Careful handling
One customer described fast, reliable deliveries of documents, parcels and urgent items that were handled with care.
Xoom Delivery Services LLC
Trade Centre
Xoom Delivery Services LLC is a Trade Centre logistics service providing last-mile delivery for businesses and food aggregators around Dubai. Reviews mention documents, parcels and urgent items, plus electric-scooter city deliveries, while customer experiences vary sharply between careful, punctual handovers and serious communication problems.
Reputation Score
3.4
★★★☆☆
176 ratings
Source: Google Maps
The Good Stuff
Early arrival
A customer using Xoom with Amazon said an order expected the next day arrived early.
Flexible timing
One review praised flexible delivery timings and a rider carrying a heavy item 500 metres when motorbike access was not possible.
Electric scooters
A review highlights electric scooters as part of Xoom’s approach to swift, eco-friendly last-mile city deliveries.
Tips for a Better Visit
Confirm timing. If delivering to an office, confirm the time carefully: one customer was told 10:45pm despite the office closing at 6pm.
Specify handover. State that the parcel must be handed to a person, not left outside; one customer’s package was left on an office sofa.
Track contact. Keep the driver’s call and message history, since some customers report no response after sharing their location.
Check addresses. Reconfirm the delivery address before dispatch if your location changes; one parcel remained undelivered after a workplace move.
Plan the visit
Practical details
15 Floor, Al Moosa Tower 1 - Office No. 1504 - 1 Sheikh Zayed Rd
Trade Center First, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 5:00 PM |
| Sat | 9:00 AM – 4:00 PM |
| Sun | Closed |
Common Concerns
Poor communication
Several customers report unanswered calls and messages, including one two-hour attempt to reach a driver after sharing a location.
Unreliable timing
Reviews describe deliveries arriving hours late or at unsuitable times, including a promised 15–20 minutes turning into seven hours.
Rude drivers
Multiple reviews describe shouting, insults, blocked numbers and dismissive conversations with delivery drivers.
Unsafe handover
Customers say parcels were left at doors or on office furniture despite instructions to hand them directly to someone.
Weak support
A customer said an office call was transferred to administration, where the person chatted and ended the call after five minutes.
DXB
LOCAL
LOCAL
The Bottom Line
Xoom Delivery Services LLC handles last-mile deliveries around Dubai for businesses and food aggregators. For customers, the reviews specifically mention documents, parcels and urgent items, alongside Amazon-linked deliveries. One customer also described electric scooters being used for city logistics, and another said a parcel arrived earlier than expected.
The experience is not consistent. Positive reviews describe punctual delivery, careful package handling, helpful office staff and courteous riders. A customer also praised flexible timing when a driver walked 500 metres with a heavy item because the motorbike could not enter the shop.
The main risk is communication. Several customers report unanswered calls, unexplained delays and drivers arriving long after the promised window. Office deliveries are a particular trouble spot: reviews describe attempted arrivals at 9pm or 10:45pm even when the office closed at 6pm.
There are also complaints about parcels left at doors, sofas or other places despite direct-handover instructions, plus reports of rude or shouting drivers. If you use the service, confirm the delivery window and address in advance, especially after changing workplaces. Tell the driver clearly that the parcel must be handed to a person, and keep written evidence of instructions.
It may work smoothly, but the uneven rider communication deserves caution.