Mall Access
Guests can walk from the residence into Dubai Mall, putting shopping, restaurants, cinema and the fountain close by.
Westminster Dubai Mall وستمنستر دبى مول
Downtown Dubai
Westminster Dubai Mall is an apartment hotel in Downtown Dubai, with restaurants and a spa alongside a gym and outdoor pool. Its main draw is the ability to walk directly into Dubai Mall, with several guests also highlighting spacious rooms and Burj Khalifa or city views.
Reputation Score
4.5
★★★★★
1,900 ratings
Source: Google Maps
The Good Stuff
City Views
Several stays mention striking views, including apartments with views towards Burj Khalifa and the wider city.
Usable Facilities
The pool is described as clean and peaceful, while the gym is clean and equipped for a proper workout.
Room Space
Reviews mention generous room size and studio layouts with both a king bed and sofa bed.
Housekeeping
Multiple guests found rooms tidy and fresh-smelling, with detailed cleaning and occasional towel decorations.
Parking
A family stay included free private parking within the mall parking area, which is useful for longer visits.
Responsive Help
Some guests report quick, professional assistance with requests, including help arranging room changes and recovering forgotten belongings.
Tips for a Better Visit
Confirm Entry. Ask for precise arrival directions before coming; one guest spent 40 minutes looking for the property and another found reception in the parking area.
Clarify Charges. Before paying, confirm the insurance or deposit amount and exactly when it will be returned, then keep proof of key-card handover.
Inspect Early. Check linen, towels, floors, water and any odour as soon as you enter, since reported room conditions vary sharply.
Confirm Services. Ask in writing whether room service and housekeeping are available for your dates; reviews give conflicting accounts of what is provided.
Plan Parking. If driving, ask how to obtain the access card before arriving; one guest had to wait for an attendant.
Check Bedding. If booking for four, confirm the exact sleeping arrangement and the cost and payment method for any extra bed.
Plan the visit
Practical details
Mall Residence - The Address Hotel
Burj Khalifa - Downtown Dubai, Dubai
Common Concerns
Cleanliness
Several reviews describe serious cleanliness problems, including stained linen, bugs, a condom on the floor and yellow water.
Unclear Check-in
The reception was described as a waiting area on the third floor of the Dubai Mall parking area, and some guests struggled to find the entrance.
Room Condition
Some apartments reportedly have old or damaged furniture, including a sofa that came apart when a guest sat on it.
Communication
Guests report conflicting information about room service, disconnected room phones and messages going unanswered during problems.
Deposit Disputes
One guest said a security deposit was withheld over an allegedly missing key card after check-out.
DXB
LOCAL
LOCAL
The Bottom Line
Westminster Dubai Mall is an apartment hotel in Downtown Dubai whose standout advantage is access: guests can walk straight into Dubai Mall, with the Burj Khalifa, restaurants, cinema and fountain nearby. Reviews also mention spacious studios, king beds with sofa beds, city views and comfortable, well-organised rooms. The facilities add to the appeal.
Guests have described a clean, peaceful outdoor pool with a city view, a well-equipped gym, comfortable parking and, in one detailed stay, a coffee machine, fast Wi-Fi and smart TV. Housekeeping is often praised for leaving rooms tidy, fresh-smelling and carefully decorated. Some visitors also reported smooth check-in and quick help with room changes or forgotten belongings.
There is a real split in the feedback, though. Other guests found stained linen, bugs, unpleasant smells, yellow water or even a condom on the floor, while several described tired or broken furniture. The check-in point can be confusing because reviews place it in the Dubai Mall parking area rather than a conventional hotel lobby.
Communication, room-service availability, deposits and refunds have also caused complaints. Confirm arrival directions, charges, sleeping arrangements and included services before paying, and inspect the apartment immediately on arrival.