Digital renewals
The app can renew contracts, organise cheques, set payment dates and amounts, and calculate the totals automatically.
Wasl Experience Center
Al Safa
Wasl Experience Center is wasl properties’ customer service branch in Al Safa, handling leasing and sales support. Reviews point to practical help with tenancy renewals, Ejari documents and the Wasl app, including a cheque-submission machine for visitors completing rental paperwork in person.
Reputation Score
4.3
★★★★☆
6,975 ratings
Source: Google Maps
The Good Stuff
Fast resolution
One visitor arrived with a renewal discrepancy and had the issue fixed and the renewal completed in less than 10 minutes.
Ejari support
A customer reported receiving an Ejari document the morning after requesting it, suggesting the service can be quick when the request is clear.
Cheque machine
After preparing cheques in the app, visitors can submit them through a machine at the centre instead of handling the process entirely at a counter.
Well-kept communities
Residents describe Wasl communities as clean, well-maintained and family-friendly, with safe surroundings and up-to-date facilities.
Useful follow-up
A noise complaint submitted through the app was addressed by security, with follow-up updates provided during the process.
Patient guidance
Some advisors stay with customers through complicated cases, offering step-by-step help rather than ending the interaction quickly.
Tips for a Better Visit
Check amounts. Before paying a renewal, compare the app total with your quotation; one tenant found an approximately AED 10,000 discrepancy.
Use the app. Try the app for renewal, cheque dates and amounts first, then use the centre’s machine to submit prepared cheques.
Keep tickets. For complaints, save the ticket numbers and ask for updates; a noise case was tracked using two specific app tickets.
Document follow-ups. For disputes or penalties, keep copies of emails and earlier replies, as some customers reported being passed between departments.
Visit in person. If online renewal information conflicts, visiting the centre may help; one customer resolved a month-old issue there in under 10 minutes.
Plan the visit
Practical details
52 Street 18C
Al Safa 2 - Al Safa, Dubai
| Mon | 8:00 AM – 4:00 PM |
| Tue | 8:00 AM – 4:00 PM |
| Wed | 8:00 AM – 4:00 PM |
| Thu | 8:00 AM – 4:00 PM |
| Fri | 8:00 AM – 4:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Wasl app
Customers use the Wasl app for renewals, complaints and e-requests, with reviews describing it as user friendly.
Wasl Experience Center
The centre is used for in-person renewal help and cheque submission through an available machine.
Common Concerns
Mixed answers
Renewal and payment queries have sometimes produced conflicting answers from different channels, causing confusion and delays.
Slow back office
A review says the back-office sales team became very slow after a purchase, including when the customer requested the SPA.
Long disputes
One disputed fine remained unresolved for around 18 months despite repeated emails, visits and follow-ups.
Maintenance delays
A critical maintenance issue reportedly remained unresolved after repeated visits, with management offering only that it was under review.
Portal confusion
Customers have reported mismatched instructions between the call centre and the Land Department, slowing Ejari-related work.
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The Bottom Line
Wasl Experience Center is the in-person customer service branch for wasl properties’ leasing and sales operations in Al Safa. You can use it for tenancy renewals, Ejari-related requests and rental paperwork. The Wasl app also handles renewals, cheque dates and payment amounts, while a machine at the centre accepts prepared cheques.
The strongest reviews describe patient, clear support when an advisor takes ownership. One renewal problem involving a discrepancy between an app total and an earlier quotation was fixed at the centre in under 10 minutes. Other customers report quick Ejari help, useful app guidance and follow-up on complaints submitted through the app.
The experience is not consistently smooth. Several reviews mention conflicting instructions between customer care, the app and back-office teams. A disputed fine reportedly remained unresolved for about 18 months, while another critical maintenance issue stayed open after repeated visits.
If your matter involves a renewal, penalty or payment change, compare figures carefully, keep written records and retain ticket numbers. Sales-team hours are Monday to Friday, 9:00 AM to 5:00 PM. For straightforward leasing or document requests, the centre and app appear convenient; complex disputes may require persistence and escalation.