Careful consultations
Stylists are repeatedly praised for listening closely, explaining options and adapting cuts or colour to the client’s hair and preferences.
We’ve Moved to Pastels Jumeirah
Umm Suqeim
Pastels is a luxury hair and beauty salon, now welcoming clients at its flagship in Jumeirah, Umm Suqeim. Reviews highlight thoughtful consultations, colour work such as highlights and balayage, and treatments aimed at keeping hair healthy.
Reputation Score
4.8
★★★★★
317 ratings
Source: Google Maps
The Good Stuff
Hair health
Reviews describe treatments, toners and tailored advice for repairing over-bleached or damaged hair without pushing it further.
Colour expertise
Customers report successful highlights, balayage and blonde colour work, including natural-looking results with shine and dimension.
Welcoming setting
The salon is described as elegant, modern and relaxed, with friendly staff and a comfortable atmosphere.
Complimentary valet
One review specifically notes that the salon is easy to reach and provides complimentary valet parking.
Relaxed wash
A review mentions a comfortable bed-style basin and an especially relaxing wash and head massage.
Beauty add-ons
Customers also mention eyebrow treatments and manicures, making it possible to combine hair and other beauty appointments.
Tips for a Better Visit
Confirm heat. If you avoid heat, repeat that preference immediately before the service and confirm what styling tools will be used.
Request a plan. If your hair is over-bleached or extended, ask for a staged colour plan, toners and treatment advice rather than one aggressive change.
Use valet. Driving over is easier according to one customer, who specifically found the complimentary valet useful.
Allow time. A detailed consultation can be worthwhile: one customer appreciated that the stylist took time to measure and plan an extensions haircut.
Plan the visit
Practical details
Villa 20 - 1186 Al Wasl Rd
Umm Suqeim Second - Umm Suqeim, Dubai
| Mon | 9:00 AM – 7:00 PM |
| Tue | 9:00 AM – 7:00 PM |
| Wed | 9:00 AM – 7:00 PM |
| Thu | 9:00 AM – 7:00 PM |
| Fri | 9:00 AM – 7:00 PM |
| Sat | 9:00 AM – 7:00 PM |
| Sun | 9:00 AM – 7:00 PM |
Popular Mentions
Gel manicure
A gel manicure is mentioned as a relaxing add-on with a polished finish.
Blowdry
Blow-dry appointments and glossy results are mentioned, including for hair with extensions.
Common Concerns
Heat damage
One customer says a flat iron was used on wet hair despite explicitly requesting no heat, followed by dryness, brittleness and breakage.
Uneven cut
The same review reports an uneven, choppy haircut with several flaws.
Highlight mismatch
A customer seeking thin, natural highlights reported thick, straight-looking highlights set noticeably away from the scalp.
Management follow-up
One unhappy customer says repeated attempts to contact management did not receive a response.
Cleanliness concern
One review raises a hygiene concern after seeing a brush with clumps of hair between clients.
DXB
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The Bottom Line
Pastels is a luxury hair and beauty salon that has moved to its flagship in Jumeirah, Umm Suqeim, after the Ritz-Carlton JBR location closed. The reviews make it especially relevant for haircuts, highlights, balayage, blow-dries and restorative hair treatments, with customers often describing careful consultations and advice tailored to hair health. The strongest pattern is attentive colour and cutting work.
Customers describe natural-looking, shiny colour, successful blonde transitions and treatments that helped hair recover after over-bleaching or extensions. The setting is repeatedly described as elegant, comfortable and welcoming, and beauty appointments such as eyebrow treatments, manicures and gel manicures can be added to a visit. One reviewer also appreciated the bed-style basin and relaxing head massage, while another mentioned complimentary valet parking.
There are important cautions. Two customers reported serious problems: one says a flat iron was used on wet hair despite a clear no-heat request, while another received highlights much thicker and farther from the scalp than requested. A separate complaint mentions an uneven cut, brush-cleanliness concerns and difficulty getting a management response.
For a first visit, confirm heat restrictions and colour details clearly, bring reference photos, and ask what treatment plan suits your hair before starting.