Shoe care
Customers report strong results on designer shoes, trainers and worn pairs, including brightened soles and restored scratched heels.
Whites
Zabeel
Whites is a dry-cleaning and laundry service in Zabeel, with customers using it for everyday laundry as well as specialist shoe and bag cleaning. Reviews also describe careful handling of delicate garments and wedding dresses, though results appear less consistent for complex stain removal and repairs.
Reputation Score
4.7
★★★★★
200 ratings
Source: Google Maps
The Good Stuff
Reliable laundry
Several regular customers say orders are returned on time, fresh, neatly folded and in good condition.
Wedding service
One wedding-dress customer received clear process and timeline information, with pickup and delivery completed as promised.
Helpful guidance
Front-desk staff may explain the garment and suggested cleaning method before accepting an order.
Delicate handling
A customer was reassured that care instructions for a delicate silk Cavalli dress had been followed.
Fast delivery
Some customers mention swift collection and delivery notifications, alongside on-time orders.
Stain success
At least one customer says Whites removed a stain that other laundries had failed to clean.
Personal service
A long-term customer describes being greeted by name and having a small trouser-seam tear taken care of.
Tips for a Better Visit
Check first. Inspect garments and shoes at drop-off and collection, especially for existing marks or delicate details.
Confirm stains. Ask whether a stain can be removed before paying; some customers say unchanged stains were not flagged at collection.
Allow time. For specialist or delicate work, confirm the timeline and leave extra margin rather than relying on a tight deadline.
Discuss repairs. Ask before any repair or alteration is made, particularly on designer garments where threads or fabric may be affected.
Request updates. If timing matters, ask how order-status updates will be handled; one reviewer said they were never informed.
Plan the visit
Practical details
Dubai Mall - Financial Ctr St
Zaa'beel Second - Za'abeel, Dubai
| Mon | 8:00 AM – 11:00 PM |
| Tue | 8:00 AM – 11:00 PM |
| Wed | 8:00 AM – 11:00 PM |
| Thu | 8:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 8:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Common Concerns
Quality variance
Reviews include garments returned with unchanged stains, added stains, damage or an incorrect item.
Long delays
One customer waited a month for damaged, chemical-smelling items to be returned.
Weak resolution
Some complaints describe delayed responses, refusal of refunds and store-credit-only outcomes after alleged damage.
Complex risks
A reviewer advises avoiding complex jobs after a shrunken dress was not repaired or refunded.
Shoe damage
One customer said shoe colour changed and suede became fuzzy, with the business refusing responsibility.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
26 dirham or so per shirt
dry-cleaned shirts
“Unacceptable quality control - Sent shirts to be dry cleaned (26 dirham or so per shirt), received the attached”Google review · June 2026
DXB
LOCAL
LOCAL
The Bottom Line
Whites is a dry cleaner and laundry service in Zabeel, with the Dubai Mall branch receiving praise for everyday laundry, shoe cleaning and bag cleaning. Customers describe clothes coming back fresh, neatly folded and on time, while several say worn designer shoes, trainers and white On Cloud soles were restored impressively. The business also handles delicate garments and wedding dresses, with one wedding-dress customer praising the clear explanation of procedures and an agreed delivery timeline.
The experience is not completely uniform. Alongside strong reports, reviews describe shirts, jackets, linen and dresses returned with stains still present, and some items allegedly damaged during cleaning. A Max Mara silk top was reported to have pulled threads, while another customer said shoes came back with changed colour and fuzzy suede.
One order reportedly took a month to return, and complaints include delayed responses, refusal of refunds and store-credit-only resolutions. For a first visit, check items carefully at drop-off, point out every existing mark and ask what result is realistic. Confirm the timeline in writing for wedding wear or other time-sensitive pieces, and ask to be contacted before any repair or treatment beyond cleaning.
Prices can feel high: one customer paid about 26 dirhams per shirt, while another spent over 100 dirhams on a dress.