Collection Help
Reception staff have helped resolve time-sensitive collection issues, including an Emirates ID pickup before a customer’s flight.
7X Head Office
Al Garhoud
7X Head Office in Al Garhoud is a post office and courier-service location for sending documents and parcels within the UAE or abroad. Reviews also show it handling practical collection and delivery needs, including Emirates ID and bank-card deliveries, though reliability can vary.
Reputation Score
3.4
★★★☆☆
245 ratings
Source: Google Maps
The Good Stuff
Delivery Flexibility
Some delivery staff showed unusual flexibility, including waiting three hours to complete a package handover.
Polite Staff
One customer found the staff helpful and polite, and said they resolved the issue.
Quick Processing
A customer arriving just before closing said the branch processed a shoe shipment quickly and kindly.
Tips for a Better Visit
Track Closely. For urgent deliveries, keep your tracking and escalation details handy; one customer faced several promised windows with no delivery.
Check Contacts. Confirm your phone number and address before dispatch; one customer was told the number was missing after customs clearance.
Ask Pickup. If delivery stalls, ask whether pickup can be arranged; one customer eventually collected the shipment after call-centre intervention.
Check Fees. Before accepting a parcel, confirm any delivery fee, especially for low-value items.
Plan the visit
Practical details
HQ - Street 54 - 54th St - near Al Mawakeb School
Al Garhoud, Dubai
| Mon | 8:00 AM – 6:00 PM |
| Tue | 8:00 AM – 6:00 PM |
| Wed | 8:00 AM – 6:00 PM |
| Thu | 8:00 AM – 6:00 PM |
| Fri | 8:00 AM – 12:00 PM, 1:30 PM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
debit card
Reviews mention debit-card delivery, including a case where the item was brought to a home address after the office delivery failed.
finger prints
Fingerprint validation is another service mentioned by a customer.
Common Concerns
Sorting Delays
International parcels have reportedly remained in the Dubai sorting centre for weeks before moving on.
Weak Tracking
Tracking and delivery updates can be missing, leaving customers to call repeatedly for basic status information.
Missed Windows
Scheduled delivery slots are not always dependable; one parcel was marked unavailable despite no call being made.
Rude Encounters
One customer said a courier laughed after requesting payment for a shipment that had already been paid for.
Unexpected Fee
A review reported being asked for a 30 AED charge on an item worth 10 dirhams.
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The Bottom Line
7X Head Office in Al Garhoud handles postal and courier needs, including parcel delivery, collection, Emirates ID handover and debit-card delivery. Reviews also mention fingerprint validation. The most encouraging experiences involve reception or delivery staff who solve a specific problem quickly: one customer collected an Emirates ID before travelling after reception made an internal call, while another said a three-hour wait made package delivery possible.
There is a clear difference between those helpful interactions and the broader delivery record. Some customers describe polite, effective assistance, quick counter processing and flexible repeat visits. That makes the office worth considering when you need a physical collection point or a straightforward counter transaction.
For time-sensitive parcels, however, allow plenty of room for delays. Reviews mention shipments sitting in the Dubai sorting centre for three weeks, missing tracking updates, delivery windows that were repeatedly changed, and parcels marked “not available” despite no call. Customer support was also criticised for giving conflicting promises or failing to follow up.
Confirm your phone number and address, ask whether pickup can be arranged if delivery stalls, and check any fee before accepting a low-value shipment. The service appears capable of good individual assistance, but consistency is the main concern.