has building parking and an elevator connection that takes you directly to the supermarket level.
Fresh finds
Some customers report finding fresh products and good quality at reasonable rates.
Promotions
Customers mention Sunday promotions and excellent deals on selected items.
Tips for a Better Visit
Check receipts. Compare shelf labels with your invoice before leaving; a customer reported the mismatch more than once in one month.
Go early. For bread, tender chicken and sandwiches, earlier visits may help: one reviewer said availability was better before midday.
Allow time. Build in extra time for checkout and trolley collection, as reviews describe waits of about 20 minutes.
Use parking. For parking, use the building entrance and elevator route; reviews say the elevator leads directly to VIVA.
Inspect fresh food. Check eggs, fruit, vegetables and meat carefully before buying, given multiple reports of quality problems.
Review delivery. For online orders, check substitutions and price adjustments promptly, especially when requesting fresh items.
Plan the visit
Practical details
Westburry Residence - 6 - 1 Marasi Dr
Business Bay, Dubai
| Mon | 8:00 AM – 12:00 AM |
| Tue | 8:00 AM – 12:00 AM |
| Wed | 8:00 AM – 12:00 AM |
| Thu | 8:00 AM – 12:00 AM |
| Fri | 8:00 AM – 12:00 AM |
| Sat | 8:00 AM – 1:00 AM |
| Sun | 8:00 AM – 1:00 AM |
Popular Mentions
water
Water is singled out as one of the supermarket’s cheapest basic purchases.
mince meat
Mince meat appears in delivery-related complaints about freshness and illness, so inspect it carefully on arrival.
sandwiches
Sandwiches are mentioned as a lunchtime item, though one customer said they arrived too late during an early visit.
Common Concerns
Price mismatches
Several shoppers say shelf prices did not match the invoice, with one receiving a refund after raising the issue.
Long queues
Understaffing is a recurring problem: reviews describe one working cashier and waits of around 20 minutes.
Trolley shortage
Customers repeatedly report having to wait for a trolley, sometimes for at least 20 minutes.
Fresh quality
Reviews raise concerns about eggs, fruit, vegetables, dairy and meat, including a report of green, foul-smelling steaks.
Delivery issues
Instashop and other delivery reviews mention substitutions, price adjustments and poor communication about unavailable items.
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The Bottom Line
VIVA Supermarket is a discount grocery shop in Business Bay, Dubai, used for everyday food and household shopping. Customers mention very low prices, broad basic supplies and good deals, including inexpensive water and Sunday promotions. It can make a weekly shop cheaper than larger chains, particularly for shoppers focused on value rather than a wide premium selection.
The experience is less dependable at the front of house. Multiple reviews describe only one cashier working, long queues and a shortage of trolleys; one shopper said trolley collection alone wasted at least 20 minutes. Staff service is also described as rude or unresponsive in several complaints, so a quick single-item visit may not always be quick.
Fresh food needs more attention. Reviews praise fresh products and good quality, but others report poor eggs, rotten fruit, dairy concerns and meat that was green and smelled of ammonia. Inspect chilled and fresh items before paying.
Delivery orders bring another layer of caution: customers mention substitutions, ignored requests for good fresh items and price adjustments, sometimes of AED 35 or more. Parking is inside the building, with reviewers describing a dedicated area and an elevator leading directly to VIVA. Going early may improve your chances of finding bread and tender chicken before midday.