Fast Resolution
One customer said an office visit resolved all claim issues in 10 minutes.
YAS Takaful (Dubai)
Al Garhoud
YAS Takaful is an insurance company in Al Garhoud covering motor and home insurance, among other plans. Reviews focus mainly on using its claims service after accidents, including repair approvals and total-loss settlements, so the quality of follow-up matters as much as the policy itself.
Reputation Score
1.7
★★☆☆☆
450 ratings
Source: Google Maps
The Good Stuff
Email Guidance
A reviewer received a response by email with proper guidance for a car claim.
Garage Repair
One customer reported that Al Arabia Auto Garage Sharjah repaired their car very well.
Tips for a Better Visit
Confirm Garage. Before arranging a tow, confirm the garage is still contracted; one assigned workshop said its contract had ended.
Try Email. Use email alongside calls: one reviewer said it produced proper guidance and a successful repair referral.
Keep Records. Save every document and email, since one claimant submitted documents repeatedly but received only generic updates.
Ask Directly. Request a named department or direct contact instead of accepting repeated automated escalation replies.
Check Hours. If visiting the office, plan around the reported 9–11 AM window, which a reviewer found difficult with Dubai traffic.
Protect Cash. Get repair approval in writing before paying yourself; one customer paid the full repair bill after a 1.5-month delay.
Plan the visit
Practical details
Al Garhoud Business Center Ground Floor - showroom 22
Al Garhoud, Dubai
| Mon | 8:00 AM – 3:00 PM |
| Tue | 8:00 AM – 3:00 PM |
| Wed | 8:00 AM – 3:00 PM |
| Thu | 8:00 AM – 3:00 PM |
| Fri | 8:00 AM – 12:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Total loss claim
Total-loss claims are a recurring customer use case, including settlement and payout follow-up.
Rental car
Some policies or claims were discussed as including a replacement or rental car during repairs.
Common Concerns
Poor Access
Reviews repeatedly describe unanswered calls, long holds and ineffective call-back options.
Settlement Delays
Total-loss payouts were reported as delayed for months after agreements or vehicle transfers.
Repair Approvals
Customers reported waiting weeks or months for approval before garages could begin repairs.
Garage Issues
One customer was sent to a garage that said it had ended its insurance contract.
Limited Hours
A reviewer found the two-hour office window difficult to manage around Dubai traffic and work.
DXB
LOCAL
LOCAL
The Bottom Line
YAS Takaful is an insurance company in Al Garhoud, with customers mainly discussing motor and home policies rather than routine office visits. The practical services mentioned most are accident claims, repair approvals, total-loss settlements and rental-car arrangements. The business description also identifies medical cover and broader takaful plans, but the reviews are overwhelmingly about motor claims.
The strongest caution is communication. Many reviewers describe unanswered calls, holds of 10 to 30 minutes, silent emails and repeated automated messages saying a case was escalated. Repair approvals were said to take from one week to more than two months, while total-loss payments reportedly remained outstanding for three to ten months in several cases.
Garage coordination is another risk: customers mentioned unclear workshop details, poor facilities, delayed approvals and at least one garage that said its contract had ended. There are a few useful counterexamples. One office visit reportedly resolved a claim in 10 minutes, and another reviewer received proper email guidance before a good repair at Al Arabia Auto Garage Sharjah.
Those experiences suggest that the outcome can depend heavily on reaching the right channel or person, but they do not offset the broader pattern. If you use the company, confirm the assigned garage and approval status in writing, keep every document, and clarify rental-car and total-loss payment arrangements before committing.